I***a
6.0
/10
Reviewed 7 week(s) ago
We chose this hotel because it was close to our destination and had good reviews, but not for our experience. We arrived from Jakarta at 1:45 PM WIB and couldn't check in right away because the system said check-in was required by 2:00 PM WIB. This is the first time a hotel has refused a customer using a system-specific reason. We would have understood if we had been informed, for example, that they should check for available rooms or that rooms were being prepared. It didn't stop there, the next day at around 10:30 AM WIB we received a WhatsApp message telling us to get ready to check out at 11:00 AM WIB. Wow, this is the first time we've stayed at a hotel with a system like this. We understand each hotel's rules, but this hotel's rules are so strict. Hopefully, the hotel management can improve and accept constructive feedback. Thank you.
Read More
See original
4 people find it helpful


