Traveloka (5,298)
Other sources (40)
8.4
Very Good
From 5,298 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.3
Location
8.7
Service and Facilites
8.4
People often mention about Swiss-Belinn Singkawang
All
Distance to City Center (74)
Staff Friendliness (72)
Bedroom (72)
Ambiance (69)
Bathroom (64)
Room Space (62)
Hotel Area (62)
Surroundings (60)
Accessibility (58)
Taste (56)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Swiss-Belinn Singkawang
Number of reviews per page
20
40
Customer reviews
Verified Traveler
8.5
/10
Reviewed 20 hour(s) ago
Overall it was good, but usually I can get a room facing the pool, this time it was facing the mall... so it was boring
See original
Find this review helpful?
Accommodation's Reply
03 Oct 2025
Dear Sir/Madam, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted to hear that you were satisfied with your stay. Please confirm the view from your room with our staff as it is subject to availability. We look forward to welcoming you back again. Warm regards, Hamdany, General Manager
See original
A***l
9.4
/10
Reviewed 2 day(s) ago
It's directly connected to the mall, so you don't have to worry about finding food and entertainment. I'm really happy here.
See original
Find this review helpful?
Accommodation's Reply
03 Oct 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you were satisfied with our hotel's location at Singkawang Grand Mall. We look forward to welcoming you back again. Warmest regards, Hamdany, General Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 4 day(s) ago
If you are on a business trip to Mempawah, always stay here because access to the mall is easy.
See original
Find this review helpful?
Accommodation's Reply
03 Oct 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you felt comfortable and that you continue to choose our hotel for your business trips to Singkawang. We look forward to welcoming you back again. Warmest regards, Hamdany, General Manager
See original
A***n
8.5
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly and helpful with the check-in process.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear valued guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing and staying at Swiss-Belinn Singkawang, and thank you for taking the time to rate us based on your experience. You enjoyed our hospitality and service. We look forward to welcoming you back to Singkawang, the City of 1,000 Temples. Best regards, Hamdany, General Manager
See original
U***r
Staycation
8.5
/10
Reviewed 3 week(s) ago
Comfortable atmosphere and direct access to shopping and culinary centers
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear our valued guests, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing and staying at Swiss-Belinn Singkawang, and thank you for taking the time to rate us based on your experience. We are delighted to hear that you enjoyed our hotel's ambiance and location. We look forward to welcoming you back to Singkawang, the City of 1,000 Temples. Best regards, Hamdany, General Manager
See original
J***a
Leisure
5.8
/10
Reviewed 4 week(s) ago
the bed was damp and itchy, the bedcover was very itchy,
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear our valued guests, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing and staying at Swiss-Belinn Singkawang, and thank you for taking the time to rate us based on your experience. We apologize for any inconvenience caused during your stay. Our team will further investigate your comments. We look forward to welcoming you back to Singkawang, the City of 1000 Temples. Best regards, Hamdany, General Manager
See original
E***a
Leisure
10.0
/10
Reviewed 4 week(s) ago
Favorite hotel for families, clean, comfortable, and delicious food.
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you felt comfortable with our room, cleanliness, and the taste of our food. We are proud to be your family's favorite hotel. We hope to welcome you back again. Warmest regards, Hamdany, General Manager
See original
Nahum J. S.
Leisure
5.6
/10
Reviewed 4 week(s) ago
The hotel service was terrible. I booked two deluxe rooms and an extra bed for my room. I paid for it, but the extra bed wasn't delivered until check-out. I had called reception twice that night, but it still hadn't arrived.
The food at the hotel was also terrible.
The quality of the Swissbell Hotel has declined drastically. It's embarrassing and disappointing!
Read More
See original
Find this review helpful?
Accommodation's Reply
11 Sep 2025
Dear Mr. Nahum, Warmest greetings from Swiss-Belinn Singkawang. Thank you for taking the time to share your comments about your stay. We sincerely apologize for any inconvenience you experienced during your stay. This is certainly not the standard of service we strive to provide to all our guests. Your feedback is invaluable for our evaluation and future service improvements. We will follow up with the relevant team to ensure a similar incident does not recur. We hope we will have the opportunity to provide even better service on your next visit. Best regards, Hamdany, General Manager
See original
Verry W.
Leisure
10.0
/10
Reviewed 4 week(s) ago
Nice and clean, very good
See original
Find this review helpful?
Accommodation's Reply
04 Sep 2025
Dear Mr. Verry, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments. We are delighted that you enjoyed your stay. We look forward to welcoming you back. Best regards, Hamdany, General Manager
See original
M***r
Leisure
7.7
/10
Reviewed 6 week(s) ago
Everything is ok. I was just disappointed that when I checked in, my cellphone charger that I forgot on the counter wasn't returned to me, and there was no attempt to check the CCTV. I didn't send a WhatsApp confirmation to the receptionist about the missing fax form. The staff's attitude needs to be improved.
