Overall Ratings & Reviews Vasa Hotel Surabaya

I'm already a regular at Vasa 👍. I stayed here for 3 nights yesterday. Overall, it was good. The room was clean. The staff was friendly. The king-size bed needs updating; it's uneven. It's not very comfortable. Breakfast for a 6-year-old child should be free. Yesterday, I was charged 195,000 Rupiah for a small portion of fried rice for a child 😅

This is the second time we stay with family.

For a 5-stars, well let me review a bit of my experience. First impression, I was mad. I mean it was clearly written check in hour at 14.00 but they couldn't had the room ready until 15.00. Never happened to me in another 5-Stars in peak season. The receptionist not communicating well and seems she can not handle complaints (the manager just sitting beside her not care). The room. The room is pretty, spacious, with Harmann Kardon as alarm clock and BT speakers, looks fun until I turning on TV just to see an outdated TV, not Smart TV. So yes, your staycation entertainment option in the room is limited. Facility and experience? It was great actually, lots of fun things to do for kids. Breakfast? Amazing. Lots of options, but the pastry needs a bit of evaluation. (Idk if a dense cake and plain is 'a bit'). I guess that is all. 👌

The staff is very helpful. There was an item left behind, they helped find it and sent it via package.

Some of the staff are not friendly, hopefully this will improve in the future.

The room is very special compared to the price paid. The location is very strategic. The food is also varied.

good choice, good stay, nyaman

The location is strategic and the hotel lobby is quite large.

Good and nice hotel with good location, only parking problem.

My room was upgraded to a larger and cleaner room, and the play facilities were also good.

Comfortable, clean hotel, always subscribe here when there is an event in Surabaya, good price, great service

The hotel staff is friendly, the hotel is cool.

Great service and experience. Worth to stay with family.

For me who has allergies, the hotel room is very clean friendly staff, disciplined, very good service, also got compensation for the facilities that I should have gotten, our hotel room was upgraded and we got a luxurious dinner, Thank you very much :D

Good. Just far from the center of Surabaya.

Great Vasa Hotel, next time I will stay here again

Overall is good enough. The room is clean, the bed is extremely comfortable, the staff is nice and the service is great. My experience while staying at the hotel was during Ramadan. I took the Iftar package and all I can say the food at 209 Dining is delicious.

All the best choice, very satisfied place, all around area, comfortable, best service all staff.

Alhamdulillah... this time my working visit to Surabaya, I chose Vasa Hotel and got an apartment type room upgrade... thank you Traveloka... it's getting more and more enjoyable.

Simple Check In and very Simple on Process. Definitely will be Back for Chamas Brazilian Restaurant at Vasa Hotel.