Ashley Wahid Hasyim Jakarta

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Overall Ratings & Reviews Ashley Wahid Hasyim Jakarta

Traveloka (10,523)
Other sources (254)
8.7
Very Good
From 10,523 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.5

Location

9.0

Service and Facilites

8.7

People often mention about Ashley Wahid Hasyim Jakarta
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Distance to City Center (219)
Staff Friendliness (209)
Bedroom (209)
Ambiance (205)
Taste (190)
Bathroom (187)
Hotel Area (186)
Accessibility (184)
Surroundings (181)
Check-in/out Time (156)
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Traveler Reviews Ashley Wahid Hasyim Jakarta

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20
40
Customer reviews
H***z
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 hour(s) ago
The service was very satisfying. Initially, I was confused about how to book a room using the app, but then Mr. Hafid helped me through the booking process and check-in. The room was comfortable and clean, with complete amenities, especially the free laundry room for guests staying at Ashley. It's also perfect for long-term guests who don't have to worry about dirty clothes. The location is also very strategic.
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mamay k.
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8.8
/10
Reviewed 1 week(s) ago
Keep up the good work, nice stay here, good experiences. Recommended for solo/group/family stay, near city center. Accessible to everywhere.
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Accommodation's Reply
27 Jan 2026
Dear Mr/s. Mamay K, Warm greetings from Ashley Wahid Hasyim Jakarta. Thank you very much for taking the time to share your kind review. We truly appreciate your positive feedback regarding your stay, our location, and overall experience. Your recommendation means a lot to us and motivates our team to continue delivering the best service for all our guests, whether traveling solo, with family, or in a group. We look forward to welcoming you back for another pleasant stay in the future. Sincerely, Raynatha Ticoalu Hotel Manager
A***g
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The hotel is okay. I needed it suddenly because I don't have a boarding house yet but I can't sleep at home.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that Ashley Jakarta Wahid Hasyim could accommodate your last-minute stay and provide you with a comfortable place when you needed it. We truly appreciate your trust in choosing our hotel and hope to have the opportunity to welcome you back again in the future. Sincerely, Raynatha Ticoalu Hotel Manager
P***i
icon-Leisure
Leisure
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8.6
/10
Reviewed 1 week(s) ago
The staff is very friendly and kind, the breakfast is delicious and the kitchen is also very friendly, only the staff is a bit impolite when taking plates without asking permission first and the room is a bit dusty, the telephone cable is dead, the speaker is also broken, the TV is also dirty. I was given a room that was a former twin bed that was converted into a double bed so the charger cable was covered and that made it difficult. Please improve it again
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Accommodation's Reply
27 Jan 2026
Dear Valued Guest, Warm greetings from Ashley Wahid Hasyim Jakarta. Thank you very much for sharing your detailed feedback with us. We truly appreciate your kind words regarding our friendly staff and breakfast experience, especially our kitchen team. Your positive comments mean a great deal to us. At the same time, we sincerely apologize for the inconvenience you experienced during your stay, particularly regarding our staff’s manner during service, the room cleanliness, and the technical issues such as the telephone, speaker, and TV condition. We are also sorry for the discomfort caused by the room setup, especially the former twin bed arrangement that affected accessibility to the charging cable. Please rest assured that your feedback has been shared with the related departments for immediate improvement and corrective action. This input is very valuable for us to enhance our service quality and guest comfort moving forward. Thank you once again for bringing this to our attention. We truly hope to have the opportunity to welcome you back and provide you with a much better experience. Sincerely, Raynatha Ticoalu Hotel Manager
D***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
It was always wonderful to back here for staying or working. Ambience so comfy, calm and the smell as usually good, and quite. The room was so perfect with the rain all day while i’m staying.
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Accommodation's Reply
27 Jan 2026
Dear Valued Guest, Warm greetings from Ashley Wahid Hasyim Jakarta. Thank you very much for your lovely review and for always choosing to stay with us. We are truly delighted to know that you enjoy the comfortable and calm ambience, our signature scent, and the peaceful atmosphere. It is wonderful to hear that your room provided the perfect comfort, especially with the rainy weather throughout your stay. Your kind words mean a lot to our entire team, and we sincerely look forward to welcoming you back again—whether for staying or working. Sincerely, Raynatha Ticoalu Hotel Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We'll be back soon. The security guard at the front was also very helpful, his reflexes were quick when he saw guests arriving with quite a lot of luggage.
