April 30, 2026, just checked in at night, waited for the AC for 30 minutes but it still didn't cool down, then called the receptionist, the technician came not long, checked the AC and fixed the outdoor unit too, about 45 minutes to fix it, tried the AC and it started to blow cold air, the technician said the temperature was checked at 14 degrees, just wait for it to spread, okay, it didn't spread for an hour, it felt cold only in the AC line, then we got ready to sleep and when we lifted the pillow, there was a tomcat on the bed, finally my husband cleaned it himself because it was already 1 am. We had slept sweating and were afraid there was a tomcat too, the next morning when we complained via DM, they only responded like the ss I sent, so bad :(