Verified Traveler
9.1
/10
Reviewed 2 week(s) ago
Great service, friendly staff, delicious and varied food. The only downside is that they don't provide drinking water in the rooms; you have to refill it at the provided dispenser. During my stay, the dispenser was empty, and the staff took a long time to replace it. By the way, the hotel staff also gave me the wrong room initially, while the room was being repaired, but it was quickly replaced by the hotel staff. This is just a minor issue, in my opinion.
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Accommodation's Reply
22 Oct 2026
Dear Valued Guest, Golden Tulip Essential Makassar is pleased to share our heartfelt gratitude for your time sharing your stay with us. We are delighted that you appreciated the friendliness of our staff and enjoyed our delicious and varied cuisine. However, we apologize for the inconvenience you experienced when refilling your drinking water due to the empty water dispenser and the lengthy process of replacing the gallon container. We understand that simple things like providing drinking water are essential for a comfortable stay. We also apologize for the initial room assignment error upon arrival. Although our team attempted to change your room immediately, we realize this experience could have been avoided. Thank you for your understanding and positive attitude in handling this situation. Your feedback is extremely important to us and will be used in our evaluations to improve coordination and service quality, so that we can provide even more comfortable and memorable stays for all our guests. Once again, we apologize for any inconvenience you experienced and thank you for your trust in Golden Tulip Essential Makassar. We hope to welcome you back again and provide you with an even more impressive stay on your next visit. Sincerely, The Management Team, Golden Tulip Essential Makassar
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