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Traveloka (743)

8.2

Very Good

From 743 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.2

Meal

7.5

Location

8.6

Service and Facilites

8.0

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Accessibility (3)

Ambiance (3)

Bedroom (3)

Bathroom (3)

Hotel Area (3)

Surroundings (2)

Staff Friendliness (2)

Activity Option (2)

Distance to City Center (1)

Family Friendly (1)

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Traveler Reviews New Hill Rooms Stay

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Customer reviews

s***a

10.0

/10

Reviewed 49 week(s) ago

although cheap and small but comfortable and clean

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Accommodation's Reply

29 Sep 2024

Thank you for your trust in staying at New Hill Rooms Stay. We look forward to welcoming you back on another occasion. Thank you.

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R***A

Staycation

8.0

/10

Reviewed 58 week(s) ago

Pros-well air conditioned and located inside the mall. Convenient to go here and there. Staff is also very welcoming and friendly. Cons-found cockroaches in the room on my 2night stay. Towel provided are shabby and bedsheet got yellow spots. No kettle or free bottled water but there is water dispenser outside the room. No mirror on the toilet and window is quite small (limited view). Also could slightly hear the TV voice from the room beside.

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Accommodation's Reply

27 Jul 2024

Thank you for your trust in staying at New Hill Rooms Stay. Sorry for everything that is not pleasing to your heart. We will continue to strive to be better in the future. We look forward to welcoming you back on another occasion. Thank You.

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D***i

Transit

9.7

/10

Reviewed 63 week(s) ago

Quick check in. Clean rooms, clean toilets, cold AC. Hotel inside Nagoya Hill Mall. Tired of shopping, you can immediately enter your room.

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Accommodation's Reply

23 Jun 2024

Thank you for your trust in staying at New Hill Rooms Stay. Your comfort and satisfaction is our hope. We look forward to welcoming you back on another occasion. Thank You.

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C***i

Staycation

6.5

/10

Reviewed 66 week(s) ago

For the receptionist who has the signature above, can't respect guests, doesn't have ethics and manners, Gofood driver is waiting and falls asleep, keeps knocking on the room and talking loudly and impolitely while glaring, like he's going to rob someone!

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2 people find it helpful

Accommodation's Reply

05 Jun 2024

First of all, we would like to thank you for your trust in staying at New Hill Rooms Stay. Sorry, based on the information we got, you ordered food via the application and it was delivered around 00.30. Then the GoF*d driver has contacted you, and you answered that he would come down to pick up the food you have ordered. The driver has been waiting for about 15 minutes, but you haven't gotten off yet. So the reception staff took the initiative to help deliver your food to your room. Because other than officers are prohibited from going up to the accommodation area. We apologize if there are any wrong attitudes and behavior that are not pleasing to your heart. We will try to improve our attitudes and manners in serving customers. Sorry for the inconvenience that has occurred. We look forward to welcoming you back on another occasion. Thank You.

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z***a

9.7

/10

Reviewed 74 week(s) ago

Very satisfied staying here, the rooms are clean, the staff are friendly. Go straight down to your room and go shopping 🤣 if you're tired you can go straight up to the rest room. Anyway, I will come back here again 🫰🏻.

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Accommodation's Reply

21 Apr 2024

Thank you for your trust in staying at New Hill Rooms Stay. We are very happy with your satisfaction. We will continue to strive to improve our comfort and service. We look forward to welcoming you back on another occasion. Thank You.

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F***i

Transit

8.4

/10

Reviewed 74 week(s) ago

Friendly and nice, most importantly the location is inside the mall.

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Accommodation's Reply

21 Apr 2024

Thank you for your trust in staying at New Hill Rooms Stay. We will continue to strive to improve the quality of our comfort and service. We look forward to welcoming you back on another occasion. Thank You.

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Zainuddin

9.7

/10

Reviewed 79 week(s) ago

Suasana tenang, kamar bersih, tempat berbelanja dekat, cari makan mudah.

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Accommodation's Reply

26 Feb 2024

Thank you for your trust in staying at New Hill Rooms Stay. We look forward to welcoming you back on another occasion. Thank You.

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Fila E.

8.8

/10

Reviewed 86 week(s) ago

Lokasi strategis tepat di foodcourt.

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Fila E.

8.5

/10

Reviewed 88 week(s) ago

Quite a strategic place right in the Nagoya mall near the west entrance food court.

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1 people find it helpful

Accommodation's Reply

30 Dec 2023

Thank you for your trust in staying at New Hill Rooms Stay. We look forward to welcoming you back in the future. Thank You.

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Roni Y. S.

8.5

/10

Reviewed 88 week(s) ago

Receptionist okay, standard room, cleanliness okay.

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Accommodation's Reply

30 Dec 2023

Thank you for your trust in staying at New Hill Rooms Stay. We look forward to welcoming you back in the future. Thank You.

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London C.

8.8

/10

Reviewed 106 week(s) ago

If you are very fussy this place will not be for you. Location is fantastic but there are lots of roaches running around. Room is OK, we took standard room.

1 people find it helpful

Accommodation's Reply

19 Aug 2023

Thank you for trusting us to stay at New Hill Rooms Stay. We will try our best to eradicate cockroaches, and apologize for the inconvenience. We hope that you will be pleased to stay again in the future. Thank You.

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mdfirhan

9.1

/10

Reviewed 113 week(s) ago

Central location for shopping.

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Accommodation's Reply

05 Jul 2023

Thank you for your trust in staying at New Hill Rooms Stay. We are waiting for your return on another occasion. Thank You.

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Nitha N.

8.5

/10

Reviewed 114 week(s) ago

Friendly service, hotel. It's clean, and it's inside the mall, so you just have to go down the stairs and be directly inside the Nagoya Mall 👍.

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1 people find it helpful

Accommodation's Reply

02 Jul 2023

Thank you for your trust in staying at New Hill Rooms Stay. We will continue to strive to improve the quality of service and cleanliness for the convenience of our guests. We are waiting for your return on another occasion. Thank You.

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Dewi H.

6.0

/10

Reviewed 136 week(s) ago

The room is small, at that price.

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1 people find it helpful

Basuki R.

9.7

/10

Reviewed 138 week(s) ago

Cozy. There is not the slightest disturbance.

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Agustinus S. S.

6.2

/10

Reviewed 160 week(s) ago

The room need a lot improvement. Found 2 cockroaches.

1 people find it helpful

Urai w.

Business

9.1

/10

Reviewed 289 week(s) ago

Very strategic penginpan, at an affordable price. My suggestion could be to add breakfast in the morning, although the price of the room is raised a bit, no problem.

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2 people find it helpful

Mulyadi M.

Family

8.5

/10

Reviewed 290 week(s) ago

All of the room facilities are in accordance with the photos, very good, a more pleasant location surrounded by culinary archipelago.

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1 people find it helpful

Irwansyah

9.1

/10

Reviewed 291 week(s) ago

Booleh tried to stay overnight.

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1 people find it helpful

DHANI M.

Family

8.5

/10

Reviewed 291 week(s) ago

The waiter was not professional enough to work too much chat among fellow employees who do not deserve to be heard in front of guests. Overall pretty decent because of the strategic location. Maybe next time just choose around the mall.

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2 people find it helpful

Accommodation's Reply

07 Feb 2020

Previously, we thank you for the review you gave, and thank you very much for your trust in staying at New Hill Rooms Stay. We offer a huge apology for your inconvenience while staying at New Hill Rooms Stay. We will provide guidance to employees, so that it is better to serve guests in the future. Thus we convey this apology Thank you for your attention.

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