Hi Valerian, Thank you for choosing Rozelle Hotel for your accommodation. We apologize for the inconvenience. Previously, the hotel has explained that the room type you chose is a budget sharing Living room, the front door leading to the living room is not locked because it is shared and allows our staff and other guests to enter. Our staff received information from your colleague that the car key was with you, so our staff entered the living room and knocked on your room to make sure and did not open or enter your room at all. Regarding the dirty floor comment, since the room type you booked is a budget sharing living room, it is possible that the floor in question is the living room because it is a public area and there are other guests walking around and using the living room area, it is also possible that at that time our housekeeping staff had not yet made rounds to the area which is usually done every 3 hours. If there is anything else that is not clear or I can help and make sure again for the next visit, please do not hesitate to contact me at the Rozelle Hotel. Guest satisfaction is our priority, we have also tried to contact you via the telephone number filled in during registration but it is always unreachable for confirmation and follow-up on this problem. Regards, Angga. General Manager

Hi Irawati L. I. Thank you for your comments. We do apologise for the inconvenience. At rozelle hotel cleanliness is one of our highest priority, after further investigation, we found the data that we change all the linen and towels at your room. We afraid there something happened to your pillow during your stay due to your check in time is at around 5pm and your inform us pertaining the pillow at around 9pm , If you need any further assistance or further explanation, please do not hesitate to contact me by contacting Rozelle Hotel. Regards, Angga General manager