Overall Ratings & Reviews Atrium Premiere Hotel Cilacap

The staff is friendly, but unfortunately, there's very little parking, and the rooms aren't soundproof, so you can still hear music from outside. Overall, I really like the location, the price is okay, the food is delicious, and it's centrally located.

While swimming, there were repairs in the swimming pool area, but the officers waited for us to finish our activities before continuing their work.

The hotel staff was friendly and helpful upon check-in.

Front desk staff efficient and friendly, breakfast with many varieties and tasty.

friendly, clean and complete, most importantly in the center of the crowd

Previously I apologize for reviewing like this and nothing negative happened to me after I wrote this: - The receptionist named Ms. C*** was not friendly based on my subjective assessment, after staying at several other hotels that I booked through the application or through direct hotel marketing, usually when visitors check in they will be explained what time from what time and where the breakfast location is, while this was not explained at all by Ms. C*** and then I asked another receptionist. The restaurant staff when I had breakfast were much friendlier than the receptionist named Ms. C***. - When I first entered the room, it turned out that the floor was wet, then I called the receptionist and I explained the possibility of an AC problem because the position of the water on the floor was right under the AC, but with a curt tone and informed me to just wait and received Ms. C*** too. - I called back to ask for a mat and follow up regarding the wet floor and Ms. C***'s answer was "I have informed you earlier, please wait".. I apologize for this, it seems that this is not a good choice of diction and tone of voice for a receptionist to a consumer. - The AC technician came, then the AC was dismantled, then I called the receptionist who received the room on behalf of Ms. C*** again, I asked to move rooms, but according to her statement, there was only a smoking room left... at that point I was already fed up with the explanation from the receptionist on behalf of Ms. C***... Even though the AC technician was also friendly.. - and one more thing, on Traveloka it says 4 stars, why is it written on the certificate displayed at the receptionist and the room door card 3 stars.. so is this actually 3 or 4 stars? Hopefully it can be improved again, especially the receptionist section... thank you

Please add more lighting to the hallway.

The bathroom is clean but the TV has lots of ants and few channels. Easy and close access, friendly staff. Thanks.

For the rest of my life, I've only stayed in hotels in Cilacap, usually at my parents' place, occasionally staying at a hotel just for the two of us with my husband.

Friendly service, clean room & bathroom. Only the car parking facility is inadequate. Thank you.

Nice hotel, friendly staff, clean rooms, location close to Cilacap town square

Andalan Hotel every holiday to Cilacap, the hotel staff are very helpful and fast response (the room AC was not cold enough, immediately followed up) and the coolest thing is the alertness of the Valet Parking officers. All restaurant menus are ALWAYS satisfying, none are Zonk. However, it is necessary to rejuvenate some of the infrastructure (room towels, pool towels, room slippers should be replaced with non-slippery ones, and the tiles in the lower lobby and stairs to the upper lobby .. are dangerous and very slippery).

The staff is friendly, the rooms are cool, the food is all delicious and there are lots of choices.

Easy check in, no deposit, clean and comfortable room, towels and blankets, although the color is starting to fade, but clean... bf is delicious, and there are quite a lot of menu variations.. if I go to Cilacap again, I want to stay here again.. maintain the quality.. most importantly, the price is still reasonable for high season like this, compared to similar hotels in other cities

My family and I have stayed at this hotel twice and my experience with my family during my stay at this hotel was pleasant from the staff to the security. In my opinion, it would be better if the hallway was brighter because it was too gloomy and tended to be dark. The soundproofing is very lacking, for 2 nights in the room I occupied, I could hear the sound of people moving like chairs and the sound of dok2, I happened to occupy the Delux King Room on the 2nd floor. I hope there will be better changes in the future, what is good can be maintained or improved and what is not good can be fixed again.

room 8 food 9 everything is pretty good but the location is far from the station or not very strategic

One of the best hotels in Cilacap city. The location is close to Alun2 and Teluk Penyu Beach. Staying here is very pleasant, the hotel facilities include a fitness center, swimming pool and restaurant. Friendly for families with small children like me. Good and Recommended.

Basically everything is top notch and makes us as guests definitely want to come back to stay at the Atrium Hotel.

Comfortable Hotel and very Friendly for All Employees both from FO and others. Hopefully in 2025 the service will be even better

Staff is pleasant, rooms are clean, informative.