Overall Ratings & Reviews M Suite Lippo Karawaci

There's no doubt about it, it's really comfortable to stay here.

very okay, quiet, peaceful, suitable for resting and all the staff are nice

Service is quite good, cleanliness is ok, strategic location. Thank you for the service

The location is quite strategic, the staff is quite friendly, the hotel area & rooms are quite clean.. please improve the quality further.

hard code for M SUITE management to fire them, from the beginning of check in it was hard to call, slow, even though they were just playing on their phones, then the staff are stupid, I ordered a single bed here (traveloka), I was directed to a double bed, then I was told to pay additional money (upgrade they said) even though she was the one who directed me to that room, the service is super bad, if she wasn't a woman I would have slapped her, I wanted to buy food she ignored me, for those of you who want to stay here, don't, before the staff is fired/replaced, paying 300k is not worth it, it's better to have a 500 apartment with good service

The staff didn't smile, were curt, the room was dirty with lots of hair as if it hadn't been swept, the bathroom was dirty, the taps were messy and had lots of rust, the corridors and yard were really dirty.

the place is clean, only the TV has no channels, the bathroom has no toothbrush and the shower is not normal

It's good, but it's a shame the room isn't soundproof.

Very friendly staff, affordable budget & always ready for guests.

You should choose the 3rd floor for a cleaner room. The 1-2 floors are dirty and the rooms smell like cigarette smoke. It was so much better 6 years ago, seems like they were not maintaining it with much effort anymore.

If for the location & facilities are quite okay. Only the cleanliness of the room & the cleanliness of the hotel in general, need to be improved. Hopefully the management will pay more attention. Thx

There are a lot of cockroaches, my goodness 🥲. Please check again next time, I happen to be afraid of cockroaches. So it's really scary 😭.

Dirty room, not like my first stay last year.

My stay experience here is very different from before. Now the condition of the room is getting dirtier, less maintained. The dust on the floor is thick, the facilities in the bathroom are broken but not repaired. And for some reason this time I met a receptionist who was not very friendly, whereas in the previous stay the person was different and friendly.

Great. The place is clean, comfortable and not noisy.

Friendly service, very super clean place. I really recommend staying here.

The refrigerator in the room was broken, the shower water was small, the AC was not cold enough.

It's really worth it and you should try this so you can make it with your new wife😍

There were no toothbrush provided, the floor appeared to be dirty, the bidet in the bathroom was leaking, there was no toilet paper available. The bed sheets were dirty, with blood stains and what looked like shoe prints.

There's a big spider in the bathroom. I've reported it to the staff to be cleaned but they didn't. The bedroom floor was a bit dirty. The room looked and felt like not used for a long time. Nevertheless, the bed sheet and towel was clean, and ac was cold enough.