The night reception staff provided terrible service and were rude to customers. The room smelled musty, the bedsheets had blood stains that hadn't been washed properly, and were very dusty. I called to report this, and they said someone would come up to check, but they never did and didn't even inform me. I had to go down and ask for a room change. The new room had a bathroom that smelled of urine, and we had to clean it ourselves with water and shower gel. I would not recommend staying here; I was very unimpressed.