Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the hotel's convenient location near the airport and expressways connecting to the countryside made your stay comfortable. We hope to welcome you back to Swissôtel Belinne Surabaya Airport in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport

Dear Valued Guest, Thank you for your review. We are delighted to hear that you found our staff friendly and helpful, and that the hotel atmosphere and rooms provided a comfortable stay. We also appreciate your positive rating of our airport shuttle service. Your compliments motivate our entire team to continue striving to provide the best possible experience for all our guests. We look forward to welcoming you back to Swissôtel Belinne Surabaya Airport in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport

Dear Valued Guest, Thank you for taking the time to provide feedback regarding the variety and taste of our lunch and breakfast options. We apologize if your dining experience did not meet your expectations. We greatly appreciate your feedback and will forward it to the relevant team for evaluation and improvement of our menu and service in the future. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport for a better experience in the future. Sincerely, The Management Team, Swiss-Belinn Surabaya Airport

Dear Valued Guest, Thank you for taking the time to share your feedback. We appreciate your comments regarding the size and availability of our gym and swimming pool. Your input is very valuable to us and will be shared with our management team as part of our ongoing efforts to improve our facilities and overall guest experience. We hope to have the opportunity to welcome you back to Swiss-Belinn Airport Surabaya in the future. Best regards, Management Swiss-Belinn Airport Surabaya

Dear Valued Guest, Thank you for your review. We are delighted to hear that our rooms were comfortable and clean, and that all staff provided friendly service. Your compliments motivate our entire team to continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Swissôtel Belinne Surabaya Airport in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport

Dear Valued Guest, Thank you for your review. We appreciate your appreciation of our hotel's convenient location near the airport and our complimentary shuttle service. We are also pleased to hear that our breakfast menu is varied and delicious. Your positive feedback encourages our entire team to maintain the quality of our service and facilities to ensure every guest has a memorable stay. We hope to welcome you back to Swissôtel Belinne Surabaya Airport in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport

Dear Valued Guest, Thank you for your review. We appreciate your appreciation of the hotel's convenient location near the airport and its peaceful and comfortable atmosphere. We are delighted to hear that your stay was enjoyable. Your review encourages our entire team to continue maintaining the quality of service and comfort for all our guests. We hope to welcome you back to Swissôtel Belinne Surabaya Airport in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport

Dear Valued Guest, Thank you so much for your stay and for sharing your valuable feedback. We are delighted that our hotel was a suitable stopover during your journey and that you had a clean and comfortable stay. Your compliments on the warm and friendly service from our staff are a great encouragement to all of us. These compliments motivate us to further improve the quality of our service and to provide friendly and attentive service to all guests. We hope to welcome you back to Swissôtel Surabaya - Berlin Airport again. We look forward to providing you with an even more satisfying stay. The Management Team, Swissôtel Surabaya - Berlin Airport

Dear Valued Guest, Thank you for taking the time to write a review and share your experience with us. We are delighted to hear that the hotel's location near the airport and the free shuttle service made your stay convenient. We appreciate your appreciation of the comfort of the room and the water facilities provided. Regarding your feedback about the hot room temperature and the air conditioning not being cool enough, we apologize for the inconvenience. We have instructed our engineering team to inspect and ensure the air conditioning system is functioning properly to prevent this from happening again during your next stay. Thank you again for your valuable review and feedback. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely, The Management Team, Swissôtel-Belinn Surabaya Airport

Dear Valued Guest, Thank you for taking the time to share your short review. We are delighted to know that our service left a positive and satisfying impression on you. Feedback like this motivates all our team to continuously strive to provide the best service at every opportunity. We sincerely hope to welcome you back again and for an even better or similar experience. Best regards, Management Swiss-BelInn Surabaya Airport

Dear Valued Guest, Thank you for taking the time to write us a positive review regarding your stay with us. We are so glad that you enjoyed our well-maintained rooms and that our location made your stay comfortable. Our guests' comfort is always our top priority and these reviews will serve as motivation for our team to continue providing the best service to all our guests. We do hope to welcome you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management

