Hotel Grandhika Setiabudi Medan

Explore Hotel Grandhika Setiabudi Medan
8.4
Very Good
From 4,829 reviews
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Cleanliness

8.6

Room Comfort

8.5

Meal

8.5

Location

8.6

Service and Facilites

8.5

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Staff Friendliness (111)
Bedroom (103)
Variety (99)
Accessibility (96)
Ambiance (95)
Bathroom (92)
Taste (91)
Distance to City Center (84)
Surroundings (77)
Room Space (76)
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Traveler Reviews Hotel Grandhika Setiabudi Medan

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Customer reviews
Ratri E.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
The hotel is comfortable, close to everywhere, but the room is not very spacious.
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Accommodation's Reply
03 Feb 2026
Dear Ms. Ratree E., We, the management team of Granthika Setiabudi Medan Hotel, would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you experienced the service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakmart Adi Sampurno, General Manager
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N***a
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Transit
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10.0
/10
Reviewed 1 week(s) ago
Very comfortable and the location of the hotel is also very strategic.
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Accommodation's Reply
03 Feb 2026
Dear Ms./Mrs. N*a, The management of GranDhika Setiabudi Medan Hotel would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you experienced the service from all our staff and enjoyed your stay at our hotel. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakhmat Adi Sampurno, General Manager
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R***I
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Enjoyed our stay at this hotel, very strategic location, near to many cafe or Fresh Market mall.
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Accommodation's Reply
27 Jan 2026
Dear Mr/Mrs R***I Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan Warmest regard, Rakhmat Adi Sampurno General Manager
Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
1. The hotel staff was very friendly upon check-in and explained everything in detail. 2. Access to the city was very easy. 3. The room was comfortable. 4. The pool was shallow and perfect for my child. 5. The price was affordable and the food was varied.
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Accommodation's Reply
27 Jan 2026
Dear Mr/Mrs Guest Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan Warmest regard, Rakhmat Adi Sampurno General Manager
N***a
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Leisure
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5.0
/10
Reviewed 3 week(s) ago
I stayed for two nights. When I first arrived, I was greeted by a cloud of cigarette smoke in the lobby. It turned out to be coming from the indoor cafe in the lobby. People were smoking there, and the staff didn't dare remind me. The room was cramped and very dimly lit. There were no towels when I first entered, the phone was broken, and the reading lamp was also broken. The drop-off area was also full of cigarette smoke. There was a sign that said "no smoking," but people still smoked there, and again, the staff didn't dare remind me. Oddly, there were ashtrays in the area where the sign said "no smoking." I had a baby with me, and this was very uncomfortable.
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Accommodation's Reply
27 Jan 2026
Dear Ms./Mrs. N*a, Thank you for your positive review of GranDhika Setiabudi Medan Hotel. We apologize for any inconvenience you experienced during your stay at our hotel. This was an unpleasant experience that our guests should not have to go through. We apologize again for the unsatisfactory service. We will improve the quality of our service to ensure all guests always feel comfortable with us. We sincerely hope that you will continue to choose our hotel as your first choice for better service. Sincerely, Rakhmat Adi Sampurno, General Manager
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herlinda
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Business
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10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the hotel is clean
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Accommodation's Reply
27 Jan 2026
Dear Ms. Herlinda, The management of Grandica Setiabudi Medan Hotel would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you enjoyed the service from all our staff and had a pleasant stay with us. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakmart Adi Sampurno, General Manager
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Maghfiroh I.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Only stayed one night at this hotel but it was very comfortable, and of course the kids were happy because they could swim 😍
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Accommodation's Reply
27 Jan 2026
Mr./Ms. Maghfirof I., we, the management of GranDhika Setiabudi Medan Hotel, would like to thank you for taking the time to write a positive review about our hotel. We were very pleased with the service you received from all our staff and hope you enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakhmat Adi Sampurno, General Manager
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evalina t.
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Leisure
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8.5
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly except for the receptionist who is a bit thin, similar to Duma Riris. She is pretty but not very friendly. Grumpy. And a bit slow. For the breakfast menu, please add more menus. Oh yes, this is the first time in this hotel that my room was cleaned by the staff while I was having breakfast. They entered the room themselves with a duplicate key that they had without me asking. Honestly, we were very surprised because we didn't ask for it to be cleaned but just entered the room to clean the room. We should have asked permission from the room renter first. Because we left a lot of valuables in the hotel room. And one more thing, please provide special swimming towels. Like hotels in Jakarta.
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Accommodation's Reply
01 Jan 2026
Dear Evalina T., Thank you for your kind words about Grandhika Setiabudi Medan Hotel. We sincerely apologize for any inconveniences you may have experienced during your stay. We sincerely apologize for any inconveniences you may have experienced during your stay. We sincerely apologize for any dissatisfaction with our service and facilities. We will strive to improve the quality of our services, particularly our meeting rooms and public areas. We sincerely apologize for any inconveniences. We will always strive to provide the best possible service to ensure a comfortable stay for all our guests. We hope you will choose our hotel again for an even better experience. Thank you, Rahmat Adi Sampurno, General Manager
