The hotel staff is very friendly, the rooms are very neat and clean, and the parking is quite spacious. The location is very strategic, close to supermarkets and culinary spots. Highly recommended.
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R***y
Business
10.0
/10
Reviewed 4 week(s) ago
I've stayed here many times. It's great, neat, and clean. A 5-star stay here is a must.
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1 people find it helpful
Accommodation's Reply
16 Feb 2026
Dear Guests, Thank you for your five-star rating and your trust in Max One Dharma Husada Hotel Surabaya. We are delighted that you enjoyed your stay with us. We sincerely hope to welcome you again. Sincerely, Max One Dharma Husada Hotel Surabaya
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M***d
Business
8.5
/10
Reviewed 4 week(s) ago
The staff was friendly, the bedroom was clean, and the breakfast was good.
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Accommodation's Reply
16 Feb 2026
Hello,
Thank you for your positive review and for staying with us at MaxOne Hotel Dharmahusada
Surabaya.
We’re happy to know you enjoyed your stay. Your feedback is valuable and helps us continue
improving our services.
We hope to welcome you again in the future.
M***a
Business
9.4
/10
Reviewed 5 week(s) ago
Pleasant stay and location strategic to many local foods
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Accommodation's Reply
16 Feb 2026
Hello,
Thank you for your positive review and for staying with us at MaxOne Hotel Dharmahusada
Surabaya.
We’re happy to know you enjoyed your stay. Your feedback is valuable and helps us continue
improving our services.
We hope to welcome you again in the future.
M***a
Business
9.4
/10
Reviewed 5 week(s) ago
Pleasant stay and easy to find local food nearby
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Accommodation's Reply
16 Feb 2026
Hello,
Thank you for your positive review and for staying with us at MaxOne Hotel Dharmahusada
Surabaya.
We’re happy to know you enjoyed your stay. Your feedback is valuable and helps us continue
improving our services.
We hope to welcome you again in the future.
N***s
8.5
/10
Reviewed 7 week(s) ago
The location is great in the city center. The hotel is very unique. The room numbers are on the floor. 😂 I was a bit confused when trying to find the room number.
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Accommodation's Reply
16 Feb 2026
Dear Mr./Ms./Mr./Mrs./..., Thank you for your positive review. Your feedback is very important to us in order to further improve our services. We hope to see you again next time. Sincerely, Max One Hotel Surabaya.
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H***a
Leisure
8.8
/10
Reviewed 7 week(s) ago
The room is ideal for our family with 4 beds. It's close to the new Gubeng station, but the breakfast menu is not very varied. Hopefully, in the future, the breakfast service can be maximized.
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Accommodation's Reply
16 Feb 2026
Dear Mr./Ms./Mr./Mrs./..., Thank you for your positive review. Your feedback is very important to us in order to further improve our services. We hope to see you again next time. Sincerely, Max One Hotel Surabaya.
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E***y
8.2
/10
Reviewed 10 week(s) ago
The room's AC wasn't cold enough, the check-in time was long, the food wasn't varied enough and the taste was lacking.
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1 people find it helpful
Accommodation's Reply
16 Feb 2026
Dear Mr./Ms./Mr./Mrs./..., Thank you for your review. Your feedback is very important to us in continuously improving our services. We hope to see you again next time. Sincerely, Max One Hotel Surabaya.
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Muhammad a. h.
10.0
/10
Reviewed 10 week(s) ago
Strategic location, affordable price. Comfort
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1 people find it helpful
e***o
Business
8.0
/10
Reviewed 11 week(s) ago
Friendly staff, clean area, good breakfast
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P***a
Business
8.5
/10
Reviewed 11 week(s) ago
Okay, that's fine. Late check-in is possible, but you have to give notice in the morning and it will cost you an additional 200K.
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Verified Traveler
Leisure
6.2
/10
Reviewed 12 week(s) ago
when I came to the receptionist for check in, their card machine is not working. Was waiting ~20 mins on a late night. No solutions provided, not even given any other access card.
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i***a
9.7
/10
Reviewed 18 week(s) ago
Hotel staff are friendly, security guards are also very helpful, thank you for the service
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o***n
10.0
/10
Reviewed 19 week(s) ago
Comfortable place
Very comfortable, absolutely awesome
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e***a
8.5
/10
Reviewed 19 week(s) ago
Overall it's enough, it's just that the food is not very varied and the menu is limited.
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w***n
10.0
/10
Reviewed 19 week(s) ago
the service is great, the workers are friendly
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1 people find it helpful
Verified Traveler
10.0
/10
Reviewed 20 week(s) ago
Good service and close to the UNAIR campus area
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A***a
Staycation
9.4
/10
Reviewed 20 week(s) ago
Good facilities and helpful staff
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R***o
8.5
/10
Reviewed 21 week(s) ago
the reading light is not bright enough for the table..
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Verified Traveler
Business
10.0
/10
Reviewed 21 week(s) ago
Max One Hotel has always been my favorite hotel when visiting Surabaya.