KHAS Gresik Hotel

Explore KHAS Gresik Hotel
8.5
Very Good
From 3,404 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about KHAS Gresik Hotel
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Distance to City Center (66)
Staff Friendliness (66)
Ambiance (64)
Bedroom (60)
Accessibility (52)
Bathroom (52)
Hotel Area (50)
Surroundings (46)
Check-in/out Time (43)
Room Space (40)
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Traveler Reviews KHAS Gresik Hotel

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40
Customer reviews
Y***s
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
The AC is not cold, complained 3 times only to be cleaned.
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Accommodation's Reply
06 May 2026
Dear Mr./Ms. Y*s, Sincerely, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel and for taking the time to write a review about your stay. We apologize for the inconvenience you experienced, particularly the malfunctioning air conditioning and the unsatisfactory handling of your complaint, which certainly did not reflect the standard of service we expect. We will immediately follow up on your feedback with our team to thoroughly investigate and improve our response to each guest's complaint to prevent such incidents from happening again. We sincerely hope to have the opportunity to welcome you back with a better stay experience. Sincerely, Kas Gresig Hotel
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Yulia N.
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Business
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9.7
/10
Reviewed 2 week(s) ago
Required to stay at the hotel again
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Accommodation's Reply
06 May 2026
Dear Mr./Ms. Supree Y., This is a brief message from Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel for your business trip on April 28-29, 2026, and thank you for taking the time to write such a wonderful review. We are delighted to hear that your stay was enjoyable and that you will return in the future. This motivates our entire team to continue striving to provide the best service. We hope to welcome you back to Kas Gresig Hotel again for an even more memorable experience. Sincerely, Kas Gresig Hotel
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Imma T.
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
Worth it for the price of around 300, a hotel with good facilities, not like the ones on social media... Satisfied
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Accommodation's Reply
23 Apr 2026
Dear Ms. Imma T., Thank you for choosing Cas Gresic Hotel for your trip on April 18-19, 2026. We are delighted to hear that you were satisfied with the facilities we provided and that you received good value for your money. Your feedback encourages us to further develop and improve the quality of our services and facilities. We hope to welcome you back again on your next trip for an even better experience. Sincerely, Cas Gresic Hotel
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Imma T.
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
Initially, I saw on social media that some people said it was bad... After I visited it myself, I was very wrong... Friendly service, clean and cool rooms, close to the city center and culinary opportunities. Sunday mornings, you can enjoy CFD and just walk. It's worth it for that price, with prayer equipment and a Quran provided. It was worth booking 3 rooms, considering the many children, hehehe.
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Accommodation's Reply
23 Apr 2026
Dear Imma T., Thank you for choosing Kas Gresik Hotel. We are delighted to hear that your experience at our hotel was satisfying, as you mentioned that our friendly service, clean and pleasant rooms, and convenient location allowed you to enjoy the Sunday CFD festival and dine comfortably. We also appreciate that our Muslim amenities, such as prayer tools and the Quran, were available, allowing you and your family to stay comfortably. We sincerely thank you for trusting us and booking three rooms at once, and we hope you and your family had a wonderful vacation 😊. We will do our best to provide an even more satisfying experience on your next visit. Thank you. Sincerely, Kas Gresik Hotel
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Mohamad S. W.
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Leisure
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8.8
/10
Reviewed 4 week(s) ago
The elevator seems like it needs frequent maintenance, because it's a bit scary, and the toilet door can't be locked.
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Accommodation's Reply
23 Apr 2026
Dear Mr. Mohammed S.W., Thank you for choosing Kas Gresik Hotel for your trip on April 3-4, 2026, and thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the elevator and the bathroom door that could not be locked. This feedback is very important to us, and we have forwarded it to the relevant team for immediate investigation and repair. This is to ensure we can better maintain the comfort and safety of our guests. We still hope that our overall service will continue to leave a positive impression during your stay. We look forward to welcoming you back on your next visit with an even better experience. Sincerely, Kas Gresik Hotel
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D***i
icon-Business
Business
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8.2
/10
Reviewed 5 week(s) ago
I'm really sorry, I came all the way from Jakarta and arrived in the middle of the night, the room was really dirty, the bathroom was dirty, the breakfast was not good, you really have to pay attention to everything.
