I am on vacation with 8 people who come with different flight times group 1 is in power, I, 1 cousin, 2 people relax group 2 is 1 uncle, 1 aunt group 3 is 1 uncle, 1 beach we book 3 rooms with 2 additions extra bed 1 room for 3 people, 1 room for 3 people and 1 room for 2 people but because 4 people arrived early, then we check in 1 room first, and 1 auntie I will join the second room but the receptionist does not allow my aunt went up to the room and held my aunt's passport, because we came in 4, we explained there would be another check-in for another room because it was heading from the airport but the receptionist said arrogantly, speaking in a rude tone and not understanding, to make us annoyed, my aunt is old, it's impossible to stay in her own lobby, and the receptionist held one of my aunt's passports, said that because we came in 4, it didn't make sense to hold the passport because there were 4 diving a I live in any hotel, there has never been a rule to hold a passport, except for copying, if a guest has something on the road, does the hotel want to be responsible? we arrived the room was not ready yet, we were even invited to go up after 2 o'clock, the room was being tidied up, yes in other words not ready and extra bed not prepared also if you want to book this hotel think 2 times before you regret, and this hotel is a little haunted location in pratunam market, transportation is rather difficult the receptionist service is very bad, sorry especially the ladyboy? He is very arrogant and very unfriendly, if you want to stay here think and reconsider, with the price of the hotel, you have the right to get a hotel with good service, location and breakfast. This hotel is not recommended at all I will never want to choose this hotel again, happy holiday. thanks.