Verified Traveler

10.0

/10

Reviewed 2 day(s) ago

A delightful experience! From the speedy check-in process, the well-maintained room quality, the extensive and enjoyable breakfast menu, to the responsiveness of the security guard in the courtyard to greet and manage car check-in and check-out.

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abraham j. m.

7.2

/10

Reviewed 5 day(s) ago

The room was old and the toilet was not clean. This hotel has to upgrade the room and toilet. Check-in was fast and helpful.

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L***h

Leisure

10.0

/10

Reviewed 1 week(s) ago

Recommended! If I go back to Surabaya, I'll definitely come back here again. It lived up to my expectations and didn't disappoint. 😍

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1 people find it helpful

TAUFIQURRACHMAN S.

Business

9.4

/10

Reviewed 2 week(s) ago

The rooms are very spacious and very comfortable, close to the city center. Cleanliness is good. No connecting rooms are available.

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N***i

Staycation

10.0

/10

Reviewed 2 week(s) ago

The staff is friendly, the rooms are appropriate and clean.

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L***a

Leisure

10.0

/10

Reviewed 3 week(s) ago

The hotel staff was very friendly, and the room was top notch. Thank you very much.

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1 people find it helpful

N***h

Transit

9.4

/10

Reviewed 3 week(s) ago

Comfortable in a variety of conditions, whether you're just in transit or on a family trip. The rooms are clean, and the staff is friendly and helpful, from the security guards to the front desk.

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1 people find it helpful

Accommodation's Reply

19 May 2026

Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager

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N***h

9.4

/10

Reviewed 3 week(s) ago

I've stayed several times but it's never disappointing. If there's a problem with the room, the staff are very responsive.

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Accommodation's Reply

19 May 2026

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t***l

Business

9.4

/10

Reviewed 4 week(s) ago

The Royal Regantris Hotel is the most comfortable and close to delicious food. I'll definitely come back here if I'm in Surabaya. Best of luck!

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Accommodation's Reply

19 May 2026

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Andreas K.

Staycation

9.4

/10

Reviewed 5 week(s) ago

An old but very comfortable hotel and one of the best recommendations in the city center. Worth the price.

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Accommodation's Reply

19 May 2026

Dear Mr. Andreas, From the Royal Regantris Sendana Hotel, Thank you for taking the time to write a review of your stay. We are delighted to hear that you had a memorable time at the Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to the Royal Regantris Sendana again in the future. Sincerely, Fajar Putra, Front Office Manager

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G***a

Business

10.0

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly to visitors from out of town, informative, the security guard is a star 🌟🌟🌟🌟🌟 very cool and polite, salute!

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Accommodation's Reply

15 Apr 2026

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M***i

Leisure

9.7

/10

Reviewed 9 week(s) ago

Overall, the hotel is comfortable, clean and tidy, close to eateries and in the city center and close to Gubeng Station. However, perhaps the service could be improved, especially the receptionist. I checked in on March 30, 2026 at 3 AM, via phone asked the price of AYCE breakfast, only 80k, when I asked the receptionist she answered 100k, I immediately confirmed, "I called you earlier and they said 80k," she was immediately shocked and nervously replied, "Oh yeah, 80k," is this a markup or not... annoying (that's the only minus).

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1 people find it helpful

Accommodation's Reply

15 Apr 2026

Dear Mr. Mulyo Adi, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to receive your positive feedback through the Traveloka app. Regarding the additional buffet breakfast, our hotel normally charges 100,000 Rupiah per person. However, we offer a Happy Hour where the additional breakfast is available for 80,000 Rupiah per person. This Happy Hour price is subject to availability and must be paid immediately during Happy Hour. Thank you again for being our guest. We hope to welcome you back on your next stay. Sincerely, Fajar Putra, Front Office Manager

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Verified Traveler

Transit

6.8

/10

Reviewed 9 week(s) ago

Last year, staying at Royal Regantris Cendana made me and my family come back again, because it was fun, this time staying at Royal Regantris Cendana was disappointing, got a room with a condition where the bathroom door could not be closed properly, so it had to be fixed first, the bed sheets used were dirty and had red stains like blood (maybe they had been washed but not clean) hopefully in the future it can be fixed.

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Accommodation's Reply

15 Apr 2026

Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to review your stay with us. We apologize for any inconvenience you may have experienced. We have reviewed all your feedback and are taking steps to prevent such incidents from happening again in the future. We apologize again for any inconvenience caused. We hope to welcome you back on your next stay with even better service. Sincerely, Fajar Putra, Front Office Manager

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B***a

Transit

8.2

/10

Reviewed 9 week(s) ago

The WhatsApp admin is very responsive. Thank you for accommodating this hassle.

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Accommodation's Reply

15 Apr 2026

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Diandra a. R.

Leisure

8.2

/10

Reviewed 10 week(s) ago

The staff's friendliness and complaint handling are excellent, really great.

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Accommodation's Reply

15 Apr 2026

Dear Ms. Diandra A. R., From the Royal Regantris Cendana Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your memorable stay at Royal Regantris Cendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Cendana for your next visit. Sincerely, Fajar Putra, Front Office Manager

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R***a

Staycation

8.4

/10

Reviewed 10 week(s) ago

The hotel itself is quite comfortable. Upgrades/renovations to the hotel facilities are likely in need. The surrounding area is quite good, and the location, close to the mall, is a plus. Best price

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Accommodation's Reply

15 Apr 2026

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Sadtoto S.

Leisure

9.1

/10

Reviewed 10 week(s) ago

View to road access from 5th floor.

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Accommodation's Reply

30 Mar 2026

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S***n

Leisure

8.2

/10

Reviewed 10 week(s) ago

It's cool and comfortable to live here. Close to Tunjungan Plaza.

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Accommodation's Reply

30 Mar 2026

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Annisa R.

Transit

8.5

/10

Reviewed 10 week(s) ago

So far so good, right in the middle of town ☺️

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2 people find it helpful

Accommodation's Reply

30 Mar 2026

Dear Ms. Anisa Rahmi, Royal Regantris Sendana Hotel extends its highest regards. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager

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B***u

10.0

/10

Reviewed 10 week(s) ago

Strategic location, varied breakfast menu... Comfortable process from check in to check out

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Accommodation's Reply

30 Mar 2026

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Royal Regantris Cendana

Overall Ratings & Reviews Royal Regantris Cendana

8.6

8.6

8.3

8.8

8.6

Traveler Reviews Royal Regantris Cendana