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Accommodation's Reply
23 Apr 2026
Dear Mr./Ms. D*i, Thank you for choosing Khas Gresik Hotel for your business trip on April 7-8, 2026, and thank you for taking the time to write a review. We apologize for your unpleasant experience, particularly regarding the cleanliness of the room, the condition of the bathroom, and the quality of the breakfast, which certainly did not reflect the standard of service we expect. Your feedback is very important to us, and we have contacted our housekeeping and food and beverage teams to conduct a thorough assessment and make improvements to prevent such incidents from happening again in the future. We greatly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Sincerely, Khas Gresik Hotel
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m***m
icon-Leisure
Leisure
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8.8
/10
Reviewed 5 week(s) ago
The location is quite strategic, making it easy to get around. The staff are friendly, but it's a shame the room isn't soundproof, so when someone in the next room turns on the TV so loud, it can be heard in their room, where they watch TV all day. Still, I highly recommend it; I might stay here again 😀
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Thank you for choosing Hotel Cas Gresig for your stay from March 27-29, 2026. We are delighted to hear that our excellent location and friendly service from our team made your stay enjoyable. We apologize for any inconvenience caused by noise from neighboring rooms. This is important to us, and we will follow up on this to ensure the comfort of all our guests is even better in the future. Thank you for your feedback. We hope to welcome you back again for an even better stay. Sincerely, Hotel Cas Gresig
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Septian R. A.
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Leisure
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9.7
/10
Reviewed 7 week(s) ago
The room is comfortable, check in is easy, the price is affordable
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Accommodation's Reply
01 Apr 2026
Dear Mr. Septian, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted that you were impressed with our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel.
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w***u
icon-Transit
Transit
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8.4
/10
Reviewed 7 week(s) ago
Strategic location. Fast check-in/out. The bathroom exhaust fan wasn't working, so it smelled bad. The shower handle was broken, but it was quickly fixed. The staff was friendly.
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Accommodation's Reply
11 Apr 2026
Dear Mr./Ms. w*u, Thank you for choosing Khas Gresik Hotel for your stay on March 19-20, 2026. We are delighted to hear that our excellent location, prompt check-in/check-out process, and staff service created a positive impression throughout your stay. We apologize for the inconvenience related to the malfunctioning bathroom ventilation fan and the condition of the shower head. Thank you for your understanding, and we are pleased that our team was able to assist with the repairs immediately. We will take this feedback into consideration to further improve the quality of our facilities in the future. We look forward to welcoming you back for an even more comfortable stay. Sincerely, Khas Gresik Hotel
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Q***l
icon-Leisure
Leisure
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9.1
/10
Reviewed 7 week(s) ago
Check-in was at 11:00 PM and the process was quick. The room was a little dusty (probably due to infrequent use), but overall it was clean, and the shower was warm.
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Accommodation's Reply
01 Apr 2026
Dear Mr./Ms. Q*l, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted to know that our service and comfort were memorable for you. Providing the best service and maintaining guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience on your next visit. Sincerely, Kas Gresig Hotel
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Z***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Very friendly and very privacy conscious, recommended for future stays if you stop by Gresik
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Accommodation's Reply
01 Apr 2026
Dear Mr. Z*n, Sincerely, Khas Gresik Hotel. Thank you for taking the time to share your stay experience with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Khas Gresik Hotel
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Nurhuda A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Good enough as a transit hotel to Bawean
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Accommodation's Reply
01 Apr 2026
Dear Ms. Nurhuda, From Kas Gresig Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel
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N***R
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
The front desk staff at check-in were unfriendly, lacking smiles, and when they entered and exited the hotel, they felt like the center of attention, making it a bit uncomfortable. However, the front desk staff at check-out were very friendly, pleasant to listen to, and very pleasant. Best of luck, sir.
