Room service is great as they clean the room every single day. As for the receptionist, it was okay since it is easy to request for something although a bit slow in getting it. The environment of the room was quite gloomy due to the usage of the lamp. The location of hotel is good as it is near to Sibu Central Market, supermarket and handicraft shop. At night however, the environment in this area is very quiet. So, it is highly advisable that you do not go out at night if you stay here.