I***a

8.5

/10

Reviewed 3 day(s) ago

The room was spacious, comfortable, and clean. It also had two bathrooms with views of Pontianak city. However, there was an unpleasant septic tank-like odor emanating from the bathroom.

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F***A

Transit

8.5

/10

Reviewed 3 day(s) ago

Okay, pretty good… The AC isn't cold enough. Hopefully it will be cooler in the future.

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D***i

10.0

/10

Reviewed 4 day(s) ago

The hotel is nice, clean, and great for a family staycation.

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Alfian

Leisure

8.5

/10

Reviewed 6 day(s) ago

It's really good 😍 and fun

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M***i

Leisure

9.1

/10

Reviewed 1 week(s) ago

Good, only missing is the wall clock.

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R***a

10.0

/10

Reviewed 2 week(s) ago

All the hotel staff were very friendly and very helpful.

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K***a

Staycation

10.0

/10

Reviewed 2 week(s) ago

Affordable price, clean and tidy rooms, highly recommended. I'll stay here again next time.

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rah f.

8.8

/10

Reviewed 3 week(s) ago

The staff was very friendly. A small suggestion: the signal inside was a bit weak, so we used Wi-Fi, but it was a bit slow. Hopefully, it will improve in the future. Overall, it's been great.

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B***s

Business

10.0

/10

Reviewed 4 week(s) ago

Strategic location and close to the city center.

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R***i

6.6

/10

Reviewed 4 week(s) ago

The room AC is not cold, my child is hot.

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N***a

8.4

/10

Reviewed 5 week(s) ago

It's so delicious, it's a shame about the food, the chili sauce comes in sachets. It's delicious, though.

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A***i

Business

8.1

/10

Reviewed 5 week(s) ago

The AC in the room was not cold enough, the location was very close to the government office I was going to.

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Ahmad

5.0

/10

Reviewed 6 week(s) ago

We were asked to pay again to upgrade the room, but the room still smelled of a septic tank, making it unhealthy to sleep in.

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Accommodation's Reply

22 Jul 2026

Dear Valued Guest, From Maestro Hotel, We apologize for any inconvenience you may have experienced. First, thank you for taking the time to share your feedback with us. We sincerely apologize for any negative experience you had at our hotel. Please rest assured that our team is working to resolve the issues. We hope your next visit to Maestro Hotel will be pleasant, and we look forward to welcoming you back again. Sincerely, Maestro Hotel

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Verified Traveler

6.6

/10

Reviewed 6 week(s) ago

First room upon check-in: the sheets were dirty, the used sheets hadn't been replaced, and there were semen stains. The phone was dead and couldn't be used. The chair and bag holder were dirty. The promised room view wasn't there, just the roof of another building. There was no soap for washing hands. It wasn't clear which shampoo and body wash were present. (The photo of the bed was taken while I was about to take a nap.)

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1 people find it helpful

Accommodation's Reply

22 Jul 2026

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E***a

9.7

/10

Reviewed 6 week(s) ago

The hotel staff is very friendly and makes it easy to store your luggage.

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Accommodation's Reply

22 Jul 2026

Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at Hotel Maestro. We will continue to strive to provide the best service to all our guests. Thank you for your visit, and we hope to welcome you back in the future. Sincerely, Hotel Maestro

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R***i

8.4

/10

Reviewed 6 week(s) ago

Mineral water is not provided and the room air conditioning is not cold enough.

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Accommodation's Reply

22 Jul 2026

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Ferunika

10.0

/10

Reviewed 7 week(s) ago

The hotel staff is very friendly, thank you.

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Accommodation's Reply

22 Jul 2026

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S***h

10.0

/10

Reviewed 7 week(s) ago

The swimming pool is very neat, the staff are friendly.

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1 people find it helpful

Accommodation's Reply

22 Jul 2026

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a***a

Business

10.0

/10

Reviewed 8 week(s) ago

Everyone was very pleasant and comfortable. Together with the guests, we plan to return again another time.

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Accommodation's Reply

22 Jul 2026

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selvia

Leisure

5.8

/10

Reviewed 8 week(s) ago

One elevator was broken. The other one wouldn't work even after pressing the buttons. It took a long time before it worked. I'd informed the receptionist and they just told me to wait and press the buttons. There were no stairs to access the guest rooms.

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2 people find it helpful

Accommodation's Reply

22 Jul 2026

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Maestro Hotel Pontianak

Overall Ratings & Reviews Maestro Hotel Pontianak

8.5

8.5

8.3

8.6

8.4

Traveler Reviews Maestro Hotel Pontianak