Paul v. B.

Business

10.0

/10

Reviewed 6 day(s) ago

Friendly staff, central location, comfortable rooms.

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D***i

Leisure

8.2

/10

Reviewed 1 week(s) ago

The hotel staff is friendly and very helpful if there are any needs from the guests staying there.

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Accommodation's Reply

27 Oct 2026

Dear Mr./Ms. D*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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N***l

Staycation

6.7

/10

Reviewed 1 week(s) ago

I only got the smoking room, they should have made more non-smoking options, and I only got here exactly at check-in time, by the way.

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Accommodation's Reply

29 Oct 2026

Dear Mr./Ms. N***l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. For Your Information all request are subject to availability. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management

d***a

9.0

/10

Reviewed 2 week(s) ago

The hotel staff was friendly, everything was fine, and the surroundings were also fine. The only thing that wasn't so great was the soundproofing. I got a room with a connecting door (meaning someone else was in the next room), but instead, the next room was full of people fighting (some kind of arguing), it was incredibly noisy. My intention for a quiet staycation turned out to be anything but. 😭

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Accommodation's Reply

23 Oct 2026

Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing moments at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management

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Robertus A.

10.0

/10

Reviewed 3 week(s) ago

It's quite close to us and the price is affordable.

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Accommodation's Reply

20 Oct 2026

Dear Mr. Robertus A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team

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J***n

Business

9.1

/10

Reviewed 3 week(s) ago

In Room 1021, the sink faucet wouldn't drain. Please be aware of this before guests arrive. All facilities are functioning properly. Overall, the service is excellent.

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1 people find it helpful

Accommodation's Reply

14 Oct 2026

Dear Mr./Ms. J*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management

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n***a

Business

9.1

/10

Reviewed 3 week(s) ago

The room is spacious, clean, the AC is super cold, and the TV can even stream Netflix. It's also well-located and strategically located, not too far from the station.

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Accommodation's Reply

12 Oct 2026

Dear Mr./Ms. N*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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I***m

Staycation

8.5

/10

Reviewed 3 week(s) ago

The staff is friendly, and the food is delicious. Thanks.

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Accommodation's Reply

12 Oct 2026

Dear Mr./Ms. I*m, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

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Verified Traveler

8.8

/10

Reviewed 4 week(s) ago

I needed a non-smoking room, but they weren't available. Overall, it was fine.

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Accommodation's Reply

06 Oct 2026

Dear Mr./Mr. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant moments or situations that did not meet your expectations at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management

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Erwan

Business

9.4

/10

Reviewed 5 week(s) ago

Thank you, Mr. Sandi, for always responding quickly to all forms of service. Best wishes and continued success, Mr. Sandi. Thank you.

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Accommodation's Reply

05 Oct 2026

Dear Mr. Erwan P.O., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you back again soon. Thank you and have a great day. Sincerely, The Management Team

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J***n

9.4

/10

Reviewed 5 week(s) ago

This is my umpteenth time staying at Great when I'm in Surabaya. The rooms are clean and comfortable.

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Accommodation's Reply

01 Oct 2026

Dear Mr. J*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

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J***n

10.0

/10

Reviewed 6 week(s) ago

Improve services for visitor comfort

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Accommodation's Reply

21 Sep 2026

Dear Mr. J*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

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d***i

10.0

/10

Reviewed 7 week(s) ago

Comfortable, clean, friendly service.

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Accommodation's Reply

21 Sep 2026

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Riverio V.

Business

5.0

/10

Reviewed 7 week(s) ago

My room was not made up, I waited for more than half an hour.

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Accommodation's Reply

30 Sep 2026

Dear Mr. Riverio V., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing moments at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management

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Byanca P. A. P.

10.0

/10

Reviewed 7 week(s) ago

The stay here was pleasant, clean, and friendly. Mas Alvi was especially helpful whenever I needed anything. Unfortunately, the room wasn't soundproof and didn't have a smart TV.

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Accommodation's Reply

21 Sep 2026

Dear Ms./Mrs. Bayanga P.A.P., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you back again. Thank you and have a great day. Sincerely, The Management Team

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A***u

Business

10.0

/10

Reviewed 7 week(s) ago

Kudos to MOD Hotel (Mr. Rully) for their highly responsive service. They were quick to respond, communicative, and quick to provide information and assist guests with their needs. This kind of service truly provides a comfortable and professional experience. 👍

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Accommodation's Reply

17 Sep 2026

Dear Mr./Ms. A*u, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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Verified Traveler

9.7

/10

Reviewed 7 week(s) ago

With the facilities and services provided, Greta Diponegoro Hotel Surabaya deserves to be upgraded to a 4-star hotel.

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Accommodation's Reply

17 Sep 2026

Dear Mr./Mr. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

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H***i

8.5

/10

Reviewed 8 week(s) ago

Okay, it's solid and bouncy. Parking is limited for cars.

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Accommodation's Reply

07 Sep 2026

Dear Mr./Ms. H*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant moments or situations that did not meet your expectations at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to improve our services in the future. We sincerely hope to welcome you again. Thank you and have a good day. Sincerely, The Management

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Devita A. S.

Staycation

8.2

/10

Reviewed 9 week(s) ago

Strategic location and clean rooms.

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Accommodation's Reply

31 Aug 2026

Dear Ms. Devita, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

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Nguyen T. H.

8.5

/10

Reviewed 10 week(s) ago

The staff were enthusiastic and friendly. The rooms were clean, although the towels were a bit old. The breakfast area was nice.

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Accommodation's Reply

01 Sep 2026

Dear Mr./Ms. Nguyen T. H., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management

Great Diponegoro Hotel Surabaya

Overall Ratings & Reviews Great Diponegoro Hotel Surabaya

8.9

8.8

8.5

8.9

8.8

Traveler Reviews Great Diponegoro Hotel Surabaya