Overall Ratings & Reviews Imperial Hotel

Traveloka (4,732)
Other sources (1)
7.6
Pleasant
From 4,732 reviews
Provided by travelers on
Cleanliness

7.4

Room Comfort

7.4

Meal

7.4

Location

7.7

Service and Facilites

7.5

People often mention about Imperial Hotel
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Bathroom (16)
Ambiance (15)
Bedroom (12)
Hotel Area (12)
Staff Friendliness (11)
Accessibility (8)
Room Space (8)
Soundproof (7)
Distance to City Center (6)
Surroundings (6)
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Traveler Reviews Imperial Hotel

Number of reviews per page
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40
Customer reviews
R***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
no comment, the hotel name doesn't even match, the towels are ex-doormats
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G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Everything was okay. Access was pretty good. It's just not soundproof, so you can still hear sounds from outside the room. The bathroom sink is clogged. Please fix it.
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1 people find it helpful
f***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
This old hotel is not well maintained, the atmosphere is scary, it feels like a test of courage to stay here, hopefully everything will be fixed soon
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly. The building is old. The room was fairly clean, but the sheets still had drink stains. The TV was blurry, but still usable for watching movies. Suitable for transit accommodation. The room is not soundproof, so other guests' voices can be heard inside. It's a shame the Wi-Fi doesn't work.
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1 people find it helpful
H***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 19 week(s) ago
Traveloka Team Please delete and take action against the owner of this hotel account. They have committed fraud. Many people have booked and paid, but the hotel address is nowhere to be found. The address points to the Aston Imperial Hotel, even though the Aston Hotel doesn't know the address. Please take firm action against the owner of this hotel account. There have been many victims!
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18 people find it helpful
P***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 20 week(s) ago
It turns out there's no hot water. Sleeping feels like being in a cinema. Because there's a clubbing place x
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M***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
Worth it and satisfying. The best recommendation for a stay in Bekasi.
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M***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
One of the best choices. Still an alternative for staycation
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1 people find it helpful
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
The hotel staff is very friendly, the rooms are very comfortable.
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D***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Please improve the hot water, that's all, other than that it's comfortable.
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3 people find it helpful
W***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 37 week(s) ago
The cleanliness is okay, but the AC is quite hot, it's time to clean it
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1 people find it helpful
Echy E.
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 41 week(s) ago
The staff is friendly, and they are also kind enough to offer a room because I initially booked a twin room but was advised to change to a single room, but the elevator smells of cigarettes, it's stuffy, the hallway is horrible, the bathroom is too, the shower turns on by itself, the water heater doesn't work, the AC isn't cold at all so the room is really stuffy.. and the parking fee is quite a lot..
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1 people find it helpful
t***u
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 41 week(s) ago
The AC is not cold, very disappointing.
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D***y
icon-origin-TRAVELOKA
5.8
/10
Reviewed 43 week(s) ago
The hotel really tests your courage.
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3 people find it helpful
R***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 51 week(s) ago
Good, just lacking in cleanliness.
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3 people find it helpful
U***p
icon-Transit
Transit
icon-origin-TRAVELOKA
5.7
/10
Reviewed 59 week(s) ago
Absolutely not according to the advertisement and photos on Traveloka. There is no hot water in all types. Very deceptive (not like the advertisement). The sitting toilet has no spray. It is natural to pee. Very not recommended
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8 people find it helpful
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 63 week(s) ago
Good, even though when we went there the hot water wasn't working, but overall it looks good.
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1 people find it helpful
w***n
icon-origin-TRAVELOKA
8.1
/10
Reviewed 67 week(s) ago
the bathroom is not comfortable. the water below is stagnant. but the service is friendly, close to the toll road.
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5 people find it helpful
Edy S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.7
/10
Reviewed 72 week(s) ago
The AC is not cold, the water in the bathroom is off.
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M***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 73 week(s) ago
Stayed in August 2024, ordered a deluxe room but it didn't match. Expectations were too high because I only saw the picture. When I got there, the room was disgusting. Not comfortable with Sx. The bathroom also had no hot water and the water was small even though it was fully opened. Didn't get drinking water or a glass. Even though it was a deluxe room.
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5 people find it helpful
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