Overall Ratings & Reviews S Loft Manado

Dear Mario, Thank you for sharing your feedback. We are truly sorry to hear about your recent experience and sincerely apologize for the inconvenience you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we are very concerned to hear about the condition of the linen in your room. After we double checked linen was clean and have dry stain (was not new wet blood) & we assured we are not set up used linen or dirty linen for new guest & we always daily laundry of all our linens & towels. We also regret the inconvenience caused by the air conditioning, while that room also was occupied by other guests were before and in our recorded they weren't having issue about the AC. And regarding the stairs that we concerns about the safety stairs and besides that the lobby is not far from the room. Your comments are valuable to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Regards, S Loft Manado