Hi Steffi, Greetings from lyf Bugis Singapore!--Thanks for taking the time to give us your feedback on your recent stay, and for letting us know you enjoyed the stay with us!--We do believe that in lyf, joy is in all of the little things and thus, have purposefully designed spaces that are not only functional, but sparks joy!-- We are truly sorry to hear about the challenges you faced during check‑in, but we’re delighted that Ness was able to assist and turn the situation around for you. Your kind words about his excellent work ethic, initiative, and hospitality mean a great deal to us, and we agree that he is a valuable asset to our team. Our lyf Guards strive to impress and are always here to ensure that your stay with us is comfortable, we are delighted they made an impression, and we would like to thank you for making them feel valued!---Our doors are always open, and we look forward to welcoming you back here for your next adventure.--In the meantime, stay safe and lyf-ly!--Cheers, lyf Guard Team