g***a

9.4

/10

Reviewed 1 day(s) ago

As always, the food is varied and delicious. Yesterday, I happened to get a room on the 10th floor. The bathroom blower needs repair because it's really loud and quite annoying. The shower jet in the closet also needs replacing. Otherwise, the service is good. The security guard and receptionist are quick. Oh yeah, there's now a mini playground for children in the hotel lobby, perfect for those with children while waiting in line for check-in/out.

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C***n

Business

10.0

/10

Reviewed 1 week(s) ago

The staff is friendly and when asked for help, they are immediately responded to politely.

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Accommodation's Reply

14 Jun 2026

Dear Valued Guest, Have a wonderful day! Warm regards from Hotel 88 Kedungsari. Thank you for your kind review on our website. We are delighted that you had a pleasant experience at Hotel 88 Kedungsari and hope that we can continue to maintain and improve the quality of our services. Thank you for choosing Hotel 88 Kedungsari as your accommodation. We look forward to welcoming you back again. Sincerely, The Management Team, Hotel 88 Kedungsari - Surabaya

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Verified Traveler

10.0

/10

Reviewed 1 week(s) ago

The hotel is clean, the food is delicious.

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14 Jun 2026

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Lisa V.

Leisure

9.7

/10

Reviewed 2 week(s) ago

The AC may need more attention and maintenance, as the room doesn't feel cool at 16°C. This area needs attention, but otherwise everything is perfect.

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Accommodation's Reply

14 Jun 2026

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Xafi C.

5.8

/10

Reviewed 2 week(s) ago

There's no hot water. The security and service staff are all unfriendly. It's awful.

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Accommodation's Reply

14 Jun 2026

Dear Mr. Xafi C., Thank you for taking the time to provide us with your review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the malfunction of the hot water system. During your stay, the hot water system was undergoing repairs and maintenance to improve the quality of our service. We also apologize that the service you received did not meet your expectations. We have forwarded this feedback to the relevant team for evaluation so that we can provide better service in the future. Thank you for your understanding. We sincerely hope to welcome you back again and provide you with a more comfortable stay. Sincerely, The Management Team, 88 Kedungsari Hotel, Surabaya

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D***a

Staycation

8.3

/10

Reviewed 3 week(s) ago

I moved rooms three times in two days. The first time the AC wasn't cold enough, I moved to another room, and the next day I moved again.

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14 Jun 2026

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M***a

Medical

9.1

/10

Reviewed 4 week(s) ago

The check-in process was pleasant. I booked two rooms for my parents and me, and the receptionist, Mr. Deny, was able to find rooms on the same floor and adjacent to each other. I've stayed at Hotel 88 several times, and the staff's hospitality is truly commendable.

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14 Jun 2026

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h***h

Leisure

8.5

/10

Reviewed 4 week(s) ago

Comfortable rooms, clean bathrooms, varied and delicious food.

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Accommodation's Reply

14 Jun 2026

Dear Valued Guest, Have a wonderful day! Warm regards from Hotel 88 Kedungsari. Thank you for taking the time to write a review on our website. We are delighted to receive positive feedback regarding Hotel 88 Kedungsari's services, and we hope to maintain and further improve the quality of our services. Thank you for choosing Hotel 88 Kedungsari as your accommodation. We look forward to welcoming you back again. Sincerely, The Management Team, Hotel 88 Kedungsari - Surabaya

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A***a

Staycation

9.4

/10

Reviewed 5 week(s) ago

9/10 because there's no drinking water. Never mind bottled drinks, there aren't even any dispensers outside.

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Accommodation's Reply

14 Jun 2026

Dear Customer, Hello! Have a wonderful day! This is a warm greeting from 88 Kedungsari Hotel. We sincerely thank you for leaving such a valuable review on our hotel website. We are very pleased to receive such positive feedback regarding 88 Kedungsari Hotel's service, and we will continue to strive to provide even better service in the future. Thank you for choosing our hotel, and we look forward to your return. Thank you. Sincerely, the Management of 88 Kedungsari Hotel - Surabaya.

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A***a

8.5

/10

Reviewed 5 week(s) ago

The hotel staff are friendly and very helpful during check in and check out.

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Accommodation's Reply

14 Jun 2026

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K***o

Transit

10.0

/10

Reviewed 5 week(s) ago

Overall, everything is pretty good👍. Pay more attention to the use of bed sheets.

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Accommodation's Reply

17 May 2026

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K***o

Transit

10.0

/10

Reviewed 5 week(s) ago

The staff is friendly and can accommodate requests 👍🙏

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Accommodation's Reply

17 May 2026

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M***d

Business

9.7

/10

Reviewed 6 week(s) ago

So far, so good. My stay at Hotel 88 Kedung Sari was quite pleasant. The breakfast selection was quite varied, with plenty of options. The room was clean and spacious. Furthermore, the amenities were adequate. It's not too far from the city center. It's okay, no major issues. Hopefully, the service will improve.

