Dear Mr./Ms. M*d, Thank you for your rating and review of Midtown Residence Surabaya. We apologize for the inconvenience caused by the air conditioning in your room. We will forward this matter to the relevant department for evaluation and improvement. Thank you again, and we hope to welcome you back to Midtown Residence Surabaya again. Sincerely, The Management Team, Midtown Residence Surabaya