See original
Find this review helpful?
Accommodation's Reply
04 Sep 2025
Dear valued guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for your review. We apologize for the inconvenience caused by the missing item and the check-in experience. This is certainly not the standard of service we strive to provide. Your feedback regarding the staff's attitude and follow-up regarding the guest's item is greatly appreciated, however, we have reconfirmed this with our staff and have not found the item. We highly value the comfort and safety of our guests. We hope we can provide better service. We look forward to welcoming you back with even better service on your next visit.
See original
Muhammad A. R.
Leisure
10.0
/10
Reviewed 6 week(s) ago
Nice place to stay at Singkawang City.
Find this review helpful?
Accommodation's Reply
26 Aug 2025
Dear Mr. Muhammad,
Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang .
Best regards,
Hamdany
General Manager
D***D
9.7
/10
Reviewed 6 week(s) ago
Comfortable rooms, directly to the Singkawang mall, and modern, comfortable and quiet room models.
See original
Find this review helpful?
Accommodation's Reply
26 Aug 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you felt comfortable with our room, ambiance, and location at Singkawang Grand Mall. We look forward to welcoming you back again. Warmest regards, Hamdany, General Manager
See original
Tjen C. H.
Business
9.4
/10
Reviewed 6 week(s) ago
Very enjoyable, beautiful views and fresh air
See original
Find this review helpful?
Accommodation's Reply
26 Aug 2025
Dear Mr./Ms. Tjen, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you enjoyed your stay at our hotel. We look forward to welcoming you back again. Best regards, Hamdany, General Manager
See original
Alliva M. P.
Leisure
10.0
/10
Reviewed 6 week(s) ago
I really enjoyed staying here. The hotel is nice, comfortable, and clean. It's close to everything you need to eat and go anywhere.
See original
Find this review helpful?
Accommodation's Reply
26 Aug 2025
Dear Ms. Alliva, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments. We are delighted that you enjoyed the cleanliness of our hotel and our location at Singkawang Grand Mall. We look forward to welcoming you back. Best regards, Hamdany, General Manager
See original
L***u
8.5
/10
Reviewed 7 week(s) ago
The room was clean, comfortable, the air was fresh, and the staff was friendly. I definitely recommend this hotel, and I'll definitely come back one day.
See original
Find this review helpful?
Accommodation's Reply
26 Aug 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you enjoyed your experience at Swiss-Belinn Singkawang. We look forward to welcoming you back again. Warmest regards, Hamdany, General Manager
See original
M***a
8.5
/10
Reviewed 7 week(s) ago
Great and cool service, breakfast is ok, the hotel is in the city center
See original
Find this review helpful?
Accommodation's Reply
20 Aug 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you enjoyed our service and breakfast. We hope to welcome you back again. Warmest regards, Hamdany General Manager
See original
M***a
10.0
/10
Reviewed 7 week(s) ago
The hotel is nice and cool, the food is delicious, it is located right in the city center and there is a mall integrated with the hotel.
See original
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Dear Sir/Madam, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you enjoyed your stay and that you were satisfied with our location and the quality of our food. We look forward to welcoming you back again. Best regards, Hamdany, General Manager
See original
PN
Panji N.
10.0
/10
Reviewed 7 week(s) ago
The hotel was located at one of the biggest malls in town and not too far from the airport.
Find this review helpful?
Accommodation's Reply
20 Aug 2025
Dear Mr. Panji, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang . Best regards, Hamdany General Manager
Fendi
9.7
/10
Reviewed 8 week(s) ago
Nice hotel, the best in Singkawang.
The mall has direct access to the hotel.
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Mr. Fendi, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments. We are delighted that you enjoyed your stay and that you enjoyed our hotel's location at Singkawang Grand Mall. We look forward to welcoming you back. Best regards, Hamdany, General Manager
See original
IB
Irsan B. S.
Leisure
10.0
/10
Reviewed 8 week(s) ago
In general, it is highly recommended for families, because there is a nearby mall that provides all the necessities such as food, snacks, groceries, accessories, and souvenirs.
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Mr. Irsan, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments. We are delighted to have provided a pleasant experience for you and your family during your vacation in Singkawang. We look forward to welcoming you back again. Best regards, Hamdany, General Manager
See original
Number of reviews per page
20
40
About Traveloka
Facebook
Instagram
TikTok
Youtube
Telegram
TRAVELOKA SERVICES PTE. LTD. Travel Agent Licence Number: TA02740. Tel: (+65) 69118110
Copyright © 2025 Traveloka. All rights reserved