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Accommodation's Reply
27 Jan 2026
Dear Valued Guest, Warm greetings from Ashley Wahid Hasyim Jakarta. Thank you very much for your kind review. We are delighted to hear that you plan to return soon—this truly means a lot to us. We also sincerely appreciate your positive comments about our front security team. It is wonderful to know that their attentiveness and quick response in assisting guests with their belongings made a good impression. Your feedback will be shared with the team as encouragement to continue providing helpful and attentive service. We look forward to welcoming you back very soon. Sincerely, Raynatha Ticoalu Hotel Manager
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Mituhu P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Downtown, comfortable service, delicious food.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you very much for your kind review. We are delighted to know that you enjoyed our central location, comfortable service, and delicious food. Your positive feedback truly means a lot to us and motivates our team to continue providing the best experience for our guests. We look forward to welcoming you back to Ashley Jakarta Wahid Hasyim in the near future. Sincerely, Raynatha Ticoalu Hotel Manager
Ashaiti h. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room was clean, the breakfast was delicious, the staff were very friendly, assisted by Ms. Saskia and Mr. Yudha at the reception.
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Accommodation's Reply
20 Jan 2026
Dear Mrs. Ashaiti, Thank you very much for your kind review. We are delighted to know that you found our room clean, enjoyed the breakfast, and experienced friendly and helpful service from our team. Your special mention of Ms. Saskia and Mr. Yudha at the reception is truly appreciated. We will be sure to share your compliments with them, as it will greatly motivate our team to continue delivering excellent service. We look forward to welcoming you back to Ashley Jakarta Wahid Hasyim for another pleasant stay in the future. Sincerely, Raynatha Ticoalu Hotel Manager
Christyn
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
The staff is friendly and the hotel is clean
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Accommodation's Reply
20 Jan 2026
Dear Mrs. Christyn, Thank you for taking the time to share your feedback. We are pleased to know that you found our staff friendly and the hotel clean. Your kind comments are truly appreciated and encourage our team to continue maintaining high standards of service and cleanliness. We look forward to welcoming you back to Ashley Jakarta Wahid Hasyim in the future. Sincerely, Raynatha Ticoalu Hotel Manager
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Mituhu P.
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10.0
/10
Reviewed 2 week(s) ago
Friendly staff, good food, downtown
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that you found our staff friendly and the hotel clean. Your kind comments are truly appreciated and encourage our team to continue maintaining high standards of service and cleanliness. We look forward to welcoming you back to Ashley Jakarta Wahid Hasyim in the future. Sincerely, Raynatha Ticoalu Hotel Manager
M***A
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice and nice place, good.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for your positive review. We are glad to know that you found our hotel nice and enjoyed the overall atmosphere. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Ashley Jakarta Wahid Hasyim in the future. Sincerely, Raynatha Ticoalu Hotel Manager
A***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Upon arriving at the hotel in the morning, I was exhausted from a long journey. I informed Ms. Alifa at reception, and I was pleasantly surprised by her prompt response and eagerness to find a comfortable solution for me. She arranged for me to check in early and even upgraded my room so I could rest immediately. Ms. Alifa coordinated directly with her team to prepare the room, and it took only about 15 minutes for it to be ready. When I entered, I was impressed. Despite my early check-in, the room wasn't rushed or rushed; it was spotlessly clean, tidy, and comfortable, and the towels were fresh and carefully prepared. I extend my sincere thanks to Ms. Alifa and the housekeeping team, especially Mr. Wan, for their professional service and attentiveness. This experience truly made me feel valued and respected. I wholeheartedly recommend this hotel. The warmth and professionalism of the staff, combined with the cleanliness and tidiness of the rooms, reflect a high level of service.
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2 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you very much for sharing your detailed and heartfelt review. We are truly delighted to know that your arrival experience with us was comfortable and that we could assist you after your long journey. We sincerely appreciate your kind words regarding Ms. Alifah at the reception for her prompt response, care, and initiative in arranging an early check-in and room upgrade for your comfort. Your recognition of her coordination with the team, as well as your compliments to our Housekeeping team, especially Mr. Wan mean a great deal to us. We will certainly share your appreciation with them, as it serves as a wonderful motivation for our entire team. It is truly rewarding to hear that the room was prepared to a high standard despite the early check-in, and that you felt valued and well taken care of during your stay. Thank you for your strong recommendation and trust in our hotel. We look forward to welcoming you back to Ashley Jakarta Wahid Hasyim for another memorable and comfortable stay. Sincerely, Raynatha Ticoalu Hotel Manager Ashley Jakarta Wahid Hasyim
