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Midtown Residence Surabaya

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Overall Ratings & Reviews Midtown Residence Surabaya

Traveloka (6,494)

Other sources (33)

8.8

Very Good

From 6,494 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.5

Location

8.9

Service and Facilites

9.0

People often mention about Midtown Residence Surabaya

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Room Space (127)

Staff Friendliness (126)

Bedroom (125)

Bathroom (112)

Ambiance (109)

Hotel Area (102)

Family Friendly (100)

Distance to City Center (99)

Wifi (94)

Taste (82)

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Traveler Reviews Midtown Residence Surabaya

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Customer reviews

destrii p.

Staycation

9.7

/10

Reviewed 12 hour(s) ago

The cleanliness is excellent, the service is excellent, the rooms are spacious, and the kids can play freely. There's also a kitchen for cooking. So, you don't have to leave the hotel to find food; you can cook for yourself. 👍

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V***i

Leisure

8.5

/10

Reviewed 7 day(s) ago

The room and view are great, I like it. The breakfast is delicious.

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Accommodation's Reply

26 Apr 2026

Dear Mr./Ms./Mrs. Wee, Thank you for your excellent review! We are delighted that our hotel met your high standards and provided a memorable experience. Your feedback is invaluable, and we hope to welcome you again soon. Sincerely, The Management Team, Midtown Residence Surabaya

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F***R

Staycation

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, the place is comfortable, the rooms are clean, the food is delicious, and the location is strategic. Next time you go on vacation, you must come back here 🍾👌

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Accommodation's Reply

20 Apr 2026

Dear Mr./Ms. F*R, We are delighted to receive your positive feedback! We are pleased to know that our hotel met your expectations and provided a wonderful stay. Thank you for choosing our hotel, and we hope to welcome you back again. Sincerely, The Management Team, Midtown Residence Surabaya

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E***a

6.8

/10

Reviewed 3 week(s) ago

Inadequate room facilities and dark bathroom lights

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Accommodation's Reply

17 Apr 2026

Dear Mr./Ms. E*a, Thank you for your feedback. We apologize that your stay at our hotel did not meet the standards we strive for. We will take your feedback seriously and work to improve our services. Thank you. The Management Team, Midtown Residence Surabaya

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Gilang A. D.

10.0

/10

Reviewed 3 week(s) ago

Second time staying here when going home for Eid, very pleasant.

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Accommodation's Reply

09 Apr 2026

Dear Mr./Ms. Kilang A.D., We are delighted to receive your positive feedback! We are pleased to know that the hotel met your expectations and provided a wonderful stay. Thank you for choosing our hotel, and we hope to welcome you back again. The Management, Midtown Residence Surabaya

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Heri T.

Transit

9.1

/10

Reviewed 4 week(s) ago

Marvelous Family 104 m2, a room as big as a field. Awesome...

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Accommodation's Reply

05 Apr 2026

Dear Ms./Mrs. Heri T, We are delighted to receive your positive feedback! We are pleased to know that our hotel met your expectations and provided a wonderful stay. Thank you for choosing our hotel, and we hope to welcome you back again. Sincerely, The Management Team, Midtown Residence Surabaya

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B***n

Leisure

10.0

/10

Reviewed 4 week(s) ago

I've become a regular stay here when I visit Surabaya. Everything's great, keep it up!

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Accommodation's Reply

05 Apr 2026

Dear Mr. B*n, Thank you for your excellent review! We are delighted that our hotel met your high standards and provided a memorable experience. Your feedback is invaluable, and we hope to welcome you back again soon. Sincerely, The Management Team, Midtown Residence Surabaya

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t***h

Staycation

8.5

/10

Reviewed 5 week(s) ago

Food quality needs to be improved in the traditional food and stew sections. Thanks.

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1 people find it helpful

Accommodation's Reply

07 Apr 2026

Dear Mr./Ms./Mr ...

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S***A

8.5

/10

Reviewed 5 week(s) ago

It's nice to have a children's pool, clean rooms, complete equipment.

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Accommodation's Reply

30 Mar 2026

Dear Ms./Mrs. S*A, We are delighted to receive your positive feedback! We are pleased to know that our hotel met your expectations and provided a wonderful stay. Thank you for choosing our hotel, and we hope to welcome you back again. Sincerely, The Management Team, Midtown Residence Surabaya

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Rahayu U.

10.0

/10

Reviewed 5 week(s) ago

The staff is friendly, the hotel is awesome.

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Accommodation's Reply

05 Apr 2026

Dear Rahayu U, we sincerely thank you for your kind words! We are delighted to hear that our hotel met your expectations in terms of quality and service. Thank you for leaving a positive review, and we look forward to your visit again. Sincerely, The Management of Midtown Residence Surabaya

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Ahmad B.