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Accommodation's Reply
19 Mar 2026
Dear Mr./Ms. N*R,* Thank you for choosing Hotel Kas Gresig as your accommodation and thank you for taking the time to write a review. We apologize for the unpleasant experience during the check-in process, especially regarding the unfriendly nature of the reception staff which did not meet expectations and caused you discomfort. This is important to us, and we will use this information to improve the quality of our service, particularly in creating a friendly and professional impression for all guests. On the other hand, we greatly appreciate your positive feedback regarding the service of the staff during the check-out process. We will pass on this compliment to the relevant staff member as an incentive to provide the best possible service. Your feedback is very important to us in developing and providing a better guest experience in the future. We hope to welcome you back on your next stay. Sincerely, Hotel Kas Gresig
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DR WALITO
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
The pillowcase smelled musty, so the phone immediately replaced it. 309
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Accommodation's Reply
04 Mar 2026
Dear Mr. Valito, From Cas Gresic Hotel, Thank you for choosing our hotel, a three-star hotel with the best location in Gresic. We highly recommend it as your home away from home during your stay in Gresic. We greatly appreciate your valuable feedback, and our staff will focus even more on guest satisfaction. We assure you that incidents such as the uncomfortable pillowcase will not happen again. Thank you for sharing your experience with us. We apologize for the inconvenience and hope to welcome you back in the near future with even better service at our hotel. Sincerely, The Management
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S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The hotel is very comfortable, the staff are friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. S*i, Sincerely, Khas Gresik Hotel would like to thank you for staying with us from February 10th, 2026 to February 12th, 2026, and for taking the time to write a review. We are delighted that you were comfortable during your stay and appreciated the friendliness and assistance of our staff. Your feedback is very important to us, and we strive to provide even better service on your next stay. We sincerely hope to welcome you back to Khas Gresik Hotel again. Sincerely, The Management
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Y***u
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Thank you for being one of the hotels with an Islamic feel without emphasizing the sharia name. Thank you for providing prayer mats, prayer robes, and Qurans.
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1 people find it helpful
Accommodation's Reply
04 Mar 2026
Dear Mr./Ms./Mrs./Ms./... Sincerely, Kas Gresik Hotel would like to thank you for staying with us on February 12th-13th, 2026, and for taking the time to write a review. We are delighted to hear that you enjoyed our Muslim-friendly atmosphere, as well as the prayer mats, mukinah, and Quran that we provide. Your feedback and appreciation mean a great deal to us, and we strive to provide you with the best service on your next visit. We hope to welcome you back to Kas Gresik Hotel again. Sincerely, The Management
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a***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Good enough for transit to Bawean
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. a*f, Sincerely, Kas Gresic Hotel. Thank you for staying at our hotel and taking the time to share your review. We are delighted to hear that you were very satisfied with your trip to Bavian. Your feedback is very important to us, and we strive to provide even better service on your next stay. We sincerely hope to welcome you back to Kas Gresic Hotel again. Sincerely, The Management
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Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Quite entertained by the sound of moans from room 521
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Accommodation's Reply
04 Mar 2026
Dear Mr./Mr. G*t, Sincerely, Kas Gresig Hotel. Thank you for choosing our hotel as your accommodation and for taking the time to write a review. We greatly appreciate your feedback regarding the noise from other rooms, and our staff will focus more on ensuring that such situations do not occur again. Thank you for sharing your experience. We apologize for any inconvenience and we hope to welcome you back again with even better service. Sincerely, The Management
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Z***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Friendly staff, will come back to this hotel again
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. Z*h, Sincerely, Kas Gresig Hotel. Thank you for staying at our hotel and taking the time to share your review. We are delighted to hear that you were satisfied with the friendliness of our staff and plan to stay with us again. Your feedback is very important to us, and we strive to continue providing the best service. We hope to welcome you back to Kas Gresig Hotel. Sincerely, The Management
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I GEDE P. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The hotel is very strategic and close to the city center and Gresik square, only the parking is a bit narrow but the valet service is ready 24 hours.
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Accommodation's Reply
04 Mar 2026
Dear Guest, From all the staff at Kasgresik Hotel, we would like to extend our warmest greetings. Thank you for staying with us and sharing your valuable feedback. We are delighted to hear that you were pleased with our convenient location and 24-hour parking service. We will take your feedback regarding the parking facility very seriously, as we want to ensure your stay is comfortable. We will do our best to provide you with better service based on your valuable feedback. We look forward to welcoming you back soon. Thank you for your continued support. Hotel Management Team
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