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8.6

Very Good

From 4,900 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Aston Inn Mataram

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Distance to City Center (78)

Bedroom (77)

Staff Friendliness (75)

Ambiance (71)

Room Space (66)

Bathroom (65)

Taste (65)

Accessibility (64)

Hotel Area (62)

Variety (56)

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Traveler Reviews Aston Inn Mataram

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Customer reviews

S***a

10.0

/10

Reviewed 1 week(s) ago

The hotel is very comfortable, located in the city center and the staff service is very friendly.

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Accommodation's Reply

04 Aug 2025

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your kind review! We are delighted to know that you had a comfortable stay and enjoyed our central location. Your comments regarding our staff's hospitality are very meaningful to us, and we have shared them with our team as motivation to continue providing the best service. Have a pleasant day ahead. Dayu Febry, Front Office Manager

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Ario W.

8.5

/10

Reviewed 1 week(s) ago

It feels like coming home, when checking in very fast the previous data has been saved so there is no need to take out the ID again (cool), every time I stay here with the same room type and room number (Suite Room) the room is very comfortable, the smart tv display has changed from the last time I came so it is better, only the hairdryer is not working but it's okay, then there are also changes, in the past several times I got a welcome fruit plate but this time I didn't get it until check out maybe now I don't get it anymore, but overall it's still comfortable while staying here, and will definitely come again with the same type. Thank you Aston Mataram.

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1 people find it helpful

I***a

Staycation

10.0

/10

Reviewed 1 week(s) ago

The location is strategic, clean and the room service is very satisfying.

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W***a

10.0

/10

Reviewed 1 week(s) ago

The kids were so happy swimming in the pool, and the food was varied. Strategic location...

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Accommodation's Reply

04 Aug 2025

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your review! We're delighted to hear that the kids enjoyed the pool and that you enjoyed the variety of food we served. Our strategic location is indeed one of our strengths, and we're glad it added to your comfort during your stay. See you again on your next visit! Dayu Febry, Front Office Manager

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P***y

8.5

/10

Reviewed 2 week(s) ago

[Engaging opening lines] [Tell us about your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]

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Accommodation's Reply

29 Jul 2025

Dear Our Guests, Warm greetings from Aston Inn Mataram! Thank you for taking the time to rate your stay with us. We hope you enjoyed your experience and look forward to your next visit. Best regards, Dayu Febry, Front Office Manager

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C***s

Business

10.0

/10

Reviewed 2 week(s) ago

Recommended hotels for holidays in Lombok

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Accommodation's Reply

04 Aug 2025

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to hear that you recommended our hotel as your holiday destination in Lombok. Guest satisfaction and comfort are always our priority. We hope to welcome you back in the future for an even more memorable experience. Dayu Febry, Front Office Manager

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N***a

10.0

/10

Reviewed 3 week(s) ago

Nice, comfortable and clean 😆

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Accommodation's Reply

29 Jul 2025

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review. We are pleased to know that you were comfortable and satisfied with the facilities and cleanliness of our hotel. We look forward to welcoming you back on your next visit. Best regards, Dayu Febry, Front Office Manager

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Radityo Y.

Transit

10.0

/10

Reviewed 3 week(s) ago

Excellent for a weekend getaway

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Accommodation's Reply

22 Jul 2025

Dear Mr.Radityo Y, Greetings from Aston Inn Mataram! Thank you so much for your kind review! We're delighted to hear that you had an excellent weekend getaway with us. It's always our pleasure to provide a relaxing and enjoyable experience for our guests. We look forward to welcoming you back for your next escape! Best regards, Dayu Febry Front Office Manager

O***l

10.0

/10

Reviewed 3 week(s) ago

Ok fine thank you very much yeah…….

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Accommodation's Reply

21 Jul 2025

Dear Our Guests, Warm greetings from Aston Inn Mataram! Thank you again for staying with us. We were happy to assist you and provide you with a pleasant experience during your stay. We look forward to welcoming you back soon. Dayu Febry, Front Office Manager.

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G***t

10.0

/10

Reviewed 4 week(s) ago

Polite, friendly, comfortable, best service.

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Accommodation's Reply

21 Jul 2025

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to know that you felt comfortable and satisfied with our courteous and friendly service. This review encourages us to continue providing the best. We look forward to your next visit! Dayu Febry, Front Office Manager

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Mujiburrahman

9.7

/10

Reviewed 4 week(s) ago

Kids' favorite choice for overnight stays 👍

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Accommodation's Reply

21 Jul 2025

Dear Mr. Mujiburrahman, Warm greetings from Aston Inn Mataram! Thank you for your review! We're thrilled to hear that our place is a favorite among children. We look forward to welcoming you and your family back again soon! Dayu Febry, Front Office Manager.

