Hotel Purnama Mulia

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8.2
Very Good
From 1,021 reviews
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Cleanliness

8.0

Room Comfort

8.0

Meal

7.9

Location

8.3

Service and Facilites

8.1

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Staff Friendliness (34)
Room Space (30)
Taste (28)
Accessibility (26)
Hotel Area (26)
Distance to City Center (25)
Surroundings (25)
Family Friendly (25)
Bedroom (24)
Bathroom (23)
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Traveler Reviews Hotel Purnama Mulia

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Customer reviews
M***i
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Leisure
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9.0
/10
Reviewed 2 week(s) ago
Okay, I'll improve the taste of the food. Thank you.
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R***a
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8.5
/10
Reviewed 5 week(s) ago
It turns out that the deluxe room with twin beds is more spacious than the double bed, because the room is located in the same row as the reception.
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MUJIATI
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Leisure
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9.1
/10
Reviewed 5 week(s) ago
The hotel staff are friendly, the place is comfortable and clean and it is close to the city center and other tourist attractions leading to Puncak.
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Verified Traveler
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Leisure
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9.4
/10
Reviewed 6 week(s) ago
Nice, comfortable. The bathroom lacks amenities: no shampoo, and the only mirror is in the toilet. There's no makeup mirror in the room.
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A***i
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8.5
/10
Reviewed 7 week(s) ago
very comfortable and friendly staff.
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G***a
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6.2
/10
Reviewed 9 week(s) ago
The staff were unfriendly and unwelcoming when asked for assistance. Ordering food took a long time, even though it was just fried Indomie noodles and coffee. Breakfast lacked flavor.
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3 people find it helpful
Accommodation's Reply
15 Sep 2026
Good morning. I'm Avi, Sales Manager at Purnama Muia. We apologize for any inconvenience you experienced during your stay. We will improve the service provided by our staff during your stay and we will also enhance your breakfast experience.
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R***a
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6.8
/10
Reviewed 12 week(s) ago
I usually stay here, but this time I was quite disappointed. First, the Wi-Fi was working but there was no internet. And when I took a morning shower, the water was brown. I waited a long time for it to clear, then it was brown again, making my shower feel unclean. The price has gone up but the quality has gone down.
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1 people find it helpful
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Jiman R.
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Staycation
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6.2
/10
Reviewed 12 week(s) ago
It's a shame that at that price, toothbrushes and towels aren't even provided, so those who initially wanted to become regular customers when visiting their children at the boarding school every month have to think twice.
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2 people find it helpful
D***y
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Leisure
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8.2
/10
Reviewed 12 week(s) ago
The breakfast menu had very few options. Furthermore, food wasn't always readily available. Trays were filled in small increments, only to be refilled after a long time. This resulted in long waits, often leading to people skipping meals altogether, leaving them unsatisfied. Furthermore, the hotel area was small and not very spacious, making it boring.
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c***o
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Staycation
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9.1
/10
Reviewed 15 week(s) ago
The hotel staff was friendly and very helpful. Breakfast was mediocre. Overall, the room amenities were good, but some things could use improvement, such as a broken tile floor and a better positioning of the soap dish closer to the shower.
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Edu W.
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8.5
/10
Reviewed 20 week(s) ago
If possible, give himxos to the toilet... For everything, it's okay (mezzanine room).
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2 people find it helpful
C***n
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10.0
/10
Reviewed 20 week(s) ago
Suitable for families and nature lovers
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Iyus S.
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9.4
/10
Reviewed 21 week(s) ago
trims..........................
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Verified Traveler
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10.0
/10
Reviewed 22 week(s) ago
Never regret staying here, even though I stayed in a standard room, the service is still the best.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. Our excellent service and facilities, along with our friendly staff, are our top priorities in creating a positive experience for every guest. Your positive feedback is an encouragement to all the staff at Purana Ma Mulia Hotel to further improve the quality of our service. Thank you for choosing our hotel, and we hope to welcome you back again. Sincerely, General Manager
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 26 week(s) ago
Overall, it's really nice, and the environment is beautiful. The bathroom might need a little upgrade to make the water flow stronger.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for taking the time to review our hotel. We are delighted to hear that you had a memorable experience during your stay. Our excellent service and facilities, along with our friendly staff, are our top priorities in creating a pleasant stay for all our guests. Your positive feedback is an encouragement to all the staff at Purana Ma Mulia Hotel to further improve the quality of our services. Thank you for choosing our hotel, and we hope to welcome you back again. Sincerely, General Manager
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Amin S.
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10.0
/10
Reviewed 37 week(s) ago
really good...recommended
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3 people find it helpful
N***s
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Leisure
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6.5
/10
Reviewed 37 week(s) ago
The bedsheets and mattresses smelled of urine, there were lots of mosquitoes, I almost didn't sleep all night... other hotels at this price have AC and towels and toiletries, not here.
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6 people find it helpful
G***i
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Leisure
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9.1
/10
Reviewed 37 week(s) ago
It was a really nice stay here… I took the family room, it was really spacious. It would be nice to add an exhaust in the bathroom.
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1 people find it helpful
N***a
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9.1
/10
Reviewed 38 week(s) ago
This is good, guys, and easy access to anywhere, the downside is that the sink is clogged, and the water heater is not hot enough, so both are cold.
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2 people find it helpful
D***i
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Leisure
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6.6
/10
Reviewed 38 week(s) ago
My family and I stayed for 3 days and 2 nights in a Deluxe Room at Hotel Purnama Mulia Kuningan. There was nothing special about this hotel; it was simply a place for us to sleep before and after exploring Kuningan City. Do not expect too much or compare it to hotels in Jakarta or Bandung, where you can get better facilities for the same price than what Hotel Purnama Mulia Kuningan offers.
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3 people find it helpful
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