Dear Mr./Mrs. Meilyana E. R. Warm greetings from Hotel Sutanraja Amurang. Thank you for taking the time to give a rating score and for sharing your experience while staying at Hotel Sutanraja Amurang. We are very sorry for what happened and we apologize if there is anything that reduces your comfort while staying at our hotel. And for that problem, it will be our concern and we will follow up as a long-term project for its improvement. Allow us to fix it and we make sure it will not happen again in the future. Once again, thank you very much for the rating score and we hope to welcome you back to stay at Hotel Sutanraja Amurang in the near future. Best regards, Rahmat Kiyai. General Manager