7.2
Pleasant
From 43 reviews
Provided by travelers on
Cleanliness

6.9

Room Comfort

6.8

Meal

7.1

Location

7.3

Service and Facilites

7.1

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Traveler Reviews The Eros Hotel

Number of reviews per page
20
40
Customer reviews
Nguyen V. H.
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10.0
/10
Reviewed 9 week(s) ago
Ok good service. I arrived quite late but the staff still supported me
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T***n
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Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 35 week(s) ago
The room is clean and spacious, but because I didn't check the address carefully, it's too far from the center and workplace 😭 The room doesn't have hot or cold water, but luckily it's hot in Saigon so it's not really needed.
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1 people find it helpful
H***i
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Friendly staff, clean rooms, cheap prices suitable for everyone
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1 people find it helpful
H***i
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Staycation
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9.4
/10
Reviewed 40 week(s) ago
Friendly staff, quick response to questions, clean rooms, reasonable prices. Worth the experience
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Quang n.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 142 week(s) ago
Toilet is dirty, hotel staff do not clean up when guests report. The room is moldy, the bed sheets are smelly, there are signs of reuse without washing, the floor is hissing. Overall room is not standard 1 star!
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4 people find it helpful
Accommodation's Reply
06 Jan 2023
Thank you for your support and comments for the hotel. Because on that day, the hotel was also full, so I could not support the setup to change the room according to my wishes. The hotel is very sorry for this inconvenience, the hotel would like to acknowledge it and will improve it better. Thank you
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Nguyen V. T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 143 week(s) ago
Phòng cũ, tiện nghi không có, chủ khách sạn nên nâng cấp phòng lại
2 people find it helpful
Thao L.
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6.0
/10
Reviewed 147 week(s) ago
There is a place but not accepting parking
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1 people find it helpful
THI LINH CHI LE
icon-origin-TRAVELOKA
5.9
/10
Reviewed 148 week(s) ago
Phòng hơi cũ, toilet cũ và bám nhiều mảng ố vàng xanh
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Guest
icon-origin-TRAVELOKA
5.7
/10
Reviewed 150 week(s) ago
The part is not clean, smells, more like a motel than a hotel
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4 people find it helpful
Pham
icon-origin-TRAVELOKA
5.1
/10
Reviewed 151 week(s) ago
Đặt phòng deluxe lúc lên phòng thì là phòng standard, sau khi xuống trao đổi với lễ tân thì lễ tân trả lời phòng deluxe như hình đã hết,chỉ còn phòng standrad có cửa sổ nhỏ cũng giống như phòng deluxe. Tôi không biết giống như thế nào khi diện tích nhỏ hơn, không có nước uống, không có tủ lanh, v. Tất cả dịch vụ phòng deluxe đều không có ngoại trừ cái cửa sổ nhỏ mà lễ tân bảo có nó thì y như phòng deluxe. Vì nhận được câu hết phòng nên tôi phải sử dụng phòng không đúng như trong hình ảnh đã đặt và không hoàn lại phần phí chênh lệch của 2 loại phòng. Khá thất vọng.
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5 people find it helpful
THE HUYNH BI
icon-origin-TRAVELOKA
6.0
/10
Reviewed 154 week(s) ago
The room is so bad, need to refurbish the room for a new one.
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2 people find it helpful
hieu p.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 156 week(s) ago
The hotel has a small, dirty room with cockroaches and ants a lot
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3 people find it helpful
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Truong T. H.
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8.5
/10
Reviewed 156 week(s) ago
Anh lễ tân dễ thương. Phòng củng ổn.
2 people find it helpful
Tuan Tai Nguyen
icon-origin-TRAVELOKA
6.0
/10
Reviewed 164 week(s) ago
It doesn't feel very clean, the furniture is a bit old
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4 people find it helpful
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HUYNH T. H.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 165 week(s) ago
The room does not have a night light, when I check in with a dirty floor, I have to go down and ask the receptionist to clean it up, the rest is okay
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7 people find it helpful
Tran T. M. H.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 169 week(s) ago
Phòng khá cũ kĩ. không có tủ móc treo đồ
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HT Yn
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6.1
/10
Reviewed 169 week(s) ago
Although the service is good, the room is old, not satisfied with the quality of the room
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DINH T. D. M.
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8.5
/10
Reviewed 173 week(s) ago
The reception is very cute, close to the center
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1 people find it helpful
Dang K. N.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 178 week(s) ago
The room is not clean at all. No hot water.
1 people find it helpful
NGUYEN V.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 182 week(s) ago
Not as expected. With that price, I can't get a room like that, it's not worth it :(
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4 people find it helpful
Accommodation's Reply
08 Apr 2022
The hotel would like to thank and apologize to customers if the service is not satisfactory, the hotel will accept your comments and develop.
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Number of reviews per page
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