Overall Ratings & Reviews Erica Hotel

Dusty rooms, moldy walls.

Convenience to place I want to go

Good service and stuff full respect

After one night at the hotel, I was shocked, exhausted and traumatised. Firstly, before entering the hotel, you could smell the strong musty smell about 10 metres from the entrance. Once you enter the hotel, the smell becomes more pungent. The lifts are dark and dirty. The hallway before going to the room smells extremely musty and also reeks of cigarette smoke. The carpet in the hallways are dirty and you can see that there are dark water stains on the carpet possibly due to leaking roofs. I entered my room which was Room 1009 on the 10th floor and turned on the air-conditioner. The air-conditioner was blowing out warm air and I complained, looking if I can change rooms but the staff said that they will send their maintenance worker to fix the problem. I left the hotel for dinner and returned at night. The air-conditioner was working fine when I came back but as I lay in bed, there was a horrible foul smell. While the room had a musty smell, it did not only smell musty near the bed but there was also a foul smell. I later discovered the source of the foul smell to the air-cond remote control. The remote control smelt as if it had been touched by hundreds of sweaty hands. The foul stench of the remote control permeated throughout the room and was extremely pungent near the bed as the remote control was next to the bed. There were 2 pillows on the queen bed and one pillow had a smell that was so terrible, most people would have vomited out their dinner. I immediately threw that pillow onto the floor. Some parts of the bedsheet also had a foul smell. I also noticed stains and dried blood on the bedsheets. Obviously, both bedsheet and pillows have not been changed for a long time. After laying in bed for a few minutes, I noticed ants crawling on me. I looked at the bed and to my horror, there were many ants on the bed. I had to kill the ants one by one using one of the towels given. The toilet behind the bed had a nasty smell and I noticed many ants crawling on the toilet walls as well. As it was almost midnight by now and I was exhausted, I did not ask to switch rooms as I just wanted to catch some sleep which I desperately needed. Besides, as the other floors were equally dirty looking and foul smelling, there was no point switching rooms as they would have been the same. I had to keep the light on while I slept as I had to kill the ants every now and then. When I returned to the hotel after dinner, I noticed many scantily-clad foreign prostitutes and transvestites entering the hotel. I then found out that the rooftop was a nightclub and a place where prostitutes and transvestites gathered. Throughout the night, loud music was blasting out from the nightclub and my already stressful sleep (due to the ants and smell) was interrupted every now and then. The loud music only stopped at around 2am. At 7am, I woke up feeling exhausted but I packed up and was hoping to leave the hotel ASAP. As I left my room, I was feeling relieved as I thought my nightmare was over. As I was drowsy due to the bad sleep I had, I did not notice sharp glass shards all over the floor near the lifts. I accidentally stepped on one of the sharp glass shards which pierced my foot and caused it to bleed. The glass shards look like it came from liquor bottles smashed onto the floor by drunk patrons of the nightclub. There were also cigarette buds thrown all over the carpet. This looks like the source of the cigarette smoke smell in the hallway. This was by far the most stressful and nightmarish hotel stay in my life. From the written reviews online, it is clear that this is a horrible, nightmare hotel. The exterior of the building looks nice but on the inside, it is a nightmare and I am sure an accident will happen one day due to the rowdy nightclub on the rooftop. Do visit Room 1009, to see for yourself the horrible things happening in the hotel from the smell to the blood-stained sheets, prostitutes and nightclub at the rooftop.

the air was so bad inside hotel, so stinky, dirty and nasty.. not recommended for 3 star hotel

Clean hote, in front of hotel have many food truck . Easy to find food area .

Smells like h*** cigarette. Poor internet connection.

bed, pillow and blanket not clean.. towel is dirty..

In accordance with the order and available facilities surau in order to facilitate guests to worship. The location is also quite close to CIQ (access to the Malaysia-Singapore border). thanks.

Always the best and cheapest. But the tv is currently down

The room and facilities is okay, its quits unsatisfying about the smell in the rooms. Hopefully you can take an action about that.

Worst hotel stay ever in my entire life. First, the hotel smells bad. Looks old. Things are just very old blackish and looks haunted tbh. It was a stay with my sisters. We were assigned to room 102, we put down our stuffs, and wanted to on the light, the main light wasn't working. Cockroach in the toilet. We dialed the operator. The reception asked us to go down to the receptionist. Apparently we changed room, to room 103. Lights are dim but at least working except for the toilet light. Toilet light was spoil too. Not forgetting the cockroach. Which implies that the hotel hygience is a big problem. I tried to dial operator, the phone button wasn't even working! Oh man. It was almost midnight so we were too exhausted to even walked down the dimmed light aisle to the reception anymore. We had a bad night especially my sister. After I slept, she couldn't sleep. The light in the toilet worked at around 2am. And there are small knocking sound in the toilet 'knock knock knock'. So creepy! And she booked another hotel already and will just cancel the next day stay. The next day, we straight away check out. But despite me highlighting all the bad experiences that hit us lastnight in both rooms, the receptionist was unfriendly and looks as if it is our fault for having broken light room and cockroached hotel. Refused to give us the refund too. I mean, please, as a customer service personel, this wasn't the way to appease unpleasant customer. At least apologise for the bad experience. She wasn't even apologising. So, do not judge the book by its cover. The pictures everything looks ok in the web. But please don't even book a room here unless you want an expedition.

Check in was smooth. Rm50 deposit. Room was clean and tidy. Nothing extraordinary. Still have to take e-hailing from JB Sentral to the hotel. Iron was provided when needed. It was a good and peaceful stay. Thank you.

The wifi is weak , at the room you cannot used the wifi , and I used maxis simcard still the signal is weak I don't know why , just that

The room is awesome and very comfortable

Rotten room with the smell of cigarettes. I was forced to buy a fragrance spray to eliminate the stench of the room. Even the new evening's Towel can come after many times. Smell pillow, bathroom ceiling with fog. The first and the last one is here.

The place is very close to city facilities such as the train station mall and even the harbor, good place.

the room isn't like the picture shown. Kinda dirty and so smelly. The room isn't like the rating given. Really disappointing...

The hotel looks awesome in photo but in real its just another worse hotel. Very small rooms, the bathroom was very smelly. Breakfast provided was below average.

A very smelly, humid and stuffy hotel.