Dear Valued Guest, Thank you for taking the time to review and rate your stay at Hotel Cas Gresig. We apologize if your stay did not fully meet your expectations. We greatly appreciate your feedback regarding value for money compared to other hotels, the smell in the hotel corridors, and the variety of the breakfast menu. We have forwarded this feedback to the relevant team for consideration. We will pay more attention to the cleanliness and freshness of the corridors, ensuring they are free of unpleasant odors, and will continue to improve the variety and quality of our breakfast menu to provide a better experience for all our guests. Thank you for your valuable feedback. We hope to welcome you back to Hotel Cas Gresig again and provide you with a more pleasant stay on your next visit. Sincerely, Ferry S. Nugroho, Duty Manager, Hotel Cas Gresig

Dear Ms./Mrs. D*y, Thank you for taking the time to give us a perfect score and write such a positive review about your stay at Khas Gresik Hotel. We are delighted to hear that you enjoyed our excellent location and comfortable stay. Guest satisfaction is our top priority, and such positive feedback encourages our entire team to continue striving to provide the best service. We hope you will choose Khas Gresik Hotel again when you visit Gresik. We look forward to welcoming you back for another memorable or even better stay. Sincerely, Ferry S. Nugroho, Duty Manager, Khas Gresik Hotel

Dear Ms./Mrs. D*y, Thank you for choosing Khas Gresik Hotel once again and for taking the time to give us a perfect score and a positive review. We are delighted to hear that you were impressed with the excellent location and the warm, comfortable atmosphere of our hotel for your stay. Providing consistently excellent experiences for our guests is a source of pride for our entire team. Thank you for your continued trust in Khas Gresik Hotel. We hope to remain your first choice every time you visit Gresik, and we look forward to welcoming you back again with even better service. Sincerely, Ferry S. Nugroho, Duty Manager, Khas Gresik Hotel

Dear Mr./Ms. H*a, Thank you for taking the time to write a review and give Khas Gresik Hotel such an excellent rating. We are delighted to hear that you enjoyed the atmosphere of Gresik and the surrounding area during your stay. Gresik has a unique charm, and we are proud to have been a part of your memorable travel experience. Your "See you again" greeting made us very happy. We hope to welcome you back to Khas Gresik Hotel on your next visit and provide you with an even more enjoyable stay. Sincerely, The Management Team, Khas Gresik Hotel

Dear M*a, Thank you for taking the time to write a review and give Khas Gresik Hotel a perfect score. We are delighted to hear that you were satisfied with the cleanliness of the hotel, as well as the friendliness and service from our team. Your compliments are a great motivation for all our staff to strive to provide a comfortable and memorable stay for every guest. Thank you for trusting Khas Gresik Hotel. We hope to welcome you back again in the future, whether for business or other travel, with even better service. Sincerely, Ferry S. Nugroho, Duty Manager, Khas Gresik Hotel

Dear Mr. G*t, Thank you for taking the time to write a review and give Khas Gresik Hotel an excellent rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the reasonable prices, and the location, which is ideal for activities and events in Gresik. Such positive reviews are a great encouragement to our entire team in providing the best possible service and guest experience. We hope Khas Gresik Hotel will be your choice of accommodation again when you visit Gresik, whether for business or leisure. We look forward to welcoming you back with even better service. Sincerely, Ferry S. Nugroho, Duty Manager, Khas Gresik Hotel

Dear Mr./Ms. M*d,* This is a brief message from Kas Gresik Hotel. Thank you for choosing Kas Gresik Hotel as your accommodation and for taking the time to write a positive review about your experience with us. We are delighted to hear that you enjoyed your stay, especially regarding our hotel's excellent location near the Gresik Grand Mosque, which we anticipate will be convenient during your business travels. Your compliments motivate our entire team to continuously improve the quality of our service and provide the best possible experience for all our guests. We hope to welcome you back again and it would be an honor for us to serve you once more on your next visit to Gresik, ensuring an even more comfortable and memorable experience. Sincerely, Ferry S. Nugroho, Duty Manager - Kas Gresik Hotel

Dear Mr./Ms. M*d,* This is a brief message from Kas Gresik Hotel. Thank you for choosing Kas Gresik Hotel as your accommodation and for taking the time to leave a positive review about your experience with us. We are delighted to hear that you enjoyed your stay, especially regarding our excellent location near the Gresik Grand Mosque, which we believe will facilitate your business travels. Your compliments motivate our entire team to continuously improve the quality of our service and provide the best possible experience for all our guests. We hope to welcome you back again and it would be an honor for us to serve you once more on your next visit to Gresik, ensuring an even more comfortable and memorable experience. Sincerely, Ferry S. Nugroho, Duty Manager, Kas Gresik Hotel