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Accommodation's Reply

17 May 2026

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gina r.

9.4

/10

Reviewed 6 week(s) ago

Always one of my go-to places to stay in Surabaya. When I was there yesterday, it was just in time for the Free Porridge event at night. The breakfast menu is always varied, and yesterday's theme was Middle Eastern. Everything on the menu was flawless, from dessert to main course, everything was delicious. The hospitality was top-notch. The security guards were all quick.

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Accommodation's Reply

11 May 2026

Dear Ms. Gina R., Sincerely, 88 Kedungsari Hotel. Thank you for writing a review on our website. We are delighted that you had a pleasant experience with 88 Kedungsari Hotel. We hope to maintain and improve the quality of our service at 88 Kedungsari Hotel. Thank you for choosing 88 Kedungsari Hotel as your accommodation. We look forward to welcoming you back to 88 Kedungsari Hotel again. Sincerely, The Management Team, 88 Kedungsari Hotel - Surabaya

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Vini J.

10.0

/10

Reviewed 8 week(s) ago

Very satisfied for the price, but the hotel facilities and food are varied and all the menu is delicious. The rooms are comfortable, and most importantly, the strategic location and adequate parking are available.

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Accommodation's Reply

11 May 2026

Dear Mr. Vini J., Sincerely, 88 Kedungsari Hotel. Thank you for writing a review on our website. We are delighted that you had a pleasant experience with 88 Kedungsari Hotel. We hope to maintain and improve the quality of our service at 88 Kedungsari Hotel. Thank you for choosing 88 Kedungsari Hotel as your accommodation. We look forward to welcoming you back to 88 Kedungsari Hotel again. Sincerely, The Management Team, 88 Kedungsari Hotel - Surabaya

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Rika H.

9.4

/10

Reviewed 8 week(s) ago

Good, nice, helpful staff, OK.

1 people find it helpful

Accommodation's Reply

11 May 2026

Dear Ms. Rika H., Sincerely, 88 Kedungsari Hotel. Thank you for writing a review on our website. We are delighted that you had a pleasant experience with 88 Kedungsari Hotel. We hope to maintain and improve the quality of our service at 88 Kedungsari Hotel. Thank you for choosing 88 Kedungsari Hotel as your accommodation. We look forward to welcoming you back to 88 Kedungsari Hotel again. Sincerely, The Management Team, 88 Kedungsari Hotel - Surabaya

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Yusni E.

Transit

9.1

/10

Reviewed 9 week(s) ago

The room facilities are quite good. The only downside is the stairs from the elevator to the reception.

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Accommodation's Reply

11 May 2026

Dear Ms. Yusni E., Sincerely, 88 Kedungsari Hotel. Thank you for writing a review on our website. We are delighted that you had a pleasant experience with 88 Kedungsari Hotel. We hope to maintain and improve the quality of our service at 88 Kedungsari Hotel. Thank you for choosing 88 Kedungsari Hotel as your accommodation. We look forward to welcoming you back to 88 Kedungsari Hotel again. Sincerely, The Management Team, 88 Kedungsari Hotel - Surabaya

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Rinto F. S.

10.0

/10

Reviewed 9 week(s) ago

A very pleasant experience.

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Accommodation's Reply

11 May 2026

Dear Mr. Rinto F.S., Sincerely, 88 Kedungsari Hotel. Thank you for writing a review on our website. We are delighted to hear that you had a pleasant experience at 88 Kedungsari Hotel. We hope to maintain and improve the quality of service at 88 Kedungsari Hotel. Thank you for choosing 88 Kedungsari Hotel as your accommodation. We look forward to welcoming you back to 88 Kedungsari Hotel again. Sincerely, The Management Team, 88 Kedungsari Hotel - Surabaya

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Debbie S.

Business

8.5

/10

Reviewed 9 week(s) ago

Standard living, delicious food.

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Accommodation's Reply

11 May 2026

Dear Ms. Debbie S., Sincerely, 88 Kedungsari Hotel. Thank you for writing a review on our website. We are delighted that you had a pleasant experience with 88 Kedungsari Hotel. We hope to maintain and further improve the quality of our service at 88 Kedungsari Hotel. Thank you for choosing 88 Kedungsari Hotel as your accommodation. We look forward to welcoming you back to 88 Kedungsari Hotel again. Sincerely, The Management Team, 88 Kedungsari Hotel - Surabaya

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Debbie S.

Business

8.2

/10

Reviewed 9 week(s) ago

The staff who delivered the iron to the room were annoying and unfriendly, even though they'd been friendly at previous stays. What a shame.

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Accommodation's Reply

11 May 2026

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Hotel 88 Kedungsari (Kedungdoro) By WH

Overall Ratings & Reviews Hotel 88 Kedungsari (Kedungdoro) By WH

8.8

8.7

8.6

8.8

8.7

Traveler Reviews Hotel 88 Kedungsari (Kedungdoro) By WH