Very good for the staff and their service. A few suggestions: renovations aren't necessary, but repairs could be made to the damaged exterior ceiling, which is visible from the room.

Very good service, the kids are happy... They say they want to go there again 😁

No air conditioning at all. No one gives daily shampoo, towel, and toothbrush unless you talk to the staff.

The room is comfortable, and it is definitely easy to access, it is on the main road and not in an alley.

Nice hotel, but lacks an elevator. If you want to bring elderly parents, it's impossible.

Thank God, I stayed at this hotel for 3 days and 2 nights. I was very satisfied with the view, location, clean room, and toilet, and the affordable price. The restaurant also offered pretty good food, and my kids loved it. I'll definitely be ordering again. Thank you.

Even though it's my first time, this hotel is highly recommended. The facilities are good and the location is great. Tip: If you're planning to stay during a long holiday, book well in advance using the app, as on-site bookings are guaranteed to be full.

Friendly service, easy access, comfortable and clean rooms. Definitely recommended for a staycation.

Recommended, comfortable, friendly staff, will definitely come back here.

comfortable place, only breakfast food is not very tasty

Even though the building looks old from the front, the rooms are nice and not scary.

This is my first time at this hotel, it's really great... the facilities are great... the swimming pool is clean... the food is delicious... the staff is friendly... the room is clean... the location is right on the side of the road... I'll come here again next time... 🥰

The hotel staff is friendly and helpful.

The price is very worth it for a long holiday, close to Taman Safari

The service from the hotel staff is very friendly. The taste of the food is also really good.. especially the liwet rice.. 😍😍😍.. it's the best... the room is also clean and comfortable.. basically, I was not disappointed staying here for 7 days... the best 👍👍👍👍

Actually, HTL Permata Alam is okay in terms of cleanliness, and the staff is also good in terms of service. However, the rooms with a view of the main road are very noisy. The sound of vehicles outside is very audible, making it difficult to sleep at night. Just a suggestion: It's better to have a no-smoking area inside the rooms and HTL. I noticed that ashtrays are provided for smoking inside. It would be a shame if the other rooms were disturbed by smoking in one of the rooms.

The room, towels, bathroom were clean, and the AC was working well. It's close to the main road, so you get a great view. Recommended, guys 🤩

The staff is friendly, the room is large enough, and it is clean, even though it is an old hotel, the atmosphere is pleasant. The less comfortable thing is the mattress is a bit hard, and the pillows are also thin.

Check out time can be adjusted if possible, especially if late check in is between 11:00 PM and 1:00 AM.

I've stayed here twice. Easy roadside access, clean rooms, and a great morning atmosphere. It's always a great choice for a stay in Puncak. Thank you, and continued success.