Stayed at JW Marriott Jakarta and it really hits that balance between luxury and comfort. I was happy with the stay, the room was spacious and cozy. The breakfast was good, and all the staff were genuinely friendly and welcoming throughout.

It was very pleasant to stay here and recommended for families too.

Thank you, overall it's great and perfect, but I think the breakfast menu and service at some food stalls need some improvement.

Friendly staff. Smooth check-in/out process. The hotel and room are very neat. We had to wait some time for the food and snacks to be refilled in the Executive Lounge.

Always love staying at the JW Marriott

Loved everything about it. Breakfast to dinner, everything was included with no extra charge.

Really good. Friendly receptionist. Clean room. Great location. Overall, my stay with family was really good.

Yesterday's stay was great. The bedroom should be freshened up to prevent it from feeling musty, especially around the bed. Thank you.

Best service, comfortable stay at JW Marriott Jakarta

The reception staff were not very friendly and the check-in time was long, it took until 5 pm to be ready.

Nice place for staycation, however the breakfast selection and taste need to be upgraded

stayed during the holiday seasons, so it's quite crowded.. but i think it's still worth the price..

Hotel parking is very impractical, all guests are assumed to take a taxi

Saturday's stay here was very comfortable, but less pleasant at check-in time. I was faced with a bespectacled female front office who was cutting her nails, casually cutting her nails and serving check-in. It's a shame that the hospitality of a 5-star hotel is not pleasant to look at. During afternoon tea and dinner on the 29th floor, there was also a waitress who called me "Miss". I was surprised that this was the first time a 5-star hotel was called that, it sounded impolite, like I was at a food stall. Even though I tried other 5-star hotels, the only time I was called that was at the JW Marriott Jakarta. Was it because I was the only Indonesian who ate there? Luckily, the food at breakfast was delicious and had a lot of variety, the staff at Sailendra were friendly and didn't forget to say good morning "Ma'am" when I entered. Check-out was also very fast and pleasant, assisted by Dessy, I already told you that check-in was less than pleasant. I hope the service gets better, don't judge guests based on their appearance.

Very good views and lots of promos

Hotel JW Marriott Jakarta is always perfect.

Hotel JW Marriott Jakarta is always perfect.

JW Marriott is always perfect, from service and everything.

The hotel staff is very friendly, the rooms are very comfortable, the breakfast is delicious.

Good stay, nice hotel, good location, and services