Staycation

10.0

/10

Reviewed 5 week(s) ago

The hotel staff were very friendly and helpful during the check-in process, and the cleanliness was also very good.

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Accommodation's Reply

31 Mar 2026

Dear Mr./Ms. Ahmad, We are delighted to receive your positive feedback! We are pleased to know that our hotel met your expectations and provided a wonderful stay. Thank you for choosing our services, and we hope to welcome you back again. Sincerely, The Management Team, Midtown Residence Surabaya

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suryadi

Staycation

10.0

/10

Reviewed 5 week(s) ago

The most comfortable and cheapest in Surabaya. The staff are also very friendly.

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Accommodation's Reply

30 Mar 2026

Dear Ms. Suriyadee, Thank you for your excellent review! We are delighted that our hotel met your high standards and provided a memorable experience. Your feedback is invaluable, and we hope to welcome you back again soon. Sincerely, The Management Team, Midtown Residence Surabaya

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I***h

9.7

/10

Reviewed 6 week(s) ago

The place is spacious, the staff is friendly, very comfortable

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1 people find it helpful

Accommodation's Reply

30 Mar 2026

Dear Ms./Mrs. I*h, We appreciate your compliments! We are delighted to hear that our hotel provided the quality and service you expected. Thank you for your positive review, and we look forward to welcoming you again. Sincerely, The Management Team, Midtown Residence Surabaya

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Citra E.

Medical

9.7

/10

Reviewed 7 week(s) ago

Check-in was very quick. Parking is free (stamped at reception). Complimentary snacks and drinks are available.

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Accommodation's Reply

17 Mar 2026

Dear Ms. Citra, Thank you for your compliments! We are delighted to hear that our hotel has provided the quality and service you expected. Thank you for your positive review, and we hope to welcome you again. Sincerely, The Management Team, Midtown Residence Surabaya

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E***n

Staycation

10.0

/10

Reviewed 9 week(s) ago

Very impressive and not far from the city center.

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Accommodation's Reply

25 Feb 2026

Dear Mr./Ms. E*n, Thank you for your excellent rating and positive review of Midtown Residence Surabaya. We are glad you enjoyed your stay at our hotel. We hope to welcome you and your family back again. Sincerely, The Management, Midtown Residence Surabaya

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Ardiana p. h.

8.5

/10

Reviewed 10 week(s) ago

The room is clean, fits 4 adults

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Accommodation's Reply

23 Feb 2026

Dear Ms. Adriana, We are delighted to receive such positive feedback! We are pleased to know that our hotel met your expectations and provided a wonderful stay. Thank you for choosing our hotel, and we hope to welcome you back again. Sincerely, The Management Team, Midtown Residence Surabaya

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F***i

Staycation

10.0

/10

Reviewed 10 week(s) ago

Good experience and strategic location in the middle of the city

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Accommodation's Reply

23 Feb 2026

Dear F****i, We’re thrilled to receive your positive feedback! It’s fantastic to hear that our hotel lived up to your expectations and provided an exceptional stay. Thank you for choosing us, and we look forward to welcoming you back. Kind Regards Management Midtown Residence Surabaya

I***i

10.0

/10

Reviewed 10 week(s) ago

It was a great stay here, I would love to stay here if I come to Surabaya again.

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Accommodation's Reply

23 Feb 2026

Dear Mr./Ms. I*i, We are delighted to receive such positive feedback! We are pleased to hear that our hotel met your expectations and provided a wonderful stay. Thank you for choosing our hotel, and we hope to welcome you back again. Sincerely, The Management Team, Midtown Residence Surabaya

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nicki

Leisure

8.5

/10

Reviewed 10 week(s) ago

Spacious rooms and friendly service, always successful

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1 people find it helpful

Accommodation's Reply

23 Feb 2026

Dear Nicky, Thank you for your wonderful review! We are delighted that our hotel met your high standards and provided you with a memorable experience. We appreciate your feedback and hope to welcome you back again soon. Sincerely, The Management Team, Midtown Residence Surabaya

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M***d

Staycation

8.7

/10

Reviewed 11 week(s) ago

Overall it's okay, but at night it's a bit disturbing from the sound of the AC.

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Accommodation's Reply

23 Feb 2026

Dear Mr./Ms. M*d, Thank you for your rating and review of Midtown Residence Surabaya. We apologize for the inconvenience caused by the air conditioning in your room. We will forward this matter to the relevant department for evaluation and improvement. Thank you again, and we hope to welcome you back to Midtown Residence Surabaya again. Sincerely, The Management Team, Midtown Residence Surabaya

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