Dear Mr./Mrs. W*a, Warm greetings from Aston Inn Tasikmalaya. Thank you for taking the time to provide us with a very valuable review and feedback. We apologize for the inconvenience you experienced, both regarding the tissue request and the condition of the AC in the room. This is certainly not the standard of service we want to provide to our guests. We have conveyed your feedback to the relevant team for serious attention and evaluation for future improvements. We greatly appreciate your patience and understanding, and hope to welcome you back with a much better experience in the future. Best regards, Aston Inn Tasikmalaya Management