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Traveloka (1,434)

Other sources (8)

8.7

Very Good

From 1,434 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.9

Meal

7.9

Location

8.6

Service and Facilites

8.8

People often mention about White Tree Residence

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Staff Friendliness (14)

Bedroom (14)

Room Space (13)

Bathroom (12)

Distance to City Center (10)

Accessibility (10)

Hotel Area (10)

Family Friendly (9)

Wifi (8)

Check-in/out Time (8)

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Traveler Reviews White Tree Residence

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Customer reviews

A***n

9.7

/10

Reviewed 4 day(s) ago

Very satisfied staying here, the service provided was very satisfying.

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Accommodation's Reply

16 Jul 2025

Hi A***n, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

A***f

8.2

/10

Reviewed 1 week(s) ago

Been here several times and never disappoints

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Accommodation's Reply

16 Jul 2025

Hi A***f, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

r***u

Leisure

9.1

/10

Reviewed 2 week(s) ago

wrong choice of room..wanted a suite with a larger room like we chose last year 😂😂😂 but it's okay, it's always fun to stay at White Tree..the staff are also friendly..thanks 🙏

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Accommodation's Reply

07 Jul 2025

Hi R***u... Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

t***m

Leisure

6.6

/10

Reviewed 4 week(s) ago

I thought for breakfast with regular service not simple breakfast. There was a brown stain on the mattress, what did you do that it wasn't clean yet. I just asked for coffee on the rooftop and the security guard said they could cook it in the pantry. Isn't the coffee already free to make on the rooftop why are they asked to cook it.

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Accommodation's Reply

23 Jun 2025

Dear Tam Tammy, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedback that you convey to us becomes a reference for us to be better in the future and we apologize for the inconvenience. Sincerely, Jonny. Residence Manager.

A***i

Business

8.7

/10

Reviewed 9 week(s) ago

Breakfast is not available at the restaurant, there is only cold bread, even then the security guard delivers it

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Accommodation's Reply

27 May 2025

Hi A***i, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny Hotel Manager

Rina A. H.

Staycation

9.1

/10

Reviewed 13 week(s) ago

Nice place and very kind staff.

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Accommodation's Reply

21 Apr 2025

Hi Rina, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny

E***e

Staycation

9.4

/10

Reviewed 14 week(s) ago

Great hospitality and would love to come back again.

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Accommodation's Reply

10 Apr 2025

Hi E***e, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Kind Regard, Jonny. Hotel Manager

K***y

9.4

/10

Reviewed 16 week(s) ago

My stay here was excellent. The staffs were very friendly and the room is spacious and very very clean. Bed is comfortable, and the design of the entire place is cozy. I wish I could stay longer! For this price, this was very very worth it. Highly recommended.

1 people find it helpful

Accommodation's Reply

28 Mar 2025

Hi..K***y, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Kind Regard, Jonny. Hotel Manager

Firly I. S.

9.1

/10

Reviewed 16 week(s) ago

Great location and hospitality for a great price.

1 people find it helpful

Accommodation's Reply

28 Mar 2025

Hi..Firly, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Kind Regard, Jonny. Hotel Manager

N***y

Business

8.2

/10

Reviewed 21 week(s) ago

I've stayed here several times.. everything is OK (if possible there should be a hot water kettle) 😊😊

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1 people find it helpful

Accommodation's Reply

07 Jul 2025

Hi N***y... Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

Wendy

Business

8.5

/10

Reviewed 22 week(s) ago

Always been my 1st option everytime I have to visit Jkt, nearby to my office and others.

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Accommodation's Reply

15 Feb 2025

Hi Wendy, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Kind Regard, Jonny Residence Manager

D***r

Staycation

8.8

/10

Reviewed 23 week(s) ago

Don't change the color of the curtains to anything other than black, because it will be translucent when exposed to sunlight and will be quite disturbing to sleep when you want to wake up a bit late.

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2 people find it helpful

Accommodation's Reply

15 Feb 2025

Dear D***r, Warm greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedback that you convey to us becomes a reference for us to be better in the future and we apologize for the inconvenience. Sincerely, Jonny Residence Manager

R***y

Staycation

9.4

/10

Reviewed 23 week(s) ago

The staff is very friendly, the room is clean and fragrant, highly recommended for a long staycation.

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1 people find it helpful

Accommodation's Reply

04 Feb 2025

Hi R***y, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Kind Regard, Jonny. Residence Manager

A***l

8.8

/10

Reviewed 25 week(s) ago

Very comfortable lots of food around the hotel close to everywhere very cheap

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Accommodation's Reply

04 Feb 2025

Hi A***l, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Kind Regard, Jonny. Residence Manager

A***l

8.8

/10

Reviewed 25 week(s) ago

Nice clean and very comfortable

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Accommodation's Reply

04 Feb 2025

A***p

9.4

/10

Reviewed 28 week(s) ago

White Tree Residence in Jakarta offers a modern and luxurious living experience with a prime location close to major business districts, shopping, and dining. The sleek, minimalist design features spacious apartments with high-end finishes and ample natural light. Amenities include an infinity pool with city views, a fitness center, and 24/7 security. The property's central location provides easy access to public transportation, though noise from nearby roads can be a concern for some. Overall, it's a stylish and convenient choice for professionals and families seeking comfort and luxury in Jakarta.

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Accommodation's Reply

03 Jan 2025

Hi A***p, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regard, Jonny Residence Manager

S***i

Staycation

10.0

/10

Reviewed 29 week(s) ago

best hotel for staycation with family and loved ones, near blok M area and easy to order online food. as for breakfast, they served pastry, banana and soft drink.

1 people find it helpful

Accommodation's Reply

03 Jan 2025

Hi S***i, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regard, Jonny Residence Manager

Selena D.

Staycation

8.1

/10

Reviewed 34 week(s) ago

A little less clean, the sofa and furniture looked a little dirty and dusty. When I arrived, the AC was also not cold enough because I stayed in the Loft. The reason is because the space is big, so the AC should be adjusted so it stays cool. The toilet bidet also came off, although it was quickly replaced by the staff. The staff are responsive and friendly. Strategic location access, near Blok M, Pangpol, etc. TV streaming accounts like Netflix are also not provided directly, so I logged in using a personal account.

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1 people find it helpful

Accommodation's Reply

25 Nov 2024

Dear Selena, Thank you for taking the time to tell us about your experience at White Tree Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding your booking experience. At White Tree Residence, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will allow us to serve you shortly better. Sincerely, Jonny Hotel Manager

A***a

Staycation

9.4

/10

Reviewed 35 week(s) ago

The hotel staff was very friendly and helpful during the check in process.

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Accommodation's Reply

21 Nov 2024

Hi Alfira, Thank you for taking the time to share your experience staying at White Tree Residence Jakarta. We are pleased to know you enjoyed your stay. We hope to welcome you back on your next visit. Have a great day! Warmest regards, Jonny Hotel Manager

E***e

9.1

/10

Reviewed 44 week(s) ago

Please improve the hospitality:).

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Accommodation's Reply

17 Sep 2024

Hi E*e, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best regards, Jonny. Residence Manager.

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