Overall Ratings & Reviews Hotel Metro Surabaya

The staff is friendly, the room is clean and comfortable, there is mineral water, toiletries are also provided (soap, toothbrush and towel). The downside is because we were placed on the 3rd floor even though I stayed with my parents, with no elevator it was a shame to see my parents having to go up and down the stairs to the 3rd floor. The TV broadcasts were also sometimes lost because the antenna cable was loose, so it was uncomfortable to watch.

comfortable, clean, friendly, cheap, will stop by again when I go to Surabaya

Comfortable and safe atmosphere, highly recommended.

Check in takes a long time, the room isn't ready, and it doesn't match your order, and the price isn't right either?

It's a shame that hotels in the city center are no longer maintained, if they were maintained they could be even better. The bed linen and towels must be replaced, so that the impression of a short time hotel is lost.

Quite comfortable, a little suggestion for the dim light in room 302, maybe it would be better to replace it.

Capek banget naik turun pake tangga sampai lantai. 4 😭. Air oke, ga ada jendela, kamar mandi bau, ga ngerti bau apa. Kalo abis mandi baunya ilang, tapi ga lama balik lagi baunya. Terus pas pertama kali masuk kamar bau banget rokok, ampe pusing 😵 ‍ 💫. Untuk lokasi hotel nya oke.

Saran, lampu kamarmandi lebih terang, yang lain ga masalah sih meskipun ada beberapa yang kurang.

Hotelnya bersih kamar besar nyaman cuma kalau bisa dioakai lift buat naik.

The staff is not friendly especially those who guard the morning reception on March 13,

Saya booked untuk 4 orang 1 kamar malah mau diganti 2 kamar untuk 4 orang, but problem solved akhirnya saya dapat kamar yang sesuai. Tapi ada orang yang mengaku penanggung jawab hotel malah menyalahkan saya karena order di app, dan menyuruh order on the spot, trus ngapain promote di app? Ga mikir apa saya dari jauh.

bad hotel ac not cold. and. riotous

The room was dirty, flush wc didn't work at all.

The room we booked was quite spacious with a capacity of 44 adults but unfortunately there was no elevator. We stayed on the 3rd floor and I brought parents so it was quite difficult.

The hotel is standard, quite comfortable for a hotel with a very affordable price, unfortunately the rooms are not cleaned and there is no water for the second day and beyond. Cleanliness should also be improved

Only if you have to change the night shift, the guardian is very fierce.

The employees are friendly and ready to help, the water warms smoothly, toiletries can love the rooms there are cockroaches.

good enough comfortable urban area

The place is in the middle of the city. the rooms are nice and clean. affordable prices. Only for the old check-in process. Check-in is 12 o'clock but it is almost 1 hour.

clean rooms, good service Thanks