Maro Hotel is by the side of Hoan Kiem Lake, so convenient to stay and travel. Staffs are more helpful and friendly. Should choose Maro Hotel for your trip! I have stayed for 5 days

I am very satisfied with the support staff, especially the receptionist who is very friendly and enthusiastic. The central location is convenient for traveling and visiting the old town and Hoan Kiem Lake.

Rooms are clean and good. Got a minimarket and a lot of food around.

Located right in the center near the lake, right in the walking street area and around there are many diverse restaurants to choose from. The staff is very enthusiastic in supporting issues about rooms, check-in/check-out times and other services according to the needs of guests.

Book a room via the app for 1,462 million, add km code and about 1,380 million for a deluxe room. The photo on the room app is very clean and neat, but when checking in, the pictures of the place and room are different. Old, dirty, peeling wallpaper. The stained showerhead was not replaced, and the bathroom was extremely poorly cleaned when the yellow floor tiles were not scrubbed. Even with 2 bottles of free mineral water given to guests during the day, 1 bottle was half-drinked and could not be replaced (as shown in the photo below). Around 12:30 a.m. when I arrived and checked in, the staff assisted me in checking in early. I took note of this, but when I got to the room, I just looked bored. About 5 minutes after consulting with my husband, I called down to report. Expressing her disappointment, she said she would change her room but accepted it at 2pm. happily returned that room and wandered around eating and drinking until 2:30 a.m. When I checked in to the new room, it was no different from the old room. As a bonus, the shower is stained black like it was used from the 80s to 2023. The bathroom floor is yellow, the bed was ordered as a large bed but received a single bed put together 🙂. Surely there is no case where you spend money to rent a hotel room and have to take 2 disposable toothbrushes provided by the hotel to scrub the bathroom floor to make it less dirty and scrub the shower to see if there is any improvement. Yes or no, it's not like me. The room quality is so bad compared to the hotel's location and price. There is no such thing as a second visit!

Convenient central nagy location, friendly staff, enthusiastic support

Very small room, cramped. Breakfast only has chicken noodles and beef noodle soup is a hot dish, but after ordering beef noodle soup, wait for about 5 minutes before the staff returned to report that there was no pho, so making chicken noodles and really bad noodles could not swallow. The kitchen counter staff is cold. The only plus is that the receptionists are friendly.

The hotel is very clean, friendly staff, Great location, only 5 minutes walk to Hoan Kiem Lake, the area with many delicious food. However, breakfast was not delicious.

1 suitable for families, elders and children - The location is right at Cau Go Street, 3 minutes walk to Sword Lake - The restaurant is right next to the house, a 2 minute walk. There are bun thang and bun cha, very tasty right next to - Staff attitude enthusiastic and somewhat outrageous, but I like. They helped me buy tickets for a puppet show, even repairing jeans. - Family room quality, clean, luxurious furniture, good quality wooden floors (no smell, no moisture). 2 large bunk beds + 1 extra sofa for older people who cannot lie down with the mattress (suitable for young people and babies) Points to overcome: quality of breakfast, should add 1 sister to help prepare food for 2 he worked so hard.

The room very clean and staff very friendly and helpful too. Good location for walk around. I recommend staying in there.

Maro Hotel is strategically located in the center of Old Quarter, walking distance to Hoan Kiem lake. The room is nice and clean. I love the chicken pho they serve on breakfast. But the best of all, they have the nicest staff! The hotel staff are very friendly and accommodating. When our aircon didn't work after they service it for the second time, they gave us a new room directly. When we were waiting for our Grab, they offered to check with the driver to ensure that he got the right address (most of taxi driver don't speak English there). When we wanted to have late night munch, they walked us to the noodle place nearby. On our last night in Hanoi, we celebrated my best friend's birthday and went back to the hotel late. The hotel staffs apparently were waiting with a birthday cake prepared for him!

Very nice, clean hotel, enthusiastic staff. Convenient for traveling very close to the sword lake 👌👌👌

Enthusiastic staff, convenient location

Maro Hotel..We love stayed here.. Staff very helpful en friendly😊 me and friends love them..They so care of us😊 They made us breakfast boxes cause we had to fly early in the morning to Da Nang. They organized us for the trip to Ha long Bay. The Staff like a family. The room are so clean en neat. They provides us for toiletries every day. The Hotel location in perfect area. Easy to go every where. For food, for the beautiful spot. Enjoy the city from the roof top. This hotel are so perfect. They only need to change or add more for the breakfast menus. I didn't took the photos of our room, cause the room picture just exactly/same like on the web or any kind of online booking agent. WiFi good connection..

The room has a bad smell (it seems to have dead mice in the ventilation system), the old wall, breakfast only has eggs, the sound is very bad. Look at the image shimmering but the reality is extremely disappointing. should pay attention to the reality of the image. Also old and hard towels look very anxious. Extremely disappointed because this booking price is also quite high

Hotel service is nice, location very good. Room clean.

Great location, near the lake. Staffs are very nice & helpful. Especially morning shift receptionist and bellman. Highly recommend & will back soon!

Clean, convenient, great location, good value. I like the breakfast space.

I rented a duluxe room, but the hotel upgraded me to the suite, I felt like the staff was too friendly and happy, very satisfied. Will choose Maro on the next occasion

Very convenient location with many shops, convenient to move. Staff is extremely cute and caring. Other very much with the normal style of Hanoi people. Hotel decor is very beautiful and cozy.