m***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
staff are friendly, i got upgrade room nice breakfast comfy room clean
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you very much for your kind review. We are pleased to know that you enjoyed the friendly service from our staff, the room upgrade, our nice breakfast, and the comfort and cleanliness of your room. Your positive feedback is truly appreciated and motivates our team to continue providing the best experience for our guests. We look forward to welcoming you back to Ashley Jakarta Wahid Hasyim in the future. Sincerely, Raynatha Ticoalu Hotel Manager
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Riki S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Recommendation if you go to Jakarta, cheap and very good
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Accommodation's Reply
20 Jan 2026
Dear Mr. Riki, Thank you for your kind recommendation. We are delighted to know that you found our hotel affordable and very good during your stay in Jakarta. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Ashley Jakarta Wahid Hasyim on your next visit. Sincerely, Raynatha Ticoalu Hotel Manager
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the hotel area is fragrant and clean.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found our hotel staff friendly and appreciated the clean and pleasantly scented hotel area. Your kind comments truly motivate our team to maintain high standards of service and cleanliness. We look forward to welcoming you back to Ashley Jakarta Wahid Hasyim in the future. Sincerely, Raynatha Ticoalu Hotel Manager
J***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel is quite nice, in the city center, the rooms are quite comfortable, clean, and the staff are very nice and helpful. Thanks
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your review. We are pleased to know that you found our hotel quite good, conveniently located in the city center, with a comfortable and clean room. We are also delighted to hear that our staff were very kind and helpful during your stay. Your feedback is truly appreciated, and we look forward to welcoming you back to Ashley Jakarta Wahid Hasyim in the future. Sincerely, Raynatha Ticoalu Hotel Manager
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Enjoyable atmosphere and service. Thank you.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to know that you enjoyed the pleasant atmosphere and our service during your stay. We truly appreciate your appreciation and look forward to welcoming you back to Ashley Jakarta Wahid Hasyim in the future. Sincerely, Raynatha Ticoalu Hotel Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the breakfast is varied and delicious, the hotel is strategic and nice.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you very much for your kind review. We are delighted to know that you found our hotel staff very friendly, enjoyed the variety and quality of our breakfast, and appreciated our strategic location and overall hotel condition. Your positive feedback truly means a lot to us, and we look forward to welcoming you back to Ashley Jakarta Wahid Hasyim in the future. Sincerely, Raynatha Ticoalu Hotel Manager
I***y
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
okay but yesterday the bathroom door was shaking but the bed was okay cool
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the bed comfortable and enjoyed your stay overall. At the same time, we sincerely apologize for the inconvenience regarding the bathroom door. Your comment has been shared with our Engineering team for immediate follow-up and improvement. We truly appreciate your input, as it helps us enhance our facilities and guest experience. We hope to have the opportunity to welcome you back to Ashley Jakarta Wahid Hasyim and provide you with an even better stay in the future. Sincerely, Raynatha Ticoalu Hotel Manager
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Julianor
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I never expected to stay here so comfortably. The rooms are clean, the service is great, and the Wi-Fi is also smooth. Special thanks to Alifa, Mano, and Wawan for their excellent service.
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Accommodation's Reply
20 Jan 2026
Dear Mr/s. Julianor, Thank you very much for your wonderful review. We are truly delighted to know that your stay with us exceeded your expectations and that you found the room very comfortable, clean, and supported by good service and a smooth Wi-Fi connection. Your special thanks to Ms. Alifa, Mr. Mano, and Mr. Wawan are greatly appreciated. We will be sure to share your kind words with them, as it will certainly motivate our team to continue providing excellent service. We look forward to welcoming you back to Ashley Jakarta Wahid Hasyim for another enjoyable stay in the future. Sincerely, Raynatha Ticoalu Hotel Manager
Number of reviews per page
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