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I***n

8.5

/10

Reviewed 4 week(s) ago

It was fun and the service was very good

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Accommodation's Reply

12 Jul 2025

Dear Our Guest, Warmest greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to know that you are happy and satisfied with our service. Reviews like this motivate us to continue providing the best for each and every guest. We look forward to welcoming you back to Aston Inn Mataram! Warmest regards, Dayu Febry, Front Office Manager

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danial

10.0

/10

Reviewed 5 week(s) ago

Friendly hotel staff, strategic location in Mataram city

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Accommodation's Reply

12 Jul 2025

Dear Mr. Danial M, Warmest greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to know that you enjoyed our hospitality and the hotel's strategic location in the heart of Mataram. We hope we can continue to be your top choice when visiting Lombok. We look forward to welcoming you back in the near future. Best regards, Dayu Febry, Front Office Manager

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Indah W.

10.0

/10

Reviewed 5 week(s) ago

Good, delicious food, comfortable, good access

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1 people find it helpful

Accommodation's Reply

09 Jul 2025

Dear Ms. Indah W, Warm greetings from Aston Inn Mataram! Thank you for this brief but meaningful review! We're delighted to hear that you felt comfortable, enjoyed the food, and were satisfied with the location and accessibility of our hotel. We hope you had a memorable stay. We look forward to welcoming you back again soon. Best regards, Dayu Febry, Front Office Manager

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m***n

10.0

/10

Reviewed 5 week(s) ago

Very pleasant hotel

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Accommodation's Reply

09 Jul 2025

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your brief but memorable review! We are delighted to hear that you found our hotel enjoyable. Reviews like these motivate the entire team to continue providing the best service. We look forward to your next visit! Best regards, Dayu Febry, Front Office Manager

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A***e

Leisure

9.7

/10

Reviewed 5 week(s) ago

The hotel smells good, so you can relax and rest after quite a busy activity, thanks Aston Inn :)

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Accommodation's Reply

09 Jul 2025

Dear Our Guest, Warmest greetings from Aston Inn Mataram! Thank you for your wonderful review! We are delighted to know that you felt comfortable and relaxed during your stay, especially after a busy day. Cleanliness and a fresh scent are our top priorities so that our guests can rest optimally. See you again on your next visit, and thank you for choosing Aston Inn Mataram! Warmest regards, Dayu Febry, Front Office Manager

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Adinda A.

Staycation

10.0

/10

Reviewed 6 week(s) ago

Nice hotel, rooms are cleaned every day, comfortable, enough for traveling/honeymoon

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Accommodation's Reply

09 Jul 2025

Dear Ms. Adinda A, Warm greetings from Aston Inn Mataram! Thank you for your kind and pleasant review! We are delighted to know that you felt comfortable during your stay, and that our room cleaning service met your expectations. It was a pleasure to be a part of your travel or honeymoon moments. We look forward to welcoming you back again in the future! Warm regards, Dayu Febry, Front Office Manager

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F***h

Leisure

10.0

/10

Reviewed 6 week(s) ago

always like staying at Aston, the atmosphere is comfortable, the staff is friendly, close to the city center

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Accommodation's Reply

09 Jul 2025

Dear Our Guests, Warmest greetings from Aston Inn Mataram! Thank you for your review and trust in Aston! We are delighted to hear that you have always enjoyed your stay with us, from the comfortable atmosphere, friendly staff, to the strategic location. Reviews like these motivate us to continue providing the best service. We look forward to welcoming you back on your next visit! Warmest regards, Dayu Febry, Front Office Manager

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F***h

Leisure

10.0

/10

Reviewed 6 week(s) ago

The hotel staff is very friendly, the hotel is comfortable, the location is close to the city center.

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Accommodation's Reply

09 Jul 2025

Dear Our Guest, Warmest greetings from Aston Inn Mataram! Thank you for your kind review! We are delighted to know that you enjoyed your stay, were satisfied with the friendliness of our staff, and enjoyed the hotel's strategic location. Positive feedback like this motivates us to continue providing the best service. We look forward to welcoming you back again soon! Best regards, Dayu Febry, Front Office Manager

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Faudzan B. A.

Business

9.4

/10

Reviewed 7 week(s) ago

Good hotel for vacation or work

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Accommodation's Reply

26 Jun 2025

Dear Mr.Faudzan B. A. A Warm Greetings from Aston Inn Mataram! Thank you for your kind review! We’re happy to hear that you found Aston Inn Mataram suitable for both vacation and work. We look forward to welcoming you back for your next stay, whether for business or leisure! Best regards, Front Office Manager

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