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Great Diponegoro Hotel Surabaya

Explore Great Diponegoro Hotel Surabaya

Overall Ratings & Reviews Great Diponegoro Hotel Surabaya

Traveloka (4,689)

Other sources (1)

8.7

Very Good

From 4,689 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya

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Bedroom (186)

Staff Friendliness (175)

Distance to City Center (173)

Ambiance (172)

Bathroom (165)

Accessibility (147)

Room Space (145)

Hotel Area (138)

Surroundings (129)

Family Friendly (107)

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Traveler Reviews Great Diponegoro Hotel Surabaya

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Customer reviews

peng

10.0

/10

Reviewed 4 day(s) ago

The room was really nice, clean, the room and the sheets were also clean, close to everywhere and there was a restaurant too, the facilities were sufficient, only the sound of vehicles outside could be heard.

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Natasya R.

10.0

/10

Reviewed 1 week(s) ago

Very nice hotel and beautiful view

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Accommodation's Reply

21 Apr 2026

Dear Ms. Natasia R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team

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A***a

9.1

/10

Reviewed 2 week(s) ago

The staff are very friendly from the cleaning service, security and receptionists are very helpful, the hotel location is close to everywhere, the only downside is that the room is not soundproof from the outside, otherwise it is good.

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Accommodation's Reply

21 Apr 2026

Dear Mr./Ms. A*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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Andri O.

10.0

/10

Reviewed 4 week(s) ago

Good, cheap, neat, clean, friendly

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Accommodation's Reply

07 Apr 2026

Dear Mr. Andrew O., First of all, we would like to express our sincere gratitude for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are very pleased that you have shared your experience on our hotel review page. We hope to welcome you again on your next visit. Thank you and have a great day. Sincerely, The Management Team

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Bambang S.

Leisure

10.0

/10

Reviewed 4 week(s) ago

Every time I go back to my hometown in Surabaya during Eid al-Fitr, I always go to Great, because the rooms are clean and comfortable.

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Accommodation's Reply

01 Apr 2026

Dear Mr. Bambang S., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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Bambang S.

8.5

/10

Reviewed 4 week(s) ago

Clean rooms, good service, I subscribe to Great every time I go back to SBY, even though when I go offline they always run out of rooms.

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Accommodation's Reply

01 Apr 2026

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Syalim

Staycation

9.4

/10

Reviewed 4 week(s) ago

Every three months I always come to Surabaya, and always stay at the Great Hotel, the hotel's location is very strategic, close to everywhere, and the room atmosphere is very comfortable.

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Accommodation's Reply

30 Mar 2026

Dear Ms./Mrs. Syalim, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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Eris S.

Leisure

8.5

/10

Reviewed 4 week(s) ago

The hotel staff were friendly, the room was clean, and thankfully, we had a great view, allowing us to see the city from above. It was definitely worth the price. The food was also quite varied and delicious. Thanks to the hotel staff for making this vacation a memorable one. Love!

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Accommodation's Reply

07 Apr 2026

Dear Ms./Mrs. Aris S., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team

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i***n

Staycation

10.0

/10

Reviewed 4 week(s) ago

Highly recommended for a staycation in Surabaya, supported by a very responsive crew.

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1 people find it helpful

Accommodation's Reply

30 Mar 2026

Dear Ms./Mrs. I*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

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i***n

Staycation

10.0

/10

Reviewed 4 week(s) ago

Highly recommended for family vacations

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1 people find it helpful

Accommodation's Reply

30 Mar 2026

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S***a

Staycation

9.4

/10

Reviewed 5 week(s) ago

+ The receptionist helped check in in a friendly manner. + The room was clean, tidy, odorless, and well-lit. + The parking attendant directed the parking well. + The location is next to Indomaret and KFC. + The bathroom is clean, with complete toiletries and clean towels. + Free refill of drinking water. + Complete amenities. - The TV is not a smart TV yet. - Can connect to Wi-Fi but cannot access Netflix

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Accommodation's Reply

30 Mar 2026

Dear Mr./Ms. S*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

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S***i

Staycation

8.5

/10

Reviewed 6 week(s) ago

Clean rooms, friendly staff. Close to Indomaret

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Accommodation's Reply

18 Mar 2026

Dear Mr./Ms. S*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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Y***a

Staycation

9.1

/10

Reviewed 6 week(s) ago

The hotel's surroundings are excellent, with an Indomaret and several food outlets nearby. The hotel is nice, clean, and comfortable, with minimal street noise.

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Accommodation's Reply

18 Mar 2026

Dear Ms. Y*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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c***a

Leisure

10.0

/10

Reviewed 7 week(s) ago

Got a room with a nice city view, the room and bathroom facilities were also good.

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Accommodation's Reply

09 Mar 2026

Dear Mr./Ms. C*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

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cantika f.

10.0

/10

Reviewed 7 week(s) ago

Stayed here, overall the room was clean and comfortable, with cool AC, towels, and fragrant sheets. Poor soundproofing. The service was very friendly. Overall good, please keep it up. Keep it up.

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Accommodation's Reply

09 Mar 2026

Dear Ms. Cantika f., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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d***a

9.1

/10

Reviewed 8 week(s) ago

Ordered room service, the food was really delicious, especially the chili sauce. The room was standard, clean, comfortable, the location is great, to the left of Indomaret, to the right of KFC, so it's just a short walk.

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Accommodation's Reply

05 Mar 2026

Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

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Verified Traveler

8.5

/10

Reviewed 8 week(s) ago

There's a slight turn, making it a bit difficult to turn around and have to cross the street. The service is okay. There's a child's soap that was left behind, which we checked for upon check out. It's a shame there's no pool. The rooms are clean. The food, however, isn't very varied; the only side dishes for rice are colo-colo fish and capcay vegetables. There are other breakfast options, though: cereal, milk, soto (soy sauce), bread, eggs, and pastries.

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Accommodation's Reply

03 Mar 2026

Dear Mr./Mr. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing moments at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management

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T***o

Business

10.0

/10

Reviewed 8 week(s) ago

Budget room... Facilities according to the price... Okay, basically.... Only the towels need to be replaced with new ones... Lembiru lah...

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1 people find it helpful

Accommodation's Reply

28 Feb 2026

Dear Ms./Mrs. T*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant moments or situations that did not meet your expectations at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a good day. Sincerely, The Management

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Meriza T. F.

Staycation

9.4

/10

Reviewed 8 week(s) ago

I've lost count of how many times I've stayed at this hotel, and it actually feels like I'm staying in a boarding house because I've been extending my stay for over two weeks. If I'm ever in Surabaya, I always stay at the Great Hotel, haha. Everything is great, except for the food, which I find lacking in flavor, so I only eat out occasionally.

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Accommodation's Reply

28 Feb 2026

Dear Ms. Marisa T.F., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you back again soon. Thank you and have a great day. Sincerely, The Management Team

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a***i

9.4

/10

Reviewed 10 week(s) ago

Good hotel, friendly staff and clean rooms

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1 people find it helpful

Accommodation's Reply

15 Feb 2026

Dear Mr./Ms. A*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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