Dear Valued Guest, Thank you for taking the time to write us a positive review about your stay with us. We are so glad that you found our hotel to be the perfect fit for your getaway and city break. Your comfort and satisfaction are the driving force behind our continued commitment to providing the best possible service. We look forward to welcoming you back again soon and providing you with an equally memorable experience. Best regards, Management Swiss-BelInn Surabaya Airport

Dear Valued Guest, Thank you for sharing your positive feedback regarding your stay with us. We are very glad that you enjoyed our hotel, its cleanliness, comfort, friendly staff and the variety and delicious breakfast. We are also glad that our airport transfer service was helpful in your trip. This feedback means a lot to us and it encourages us to maintain the quality of our services and comfort for our guests, especially business travelers like you. We do hope to welcome you back again and to provide you with an even better experience. Best regards, Swiss-Belinn Management Surabaya Airport

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted that you were satisfied with our hotel’s interior design, the cleanliness of the premises and the friendliness of our staff. We are also delighted that our varied and delicious breakfast menu added to the comfort of your stay. We thank you for enjoying our airport transfer service. These comments and compliments are an encouragement for our team to continue providing the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted that you were satisfied with our food and felt that it was worth the price you paid. We are honored that our hotel has supported your business, especially with its location near Juanda Airport. Our guests' comfort is always our top priority, and your positive comments are a great motivation for our entire team to strive to provide the best service every time you stay. We hope that you will continue to have such a great experience on your next visit. Best regards, Swiss-Belinn Management, Surabaya Airport

Dear valued guest, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our comfortable room, complete amenities, and the warm hospitality provided by our team. It is always our goal to create a pleasant and memorable stay for every guest. We truly appreciate your kind words, as they motivate us to continue delivering excellent service and maintaining a welcoming environment for all our visitors. We hope your overall experience was enjoyable and that we had the opportunity to make your stay convenient and relaxing. We look forward to welcoming you back on your next visit, and we will be more than happy to serve you again. Best regards, Management Swiss-Belinn Airport Surabaya

Dear Valued Guest, Thank you for taking the time to share your experience at Swiss-Belinn Surabaya Airport. We are delighted that you chose our hotel and we sincerely apologize for the inconvenience you experienced when requesting additional keys and floor access, especially when you are with your children. We sincerely apologize for this. While we have a policy of floor access for guest safety, our team could have provided a more suitable solution for the comfort of you and your family. We have passed your feedback to our front desk team to prevent this from happening again and to provide the best service. Thank you for your understanding and we look forward to welcoming you back for an even better experience. Best regards, Swiss-Belinn Surabaya Airport Management

Dear valued guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced during check-in, particularly regarding requesting additional keys and access between floors. This situation can be difficult, especially when you have children traveling with you. We have raised this issue with the front desk team so that they can propose better solutions in the future, including addressing room accessibility and the needs of guests travelling with families. Your feedback is very important in order to improve the quality of our service. We look forward to welcoming you back for an even more comfortable and smooth experience on your next visit. Best regards, Swiss-Belinn Management Surabaya Airport

Dear valued guest, Thank you for sharing your review and choosing Swiss-Belinn Surabaya Airport as your preferred accommodation. We are very glad that you were satisfied with the friendliness of our staff and the proximity to Juanda Airport, which made your journey more comfortable. Your feedback is a driving force for us to continue striving to provide the best service to all our guests. We hope that your next stay will be an even more memorable and enjoyable experience. Best regards, Swiss-Belinn Surabaya Airport Management

Dear Valued Guest, We warmly welcome you to Swiss-Belinn Airport Surabaya and thank you for taking the time to share your experience. We apologize for any inconvenience you have experienced regarding our room temperature and air conditioning systems. Your feedback is highly appreciated and our technical team will ensure that all air conditioning systems are installed optimally without any further modifications. We are very pleased that you were satisfied with the friendliness and helpfulness of our staff, as well as with the speedy check-in process. Thank you for allowing our team to assist you in moving you to a non-smoking room upon your request. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya for an even more comfortable and enjoyable experience. Best regards, Management, Swiss-Belinn Airport Surabaya