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Explore Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Traveloka (480)

Other sources (510)

8.7

Very Good

From 480 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.8

Meal

8.3

Location

9.0

Service and Facilites

8.6

People often mention about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

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Accessibility (18)

Bedroom (17)

Staff Friendliness (14)

Ambiance (14)

Room Space (14)

Hotel Area (14)

Surroundings (13)

Bathroom (12)

Check-in/out Time (11)

Soundproof (9)

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Traveler Reviews Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

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Customer reviews

a***m

8.8

/10

Reviewed 2 week(s) ago

The place is amazing. Located in the klia2 area. Very helpful for those of you who are in transit, especially those using Air Asia. From international arrivals, exit immigration and then go up to level 2m. Very close. You don't need to leave the airport. There are also many restaurants around the hotel. The hotel atmosphere and rooms are comfortable, although I didn't like the pillows and mattress. But that's not a big problem.

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1 people find it helpful

Elmyra N. K.

Transit

9.4

/10

Reviewed 3 week(s) ago

I only stayed here for one night, I picked the 12-hour room. Facilities are good for just a 1 night stay. Room is not too spacious, but just enough to store our luggage. My type of room had a shared bathroom, but it was very clean. The bed is also very comfortable. All in all, a 10/10 stay!

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H***a

10.0

/10

Reviewed 4 week(s) ago

Great place for transit. Near all the restaurants.

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adelina

Medical

9.7

/10

Reviewed 7 week(s) ago

Easy check in, clean room.

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K***h

Transit

8.5

/10

Reviewed 12 week(s) ago

Convenient and clean, compact and comfortable.

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Accommodation's Reply

22 May 2025

Thank you for your kind feedback. We are glad you found the stay convenient, clean and comfortable. We hope to welcome you back in the near future. Thank you. Kind regards, Annabel Teh Hotel Manager - Aerotel KUL

Ivonny M.

Leisure

9.4

/10

Reviewed 16 week(s) ago

It is very suitable for those who have early morning flights because they are not rushed for time & are right in the KLIA 2 area.

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1 people find it helpful

Accommodation's Reply

25 Apr 2025

Thank you so much for taking the time to post a review,Ivonny M! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and we are very sorry for any inconvenience caused during your stayed. We would love to welcome you back soon. Thanks again! Best Regards, Puteri Reservation- Aerotel KUL

G***t

6.5

/10

Reviewed 17 week(s) ago

Location and others are OK. Only problem is noisy. Close the door sounds heard a lot.

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Accommodation's Reply

25 Apr 2025

Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and we are very sorry for any inconvenience caused during your stayed. We would love to welcome you back soon. Thanks again! Best Regards, Puteri Reservation- Aerotel KUL

Yudi H.

Leisure

9.4

/10

Reviewed 17 week(s) ago

The room was comfortable but we had to wake up early to go to immigration.

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1 people find it helpful

Accommodation's Reply

08 Apr 2025

Thank you so much for taking the time to post a review, Yudi H! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and we are very sorry for any inconvenienced caused during your stayed. We would love to welcome you back soon. Thanks again! Best Regards, Puteri Reservation- Aerotel KUL

M***a

Leisure

8.8

/10

Reviewed 28 week(s) ago

wanted to check in but only went up 1 floor in less than 5 minutes 😍🤩

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Accommodation's Reply

24 Jan 2025

Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and it is rewarding to be hear. We would love to welcome you back soon and looking forward to meet you soon. Thanks again!

David T.

8.5

/10

Reviewed 28 week(s) ago

For those who have an early morning flight. It is very suitable to stay here.

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Accommodation's Reply

24 Jan 2025

E***a

Leisure

9.4

/10

Reviewed 29 week(s) ago

Very nice and comfy hotel to stay overnight whenever you got the morning flight in order not to rush early to the airport.. I would stay here again on my next trip.. To feel safe for morning flight

1 people find it helpful

Accommodation's Reply

24 Jan 2025

N***r

Leisure

10.0

/10

Reviewed 30 week(s) ago

It was a last moment check in but they gave the best service. Highly recommended!

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Accommodation's Reply

24 Jan 2025

nadzirah r.

Staycation

9.1

/10

Reviewed 34 week(s) ago

Comfortable bed. Beautiful and comfortable room, clean. Check in- can be long queue.

1 people find it helpful

Accommodation's Reply

13 Dec 2024

Thank you so much for taking the time to post a review, Nadzirah! We are so happy to hear that you satisfied for services offered and that our cleanliness and comfortable beds were particularly highlight. Additionally, appreciated on highlighting the long queue, we will try our best to improve accordingly. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!

i***l

8.5

/10

Reviewed 36 week(s) ago

Located on the 2nd floor of klia-klia, the room is spacious and clean, only 100 meters from the check-in counter, very helpful if you are in transit, close to the food counter which is open 24 hours

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2 people find it helpful

Accommodation's Reply

13 Dec 2024

Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered and that our cleanliness and comfortable beds were particularly highlight. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!

A***h

8.2

/10

Reviewed 36 week(s) ago

Comfortable, clean hotel, friendly staff, suitable as a transit hotel because it is close to the gate

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Accommodation's Reply

13 Dec 2024

Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered and that our comfortable beds and friendly staff were particularly highlight. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!

T***o

Staycation

9.1

/10

Reviewed 37 week(s) ago

This hotel location is good and comfortable hotel

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Accommodation's Reply

13 Dec 2024

Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered and that our comfortable beds was particularly highlight. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!

P***y

Transit

10.0

/10

Reviewed 43 week(s) ago

Sound proofs needs improvement. Overall great transit hotel 👍🏼.

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L***w

Business

9.4

/10

Reviewed 43 week(s) ago