Dear Mr. Muhammad R.E., Respectfully yours, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel for your stay and for taking the time to write a review. We apologize for your dissatisfaction with the quality of the food served during your stay. We have taken your feedback regarding the taste of the food seriously and have forwarded it to our Food and Beverage team for evaluation and improvement in both taste and menu variety to better meet guest expectations. We greatly appreciate your feedback, as it is crucial for our continuous improvement of our services, especially in the area of food and beverage. We sincerely hope to have the opportunity to welcome you back again for an even better experience at Kas Gresig Hotel. Sincerely, Kas Gresig Hotel

Dear Mr./Ms. E*o, Greetings from Khas Hotel Gresik. Thank you for choosing Khas Hotel Gresik for your business trip and thank you for taking the time to write a review. We are delighted to hear that you were satisfied with our service and that the hotel's excellent location accommodated your travel needs. Your positive feedback motivates our entire team to strive for the best service and comfortable accommodations for all guests. We hope to welcome you back on your next visit to Khas Hotel Gresik. Sincerely, Khas Hotel Gresik

Dear S*a, This is the warmest greeting from Kas Gresik Hotel. We sincerely thank you for choosing our hotel and for leaving such a valuable review. We sincerely apologize for the inconvenience caused by the room humidity and the cleanliness at check-in falling short of your expectations. Your valuable feedback is very important to us, and we will forward it to the relevant departments to improve our room cleaning procedures and provide you with a more pleasant environment. Your valuable comments are invaluable in improving our service quality and ensuring a more comfortable stay. We hope to provide you with an even more satisfying experience when you visit our hotel again. Thank you. Sincerely, Kas Gresik Hotel

Dear S*a, Thank you for choosing Khas Gresik Hotel for your stay on May 4-5, 2026. We are delighted to hear that you were comfortable and enjoyed your stay with us. Your positive feedback is an encouragement to our entire team to continue providing the best service to all our guests. We are also pleased to know that you plan to return with your family in the future. We would definitely welcome you back to Khas Gresik Hotel. Sincerely, Khas Gresik Hotel

Dear Mr. M*d, Thank you for choosing Khas Gresik Hotel as your accommodation during your visit to Gresik Island. We are delighted that you gave us a satisfaction rating and recommended our hotel for your Gresik vacation. Your support and positive feedback motivate our entire team to continue striving to provide the best service. We hope to welcome you and your family back again on your next visit for an even more comfortable and enjoyable holiday. Sincerely, Khas Gresik Hotel

Dear Mr./Ms. Y*s, Sincerely, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel and for taking the time to write a review about your stay. We apologize for the inconvenience you experienced, particularly the malfunctioning air conditioning and the unsatisfactory handling of your complaint, which certainly did not reflect the standard of service we expect. We will immediately follow up on your feedback with our team to thoroughly investigate and improve our response to each guest's complaint to prevent such incidents from happening again. We sincerely hope to have the opportunity to welcome you back with a better stay experience. Sincerely, Kas Gresig Hotel

Dear Mr./Ms. Supree Y., This is a brief message from Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel for your business trip on April 28-29, 2026, and thank you for taking the time to write such a wonderful review. We are delighted to hear that your stay was enjoyable and that you will return in the future. This motivates our entire team to continue striving to provide the best service. We hope to welcome you back to Kas Gresig Hotel again for an even more memorable experience. Sincerely, Kas Gresig Hotel

Dear Ms. Imma T., Thank you for choosing Cas Gresic Hotel for your trip on April 18-19, 2026. We are delighted to hear that you were satisfied with the facilities we provided and that you received good value for your money. Your feedback encourages us to further develop and improve the quality of our services and facilities. We hope to welcome you back again on your next trip for an even better experience. Sincerely, Cas Gresic Hotel

Dear Imma T., Thank you for choosing Kas Gresik Hotel. We are delighted to hear that your experience at our hotel was satisfying, as you mentioned that our friendly service, clean and pleasant rooms, and convenient location allowed you to enjoy the Sunday CFD festival and dine comfortably. We also appreciate that our Muslim amenities, such as prayer tools and the Quran, were available, allowing you and your family to stay comfortably. We sincerely thank you for trusting us and booking three rooms at once, and we hope you and your family had a wonderful vacation 😊. We will do our best to provide an even more satisfying experience on your next visit. Thank you. Sincerely, Kas Gresik Hotel

Dear Mr. Mohammed S.W., Thank you for choosing Kas Gresik Hotel for your trip on April 3-4, 2026, and thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the elevator and the bathroom door that could not be locked. This feedback is very important to us, and we have forwarded it to the relevant team for immediate investigation and repair. This is to ensure we can better maintain the comfort and safety of our guests. We still hope that our overall service will continue to leave a positive impression during your stay. We look forward to welcoming you back on your next visit with an even better experience. Sincerely, Kas Gresik Hotel