Dear Valued Guest, Thank you very much for your kind review! We’re delighted to hear that you found our staff friendly and that you enjoyed our fast and smooth check-in and check-out process. Your positive feedback means a lot to our team and motivates us to continue providing excellent service to all our guests. We look forward to welcoming you back to GM Grand Moments for another pleasant stay! Warm regards, (chitra) GM Grand Moments Team

Dear Valued Guest, Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused during your stay. Please kindly note that our room cleaning service is available upon request. Guests may contact our reception team at any time to arrange housekeeping service during their stay. We regret that this information may not have been clear to you, and we apologize for the misunderstanding. We truly appreciate your feedback and will work on communicating our housekeeping policy more clearly to our guests. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Warm regards, (chitra) GM Grand Moments Team

Dear Guest, Thank you so much for your continued support! We’re truly happy to hear that you choose to stay with us whenever you visit Bukit Bintang. Your loyalty means a lot to our team, and we look forward to welcoming you back on your next visit! Warm regards, (chitra) GM Grand Moments Hotel

Dear Hary, Thank you so much for your wonderful review and recommendation! ⭐⭐⭐ We’re delighted to hear that you enjoyed our strategic location, with Sunway Pyramid Mall, restaurants, cafés, 7-Eleven, and the BRT station all within walking distance. We’re also glad that you found the hotel clean and suitable for a budget-friendly stay. We truly appreciate your understanding regarding the room size and the value we aim to provide. Your kind support means a lot to us, and we hope to welcome you back again on your next visit! 😊 Warm regards, (chitra) GM Grand Moments Hotel

Dear Ridho, Thank you for your kind feedback! We’re glad to know you found the accommodation effective and good. We appreciate your support and look forward to welcoming you again soon. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Daden Tan Junhan, Thank you for your kind review! We’re glad you enjoyed our convenient location with easy access to the mall and many food options nearby. We look forward to welcoming you again soon. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Guest, Thank you for your kind feedback. We’re glad to hear that you found everything good and that the room, pillows, and towels were clean. We appreciate your suggestion regarding wheelchair accessibility. Kindly note that we do provide a wheelchair; however, it was unfortunately under repair at the time of your stay. We apologize for any inconvenience caused and are working to ensure it is available again as soon as possible. Thank you for your valuable feedback, and we hope to welcome you again in the future. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Chan, Thank you for your kind review! We’re delighted to hear that you had a good stay and enjoyed our convenient location right in front of the mall. We’re also glad that you found the room cozy and comfortable. Your feedback means a lot to us, and we look forward to welcoming you again soon. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear safira R, Thank you for your kind review! We’re glad to hear you enjoyed our clean rooms and convenient location near Sunway Lagoon, the mall, and nearby restaurants, including the 7-Eleven beside the hotel. We truly appreciate your support and look forward to welcoming you again soon. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Esterlina Ulimai Sihombing, Thank you for your lovely review! We truly appreciate your kind words about our staff being very helpful and friendly (sangat ramah). This means a lot to our team, as we always strive to provide warm and attentive service to every guest. We’re glad you had a pleasant stay and hope to welcome you back again soon at GM Grand Moments Hotel. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Eric Eliezer, Thank you for your kind words! We’re delighted to hear that you found our staff friendly and our service very good. We truly appreciate your support and look forward to welcoming you again soon. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Patricia, Thank you so much for your wonderful review! We’re delighted to hear that you consider us a hidden gem in Sunway City and that you enjoyed the food and ambiance. Your kind words truly motivate our team to continue delivering a pleasant and memorable experience for all our guests at GM Grand Moments Hotel. We hope to welcome you back again whenever you visit Sunway City. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Valued Guest, Thank you for your kind feedback. We’re glad to hear that you found everything nice and comfortable, and that you enjoyed our convenient location close to the mall and the many food options around the hotel. Regarding the tax mentioned, we sincerely apologize for any misunderstanding. For non-Malaysian guests, the Tourism Tax is RM 10 per room per night, as set by the Malaysian government. In addition, the Selangor Sustainability Tax is RM 5 per room per night, which is imposed by the state government. The total of RM 15 per night is the combination of these two separate government-imposed taxes. These charges are not determined by the hotel but are mandatory as per regulations. We truly appreciate your understanding and hope to welcome you again for another pleasant stay. Warm regards, (chitra) GM Grand Moments Hotel Team

Dear Hary, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our hotel good value for money, with clean rooms, comfortable interiors for a 2-star class, and a very strategic location close to Sunway Mall — all of which are highlights we strive to deliver. We also appreciate your honest comments about the noise from the AC compressor and your expectations regarding breakfast. Your feedback has been shared with our team for review and improvement so we can continue enhancing the guest experience. Thank you again for your recommendation, and we hope to welcome you back for an even better stay in the future. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Valued Guest, Thank you so much for your encouraging words! 😊 We’re very happy to know that everything was good during your stay. Your support motivates our team to continue providing the best service and experience for all our guests. We truly appreciate it and look forward to welcoming you back again soon. Warm regards, (chitra) GM Grand Moments Hotel Team

Dear Valued Guest, Thank you so much for your kind review 😊 We’re happy to hear that you enjoyed our friendly staff service, strategic location, and the convenience of having shopping centers, hospitals, and plenty of affordable food options nearby. It’s great to know you found the surrounding atmosphere comfortable as well. Your feedback truly motivates our team to keep delivering the best service possible. We hope to welcome you back again very soon! Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear AZIZIL ARRAF, Thank you for your kind review! We’re happy to hear you enjoyed our clean room and experienced friendly, helpful service during check-in. We truly appreciate your support and look forward to welcoming you again soon. Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear Guest, Thank you for your kind review! We’re happy to know you enjoyed our value-for-money stay, budget-friendly rooms, great location near Sunway Pyramid, and that the breakfast met your expectations as well. Your support means a lot to us. We look forward to welcoming you again soon! Warm regards, Guest Relation Team [MD FARUK HOSSAIN] GM Grand Moments Hotel

Dear halim winarno, Thank you for your kind review! We’re happy to know you found the place clean and enjoyed the many dining options nearby. We appreciate your support and hope to welcome you again soon. Warm regards, Guest Relation Team [Md Faruk Hossain] GM Grand Moments Hotel