Dear Mr./Ms. G*t, "Sincerely yours from Gunawangsa Merr Surabaya Hotel," Thank you for your kind review 🙏😊 We are delighted to hear that you were satisfied with your stay at Gunawangsa Merr Surabaya Hotel. Your compliments regarding the friendliness of our staff, the comprehensive facilities, and the comfortable and clean rooms mean a great deal to us. Your support and trust motivate our entire team to strive to maintain the quality of our services and facilities in order to provide the best possible stay experience for all our guests. We hope to welcome you back to Gunawangsa Merr Surabaya Hotel next time. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Iqbal, "Respectfully yours from Gunawangsa Mer Hotel, Surabaya," Thank you for your kind review 🙏😊 We are delighted to hear that you were satisfied with the convenient location and comprehensive facilities of Gunawangsa Mer Hotel, Surabaya. Your compliments motivate our entire team to strive to maintain the quality of our service and facilities to always provide the best possible stay experience. Thank you for your trust in us. We hope to welcome you back again on your next stay. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. A*y, "Sincerely yours, Gunawangsa Mer Hotel Surabaya" Thank you for your kind review 🙏😊 We are delighted to hear that you were satisfied with the friendly service of our staff, the convenient location, and the reasonable prices during your stay at Gunawangsa Mer Hotel Surabaya. Your compliments motivate us to strive for the best service and provide the most comfortable and worthwhile stay experience for all our guests. Thank you for your trust. We hope to welcome you back to Gunawangsa Mer Hotel Surabaya next time. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

To Mr./Ms. A*a, “Greetings from Gunawangsa Mer Hotel, Surabaya” Thank you for your trust and loyalty in choosing Gunawangsa Mer Hotel, Surabaya as your accommodation. 🙏😊 We are delighted to know that our hotel has become your favorite choice. Your continued trust and support motivate our entire team to consistently maintain the quality of our services and facilities. We are also pleased to know that our swimming pool with the most beautiful view is one of your favorites during your stay. Thank you for your trust. We hope to welcome you back again and are ready to provide you with a memorable stay every time you visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. W*S, Hello, this is Kunawan Samer Hotel in Surabaya. Thank you so much for staying with us. We appreciate your detailed review and feedback. We are delighted that you gave us a high rating for your stay. In particular, we appreciate your compliments on the beautiful sunset view, the clean and comfortable swimming pool, and the warm and friendly atmosphere. Thank you also for your comments regarding the breakfast options. We have forwarded your feedback to our kitchen team and instructed them to add more menu options so that we can offer a wider variety of high-quality breakfast options, including Chinese and Korean food. Your feedback is a great encouragement for us to continue improving our services and facilities. Thank you so much for choosing Kunawan Samer Hotel in Surabaya. We will do our best to ensure you and your family have an even more satisfying experience on your next stay. Thank you, Muhammad Zakaria Hanafi, Front Office Manager.

Dear Bapak/Ibu I***a "Salam hangat dari Hotel Gunawangsa MERR Surabaya" Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the presence of cockroaches during your stay. We understand how this issue can affect the overall guest experience and comfort, and we regret that we fell short of your expectations. At the same time, we truly appreciate your kind words regarding our staff. We are pleased to know that our team was able to assist you and provide helpful service throughout your stay. Your comments regarding the hotel's condition and the need for renovation and upgrades have been noted and will be shared with the relevant departments for further evaluation. We are continuously working to improve our facilities and guest experience while maintaining the advantages of our strategic location. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much better stay experience Warm Regards Muhammad Zakaria Hanafi Front Office Manager