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L***a
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Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
3rd time stay here, recommended
1 people find it helpful
Accommodation's Reply
01 Jan 2026
Dear Mr/Mrs L***a Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan Warmest regard, Rakhmat Adi Sampurno General Manager
M***A
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Okay, overall it's good. The price is also okay and good.
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Accommodation's Reply
23 Dec 2025
Dear Mr./Ms. M*a, The management of GranDhika Setiabudi Medan Hotel would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you enjoyed the service from all our staff and had a pleasant stay with us. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakhmat Adi Sampurno, General Manager
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Doan S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The staff was responsive when I needed them, and the breakfast was quite varied. The only downside to this hotel was the lack of Wi-Fi, which I didn't enjoy during my stay.
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Accommodation's Reply
23 Dec 2025
Dear Mr. Doan S., We, the management team of Grandica Setiabudi Medan Hotel, would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you experienced the service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakmart Adi Sampurno, General Manager
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Maziah A.
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10.0
/10
Reviewed 8 week(s) ago
The hotel is clean, the service is good, the menu is varied.
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Accommodation's Reply
23 Dec 2025
Dear Ms. Maciah A., We, the management team of Grandica Setiabudi Medan Hotel, would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you experienced the service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakmart Adi Sampurno, General Manager
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Doan S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The staff was responsive when I needed them, and the breakfast was quite varied. The only downside to this hotel was the lack of Wi-Fi, which I didn't enjoy during my stay.
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Accommodation's Reply
23 Dec 2025
Dear Mr. Doan S., We, the management team of Granthika Setiabudi Medan Hotel, would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you experienced the service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakmart Adi Sampurno, General Manager
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h***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Awesome, cool, good
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Accommodation's Reply
23 Dec 2025
Dear Mr./Ms. H*a, The management of GranDhika Setiabudi Medan Hotel would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you received excellent service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakhmat Adi Sampurno, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Keep up the good work. Adding a parking space will be more wonderful.
1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Mr/Mrs Guest Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan Warmest regard, Rakhmat Adi Sampurno General Manager
Syarif h. t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
For the room is quite clean and comfortable
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Accommodation's Reply
03 Dec 2025
Dear Mr. Sharif H.T., The management of Grandika Hotel Setiabudi Medan would like to thank you for taking the time to write such a wonderful review of our hotel. We are very pleased to receive the service from all our staff and are always impressed with our hotel. Thank you once again for choosing our hotel as your first choice and we look forward to welcoming you back with your beloved family in the future. Best regards, Rakmat Adi Sampurno General Manager
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Syarif h. t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Comfortable, quiet, and clean. The downside was that the closed faucet was broken when we stayed overnight and couldn't be used.
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Accommodation's Reply
03 Dec 2025
Dear Mr. Sharif H.T., The management of Grandika Hotel Setiabudi Medan would like to thank you for taking the time to write such a wonderful review of our hotel. We are very pleased to receive the service from all our staff and are always impressed with our hotel. Thank you once again for choosing our hotel as your first choice and we look forward to welcoming you back with your beloved family in the future. Best regards, Rakhmat Adi Sampurno, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
pleasant, satisfying, good, good, good
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1 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear G*t. The management of GranDhika Setiabudi Medan would like to thank you for taking the time to write such a wonderful review of our hotel. We are very pleased to receive the service from all our staff and are always impressed with our hotel. Thank you once again for choosing our hotel as your first choice. We look forward to welcoming you back again with your beloved family. Best regards, Rakmat Adi Sampurno General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel is very close to shopping centers and dining places.
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2 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear G*t. The management of GranDhika Setiabudi Medan would like to thank you for taking the time to write a review about GranDhika Setiabudi Medan. We are very glad that you received the best service and enjoyed your stay. Thank you once again for choosing our hotel as your first choice. We look forward to welcoming you again on your next visit with your beloved family for an even more enjoyable experience. Best regards, Rakmat Adi Sampurno General Manager
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Robertus A. P.
icon-Business
Business
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10.0
/10
Reviewed 13 week(s) ago
Very good and pleasant, very good service
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Accommodation's Reply
15 Nov 2025
Dear Mr. Robertus A.P., The Management of Grandika Hotel Setiabudi Medan would like to thank you very much for taking the time to write such a wonderful review of our hotel. We are honored to have received such excellent service from all our staff and are always delighted to have stayed with us. Thank you once again for choosing our hotel as your first choice. We look forward to welcoming you back again with your family on your next visit. Best regards, Rakmat Adi Sampurno, General Manager
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