Suggestion for management:
My family and I stayed in two rooms on Thursday, March 26th, and checked out on Friday, March 27th, 2026. Before Friday prayers, we informed the receptionist and asked for permission for a late check-out, no later than 12:45 WIB, because we wanted to pray Friday prayers at a nearby mosque. I returned around 12:35 WIB to find the room dark and hot. The family who stayed there said the electricity had been turned off since around 12:15 WIB.
Is this the hotel's standard operating procedure (SOP) for "pushing" guests out? I had informed the receptionist and asked for permission for a late check-out beforehand.