Dear Mr./Ms. G***t, Thank you for sharing your feedback and for rating your stay with us. We are pleased to hear that you appreciated our strategic location near Monas and Sarinah. At the same time, we sincerely apologize for the inconveniences you experienced regarding parking space, bathroom amenities, towel availability, bedding condition, and the variety of food options. Your comments are very valuable to us, and we will certainly follow them up with the relevant teams to improve our facilities and services. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back and provide a better experience in the future. Warm regards, Central Reservation Agent

Dear Mr./Ms. Y***n, Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort you encountered, particularly regarding the cleanliness of the room, bedding, towels, and unpleasant odors. This is certainly not the standard we aim to provide, and we truly regret that your stay did not meet your expectations. Your feedback is very important to us, especially concerning bed linen hygiene and room readiness. We will address these issues seriously with our housekeeping and management teams to ensure better cleanliness checks and improved guest comfort in the future. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much improved experience should you choose to stay with us again. Warm regards, Central Reservation Agent

Dear Otfort F. P., We're shocked and sorry to hear about the cockroach issue in your room, especially in the bed area. This doesn't meet our standards, and we apologize for the discomfort. We'll investigate and take immediate action to address this. Best regards, Central Reservation Agent

Dear Rozinul A, We're sorry to hear that your stay with us wasn't up to your expectations. Apologize for the chaotic check-in process, presence of insects, and lack of doormat. We'll look into these issues and take necessary actions to improve. Best regards, Central Reservation Agent

Dear L***a, Sorry to hear about the issue with your room key not working for a few days. We apologize for the inconvenience and appreciate your patience. We'll look into this and take steps to prevent it from happening again. Best regards, Central Reservation Agent

Dear Y***i, Sorry to hear about the issues you experienced during your stay. We apologize for the rainwater leakage, unpleasant odor in the room, window issue, lack of food warmer, and cold breakfast . We'll look into these matters and take necessary actions to prevent such issues in the future. Your feedback helps us improve. If there's anything else we can do, please let us know. Best regards, Central Reservation Agent

Dear Ms. Eka, Thank you for your positive feedback about your stay with us. We're pleased to hear that our hotel met your expectations in terms of cleanliness and location. We'll continue to maintain our standards to ensure our guests have a comfortable stay. We look forward to welcoming you back soon. Best regards, Central Reservation Agent

Dear Mr. Rio, Thank you for sharing your feedback about your stay with us. We apologize for the inconvenience caused by the poor WiFi connection. We'll ensure that our internet services are improved for our guests' convenience. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Central Reservation Agent

Dear Mr./Ms. R***a, Thank you very much for your excellent rating and positive comments. We are glad you found our hotel clean and conveniently located near the city center. We look forward to welcoming you again on your next business trip. Best regards, Central Reservation Agent

Dear Guest, Thank you for your positive feedback. We are pleased to hear that you found our service to be satisfactory. It will be our pleasure to welcome you again on your next stay. Kind regards, Central Reservation Agent

Dear R***i, Thank you for your positive review! We’re happy you enjoyed your stay and appreciated our convenient location near Sarinah, Tanah Abang, and Tamcit. We look forward to welcoming you again on your next visit! Best regards, Central Reservation Agent

Dear Mr. M. Rizky D. M., Thank you for staying with us and for your kind feedback. We’re glad to hear you appreciated our friendly staff and strategic location near Sarinah and Sabang. We’ve also noted your comment about the room being just “okay” — we’ll use this as input to improve our facilities further. We hope to welcome you again soon with an even better experience. Warm regards, Central Reservation Agent

Dear Mr./Ms. A***Y, Thank you for your review. We sincerely apologize for the inconvenience caused by the leaking AC, clogged sink, and malfunctioning room access key during your stay. Your feedback is very valuable, and we have escalated these issues to our engineering and housekeeping teams for immediate follow-up and improvements. We appreciate your input and hope to provide you with a better experience in the future. Best regards, Central Reservation Agent

Dear Mr. Ramzani, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay, including the delay in room key access, missing amenities, and unsatisfactory breakfast service. We truly regret that the service did not meet your expectations, especially considering the special occasion and rate. Your comments have been noted and forwarded to the relevant departments to ensure immediate improvements. We appreciate your input and hope we can serve you better in the future. Best regards, Central Reservation Agent

Dear Mr./Ms. A***a, Thank you for your recent stay and for taking the time to share your feedback. We apologize for the inconvenience caused by the faulty key card, broken jet shower, and the stuffy room condition. This is certainly not the standard we aim to deliver. Your comments have been forwarded to our team for immediate follow-up and improvement. We do appreciate your kind note about our staff's friendliness and the hotel’s strategic location. We hope to serve you better in the future. Warm regards, Central Reservation Agent

Dear Mr./Ms. A***y, Thank you for staying with us and for sharing your experience. We’re glad you found our location strategic. However, we sincerely apologize for the inconvenience you faced during breakfast and in the room. Your feedback regarding restaurant service, limited parking, and room condition (floor and electrical sockets) has been noted and forwarded to the relevant departments for immediate evaluation. We appreciate your honest input, and we hope to improve and serve you better in the future. Warm regards, Central Reservation Agent

Dear Mr./Ms. Aby, Thank you for your positive review and constructive feedback. We’re pleased to hear you had an overall good stay. We truly appreciate your suggestions regarding the breakfast menu, air conditioning in public areas, and weekend service improvement. Your input will help us enhance guest experience moving forward. Looking forward to welcoming you again soon. Warm regards, Central Reservation Agent

Dear Mr./Ms. A***p, Thank you for your feedback. We’re glad to know you found the room comfortable. However, we sincerely apologize for the inconvenience caused by the leaking AC and delayed delivery of the hairdryer. Your comments are very important and will be shared with the relevant departments for immediate improvement. We appreciate your stay and hope to serve you better in the future. Warm regards, Central Reservation Agent

Dear Ms. Chantika P., Thank you for your feedback. We apologize for the inconvenience you experienced due to the unstable and frequently disconnected WiFi signal, which certainly does not meet the comfort standards we strive for. We have forwarded your feedback to the relevant department for immediate action to resolve and improve network quality. Sincerely, Hariyono (Ariyo) Hotel Manager

Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you were very impressed with our hotel's location and that the rooms were comfortable and affordably priced. We apologize if the check-in process took longer than usual, especially during peak hours or special events. Your feedback is invaluable to us in continuously improving our services. We hope to welcome you back in the future and provide you with an even better experience. Sincerely, Hariyono (Ariyo), Hotel Manager