First, I ordered from app for queen bed room but I ended up getting double room. ( when I am about to check in, they don't have my name in their guest list, don't know if it traveloka problem to inform this hotel or this hotel didn't check.) and when I ask to exchange room, the queen bed room if fully booked. Well okay, I tried to calm down second, when I enter the room, we smelled that kind of weird smell. I don't know how to explain but, it's really disgusting third when we do check the room, we found out that the room were not clean. As you can see I take a picture for the the bathroom and the room. Omg, I am sure they didn't clean this room properly. There is a lot of dust and even a cigarette at the bathroom a used soap, they didn't change it with the new one. I tell them that we found a cigarette at the bathroom and they give me 0 response! Funny right? Forth they provide you a tv but you need to plug all the wire yourself. We spent almost 30 min just to turn on the tv cause a lot of cable there and it confuse us last one, for the ac, I don't know they service it regularly or not, it's really hot even inside the room. I booked a rm50 hotel but have a better environment than this. This is really depressing experience.