Dear Mr./Ms. I*a., "Sincerely yours, Gunawangsa Mer Hotel, Surabaya." Thank you for taking the time to provide us with a review and feedback. We apologize for the inconvenience you experienced regarding the discovery of cockroaches in your room during your stay. We understand that this may have reduced your comfort and certainly did not reflect the standards of cleanliness we expect. We appreciate your understanding and the opportunity we had to address this issue during your stay. While the compensation offered may help, we recognize that true improvement lies in ensuring that room conditions remain clean and comfortable for all guests. We will seriously follow up on this feedback with our housekeeping and pest control teams to improve our inspections and management in the future. Thank you for your attention and feedback. We hope to welcome you back again with a better stay experience next time. Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Mrs. C*a., "Sincerely yours, Gunawangsa Mer Hotel, Surabaya" Thank you for your trust and loyalty in choosing Gunawangsa Mer Hotel, Surabaya for your family's vacations. We are delighted to hear that the children enjoyed playing in our clean and spacious swimming pool and that the food we served provided a memorable experience throughout their stay. Thank you for your feedback regarding the use of only one room key card. We understand that this may be inconvenient, especially since the elevator also requires a key card. For your information, guests can request additional room key cards from the front desk as needed during their stay. We greatly appreciate your feedback and will incorporate it into our evaluations to improve guest comfort. We look forward to welcoming you and your family back again in the future. Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Helmi B., “Sincerely yours, Gunawangsa Mer Hotel, Surabaya.” Thank you for taking the time to provide us with a review and feedback. We are pleased to hear that you received friendly service from our staff. However, we apologize for the inconvenience caused by the presence of small animals in the restroom area. We will follow up with our housekeeping and pest control teams to investigate and resolve this matter promptly. Regarding room access, please be informed that the standard room key provided upon check-in is one key. However, if needed, guests can request additional key cards from the front desk team. Thank you for your attention and feedback. We hope to welcome you back again in the future for an even better stay experience. Muhammad Zakaria Hanafi, Front Desk Manager

Dear Ms. Hetti M.G., “Respectfully yours from Gunawangsa Mer Hotel, Surabaya.” Thank you for your trust and loyalty 🙏😊 We are delighted to know that your comfortable stay has led you to choose Gunawangsa Mer Hotel, Surabaya again for your next visit. Such trust is what we most appreciate. We will continue to strive to improve the quality of our service, facilities, and comfort to ensure that every visit you make is a memorable experience. Thank you for trusting us with your accommodation once again. We look forward to welcoming you back in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Ms. Hetti M.G., “Sincerely yours, Gunawangsa Mer Hotel, Surabaya” Thank you for your positive review. We are delighted to know that you felt comfortable throughout your stay and received excellent service from all our staff. Your compliments motivate us to strive for the best service and create memorable guest experiences. Thank you for your trust in Gunawangsa Mer Hotel, Surabaya. We hope to welcome you back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mrs. Tutik I., "Sincerely yours, Gunawangsa Mer Hotel, Surabaya." Thank you for taking the time to provide us with your review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the cockroaches in the room, the air conditioning taking a long time to cool, and some in-room amenities requiring repair. Your comments about the cleanliness of the room and the peeling wallpaper are of utmost importance to us. We will forward all your feedback to our housekeeping, engineering, and pest control teams for immediate assessment and follow-up to improve the cleanliness and comfort of your room. Conversely, we are delighted to hear that the swimming pool and city views contributed to a pleasant experience during your stay. This compliment motivates us to continue maintaining the quality of our facilities. Thank you for your interest and feedback. We hope to have the opportunity to provide you with an even better stay experience in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. A*i, "Sincerely yours, Gunawangsa Mer Hotel, Surabaya" Thank you for taking the time to provide us with a review and feedback. We apologize for the inconvenience you experienced during your stay, particularly the discovery of cockroaches in your room, the unsightly condition of the towels, and the inadequate water pressure and hot water temperature. These issues did not reflect the standards of comfort and quality we expect from all our guests. We will follow up on your feedback with our housekeeping, engineering, and pest control teams to assess and improve our services to prevent such incidents from happening again. Thank you for your interest and feedback. We greatly appreciate your comments and hope to welcome you back again in the future with a better stay experience. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager