8.3
Very Good
From 4,949 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.9

Location

8.3

Service and Facilites

8.2

People often mention about Samala Hotel Jakarta Cengkareng
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Staff Friendliness (35)
Bedroom (32)
Accessibility (29)
Room Space (28)
Bathroom (27)
Ambiance (26)
Distance to City Center (24)
Hotel Area (24)
Taste (24)
Surroundings (21)
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Traveler Reviews Samala Hotel Jakarta Cengkareng

Number of reviews per page
20
40
Customer reviews
SARDHANAND R. G.
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 day(s) ago
Good place for relaxing and spend a weekend.
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S***D
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Good place to relax and enjoy the silence.
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L***s
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 1 week(s) ago
The room is spacious, strategic location, ample parking, only the room is quite old and some of the sofas are dirty
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C***n
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Staycation
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6.7
/10
Reviewed 2 week(s) ago
The staff is not very friendly, the water heater is not working... the breakfast is not very varied
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Accommodation's Reply
21 Aug 2025
Dear Guest. Thank you for your review of Samala Hotel Jakarta. We really appreciate you taking the time to share your experience with us. We sincerely apologize for the unpleasant experience that you had. We obviously missed the opportunity to create a memorable stay for you this time. Once again, We apologize for the inconvenient and trust that we are constantly working to improve it. Safe travels and we look forward to welcoming you back to the hotel soon. With Thanks. Satria Front Office Manager
MUH R. A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Suggestions for TV channels to be more diverse, otherwise the picture display is not clean. Otherwise it's good.
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V***o
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Check-in and check-out were quick. The room was clean enough, except for a few ants on the table. The lighting was inadequate. The wooden floor in front of the bathroom was slightly raised. The television was blurry and had limited channel selection.
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Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you for taking the time to share your experience during your stay at Hotel Samala. We are pleased to know that check-in and check-out were smooth and that the room cleanliness met your expectations. However, we also apologize for any inconvenience you experienced regarding the presence of ants, the lighting in the room, the condition of the wooden floor, and the quality of the television. Your feedback is very valuable, and we have passed it on to the relevant team so that improvements can be made to enhance guest comfort in the future. We hope to have the opportunity to welcome you back with even better service. Sincerely, Management. Hotel Samala
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yunna k.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
business travel made easy, hotel near jln
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Accommodation's Reply
21 Aug 2025
Dear Yunna, Thank you for your positive review. We are pleased to learn that Hotel Samala's proximity to the main road facilitated your business trip. We hope to welcome you back for a more enjoyable experience on your next visit. Sincerely, Hotel Samala Management
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yunna k.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
good reference near Jln. breakfast good
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Accommodation's Reply
21 Aug 2025
Dear Yunna K. Thank you for sharing your positive feedback. We are glad to know that you enjoyed our strategic location near the main road and that our breakfast met your expectations. It is always our pleasure to ensure every guest has a comfortable and satisfying stay. We look forward to welcoming you back again soon at Hotel Samala. Warm regards, Management Hotel Samala
N***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The place is comfortable and clean. The location is quite strategic. It only takes 12 minutes to the mall and 20 minutes to the airport. For those who are in urgent need, the Samala Hotel is recommended. Give it a try.
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Accommodation's Reply
21 Aug 2025
Dear Guest Thank you very much for your kind review. We are delighted to know that you felt comfortable with our clean facilities and strategic location. It makes us truly happy that you found Hotel Samala convenient and recommendable for your stay. Your support means a lot to us, and we look forward to welcoming you again soon. Warm regards, Management Hotel Samala
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very good service, happy to stay at this hotel
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that our services provided a comfortable stay at Hotel Samala. Guest satisfaction is our top priority, and we look forward to welcoming you back on your next visit. Best regards, Hotel Samala Management
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Norman
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Absolutely amazing ⭐⭐⭐ hotel 👍
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Accommodation's Reply
05 Aug 2025
Dear Guest Warmest greetings from Hotel Samala Jakarta. Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality. Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Richi Setria Front Office Manager
Cecilia f. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great view, nice food. I am blessed to be here, amazing grace.
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Accommodation's Reply
22 Jul 2025
Dear Ibu Grace Warmest greetings from Hotel Samala Jakarta. Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality. Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Richi Setria Front Office Manager
Cecilia f. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great time and having a loyal business partner here and we had a great time. Good food and a nice warm environment. We enjoyed the long day.
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Accommodation's Reply
22 Jul 2025
Dear Ibu Grace Warmest greetings from Hotel Samala Jakarta. Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality. Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Richi Setria Front Office Manager
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Anggia M. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
My staff stayed here & he liked it, near the office.
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Accommodation's Reply
22 Jul 2025
Dear Guest Warmest greetings from Hotel Samala Jakarta. Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality. Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Richi Setria Front Office Manager
Eveline
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
it's a good stay here, the staffs are very friendly, however the breakfast variety needs to be increased.
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Accommodation's Reply
16 Jul 2025
Dear Guest Thank you for your review of Samala Hotel Jakarta. We really appreciate you taking the time to share your experience with us. We sincerely apologize for the unpleasant experience that you had. We obviously missed the opportunity to create a memorable stay for you this time. Once again, We apologize for the inconvenient and trust that we are constantly working to improve it. Safe travels and we look forward to welcoming you back to the hotel soon. With Thanks Richi Setria Front Office Manager
A***i
icon-Transit
Transit
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
I’m confused how can be a 4 star hotel with less professional service and workers with bad ethics, security listening music and smoking in a restaurant that is for guests to eat. Especially when it’s breakfast time, this is the first time in my life that I have breakfast at the hotel, the waiter eats in front of the guests and smokes, shouldn’t it be like that?
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Guest Thank you for your review of Samala Hotel Jakarta. We really appreciate you taking the time to share your experience with us. We sincerely apologize for the unpleasant experience that you had. We obviously missed the opportunity to create a memorable stay for you this time. Once again, We apologize for the inconvenient and trust that we are constantly working to improve it. Safe travels and we look forward to welcoming you back to the hotel soon. With Thanks Richi Setria Front Office Manager
E***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 8 week(s) ago
Nice place to stay in Jakarta, very easy to reach, near to the airport.
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Accommodation's Reply
09 Jul 2025
Dear Guest Warmest greetings from Hotel Samala Jakarta. Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality. Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Richi Setria Front Office Manager
D***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel was pleasant and the staff were friendly.
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1 people find it helpful
Accommodation's Reply
28 Jun 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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Dorkas
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel is comfortable and quite clean, please provide refill water if you stay for 2 days.
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1 people find it helpful
Accommodation's Reply
28 Jun 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. The satisfaction and comfort of our guests is our priority, therefore our team will always strive to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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g***e
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 11 week(s) ago
Food menu that depends on the number of customers staying variation, and the amount of food is very lacking to increase hotel promotions or events so that many people are interested and improve breakfast Thank you
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest. Warmest Greetings from Samala Hotel Jakarta. Thank you for your trust in staying at Hotel Samala Jakarta and taking the time to write this review. We would like to apologize for the inconvenience experienced while staying at our hotel. We express our deepest gratitude and greatly appreciate the input you have provided and hope that in the future we can serve you better. We look forward to welcoming you back to Hotel Samala Jakarta. Sincerely, Richi Setria. Front Office Manager
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Number of reviews per page
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