The hotel staff is very friendly, the food is delicious, and the view is also beautiful.

Cool, the hotel is very nice and the food is delicious.

My sister and I ordered room service aglio olio, and then we had diarrhea. At 3 a.m., we had to order medicine from GoMart. When I called downstairs to ask for help delivering it to the room, they said they couldn't send it from outside. It was a really strange regulation because this was about medicine, not snacks or anything :) But I couldn't argue anymore because I was so weak in the bathroom. Luckily, my sister was able to get the medicine from security.

Very good and all our activities are ensured to be carried out well or not, always validated by the hotel team.

Friendly and pleasant service. Check-in was ok.

The staff has always been very exceptional here. The only place I stay when I visit Medan. The area is right in the city center and located just in front of a famous mall.

Love your team, front office, housekeeping. The waiter/bartender at the lounge, love their service. Their kindness is genuine.

Great, all rooms are spacious, comfortable, and the staff are friendly.

Very friendly hotel staff & will come back here again 🥰

All good. Reception under the name Shinta, very helpful 😍

Always my go-to place to stay in Medan!

Disappointed with the staff. I never want to go there again. Instead of leaving happy, I'm stressed. I called twice to ask about the smart TV settings, but no one came. When I left, I was told to pay a fine for smoking, even though no one explained it was non-smoking from the moment I entered. Honestly, I'm very disappointed. One visit is enough.

The hotel staff are friendly, the hotel is clean, the coffee is great, and the breakfast is delicious.

It's pretty good, but the hotel is quite old so it needs updating.

I was a bit disappointed with the FO service; the checkout process took quite a long time. I was hoping to arrive straight away and rest after a long journey. I thought the room and floor were newly renovated, comfortable, and modern. Unfortunately, the pillow I received in the room smelled quite musty. I thought the sheets hadn't been changed, but it turned out the pillow smelled. Luckily, the cappuccino I requested at the hotel restaurant for breakfast was enough to make up for my disappointment. Thank you to Mr. Hasbillah (or who I forgot), I was happy to suddenly be made cute latte art. There are jacuzzi facilities too. Thank you.

Best hotel to stay in the heart of Medan.

Good recommendation, I recommend it.

A truly enjoyable staycation with the family at the JW Marriott Medan. There are kids' activities, a variety of restaurants, and a children's pool.

The receptionist was very friendly and kind, it's close to the mall and offers CFD on Sundays. I recommend room 2733. All the views are the best.

Comfort, clean, and location were great.