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Explore The Zuri Palembang

Traveloka (8,359)

8.6

Very Good

From 8,359 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.7

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Ambiance (116)

Distance to City Center (111)

Staff Friendliness (109)

Bedroom (102)

Accessibility (93)

Hotel Area (89)

Bathroom (88)

Variety (86)

Taste (79)

Room Space (78)

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Traveler Reviews The Zuri Palembang

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Customer reviews

B***a

Staycation

9.4

/10

Reviewed 14 hour(s) ago

comfortable hotel, friendly staff.

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Sri M.

Business

10.0

/10

Reviewed 2 day(s) ago

the hotel is very comfortable and nice

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d***a

Staycation

7.2

/10

Reviewed 5 day(s) ago

Please pay more attention to the cleanliness of the room, the bedsheets have lots of yellow stains, there are lipstick marks on the mouthwash cup in the toilet (not the one we used). Please pay more attention to things like that, it's very dirty.

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S***i

10.0

/10

Reviewed 1 week(s) ago

Highly recommended, you can ask for items when you're already co.

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Accommodation's Reply

28 May 2025

Good afternoon Sir/Madam. Thank you for recommending The Zuri Hotel Palembang as your accommodation or staycation with your family in Palembang. Glad to hear that we have provided a pleasant stay experience for you and your family! Thank you for your 5-star rating. We look forward to your next visit! Stay safe and stay healthy :) Best Regards, Darwin Siahaan.(General Manager)

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I***a

8.5

/10

Reviewed 1 week(s) ago

the room is comfortable, spacious and clean the breakfast is delicious, maintain the service, thank you

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Accommodation's Reply

28 May 2025

Good Afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you feel comfortable and satisfied with the best facilities and services that we have provided during your stay at our hotel. Thank you for your 5/5 star rating. We will look forward to your next visit with a more memorable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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H***n

Staycation

10.0

/10

Reviewed 1 week(s) ago

This hotel is highly recommended for those who want to vacation with family, the food is also guaranteed to be delicious and there are many variants, whatever you want to eat, just choose, awesome. 🥰

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Accommodation's Reply

28 May 2025

Good afternoon Sir/Madam. Thank you for recommending The Zuri Hotel Palembang as your accommodation or staycation with your family in Palembang. Glad to hear that we have provided a pleasant stay experience for you and your family! Thank you for your perfect star rating. We look forward to your next visit with a more extraordinary experience and service! Stay safe and stay healthy :) Best Regards, Darwin Siahaan.(General Manager)

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H***I

8.5

/10

Reviewed 2 week(s) ago

It's really great. What else can I do?

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Accommodation's Reply

28 May 2025

Good afternoon Sir/Madam. Thank you for your 5/5 star rating! We look forward to your next visit with a more enjoyable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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M***n

9.7

/10

Reviewed 2 week(s) ago

Overall, it's top, for those looking for a hotel in the city center, just go to The Zuri.

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Accommodation's Reply

23 May 2025

Good Afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. The perfect star rating with positive reviews that you gave means a lot to us. We will look forward to your next visit! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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M***u

Staycation

8.5

/10

Reviewed 2 week(s) ago

Worth to try, strategic location (near karaoke places, restaurants and malls), okay and comfortable rooms, friendly staff, can borrow prayer equipment (prayer mats and mukenas), clean and comfortable swimming pool, easy access.

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Accommodation's Reply

23 May 2025

Good Afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Our hotel is located in the city center, making it very easy for guests to access shopping centers, Palembang's signature restaurants, and government centers. Thank you for your 5/5 star rating! We look forward to your next visit with a more memorable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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D***a

Leisure

6.2

/10

Reviewed 2 week(s) ago

I entered the room when checking in without being escorted directly by hotel staff, very disappointing.

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Accommodation's Reply

23 May 2025

Good Afternoon Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation in Palembang. Our Concierges are ready to assist all guests from unloading luggage from vehicles to delivering guest luggage to the room directly! We will look forward to your next visit with a more enjoyable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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R***i

Leisure

9.7

/10

Reviewed 2 week(s) ago

This is my first time staying at the Zuri Hotel and I really liked the room. It's quite spacious. The view is straight out to the Palembang Icon Mall. The bathroom is quite spacious. The soap and shampoo smell good. There are lots of breakfast options.

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Accommodation's Reply

20 May 2025

Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you feel comfortable and satisfied with the best facilities and services that we have provided during your visit to our hotel. Thank you for your perfect star rating! We will look forward to your next visit with a more memorable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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J***n

Staycation

9.4

/10

Reviewed 2 week(s) ago

The staff verry friendly, near to mall

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Accommodation's Reply

20 May 2025

Dear, Mr/Mrs.. Thank you for sharing your great experiences during your stay with us in The Zuri Hotel Palembang. We are so glad to know that we have provided excellent services during your visiting in our hotel. We will be looking forward for your next visiting with more exciting experiences! Stay safe and stay healthy :) Best Regards, Darwin Siahaan (General Manager)

N***r

Leisure

9.1

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, the hotel area is very strategic.

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Accommodation's Reply

21 May 2025

Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that we have provided the best service during your stay at our hotel. Thank you for your perfect star rating. We look forward to your next visit with a more memorable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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C***a

8.5

/10

Reviewed 2 week(s) ago

The pool has a nice view of the LRT, you can see the train, the pool water is very salty, you have to swim with your eyes closed, you can't open your eyes. If you open your eyes while swimming, they feel sore

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Accommodation's Reply

20 May 2025

Good afternoon, Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation for you and your family in Palembang. We are glad to hear that you feel comfortable and satisfied with the best facilities and services that we have provided during your visit to our hotel. Thank you for your 5/5 star rating! We look forward to your next visit with a more memorable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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Oktavia A. M.

Staycation

10.0

/10

Reviewed 3 week(s) ago

Very comfortable, suddenly need something just go to Transmart, and the breakfast has many kinds with delicious taste. Highly recommended. 🫶✨️

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Accommodation's Reply

17 May 2025

Good Afternoon Mrs. Oktavia A. M. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you felt satisfied and comfortable while staying at our hotel. Thank you for recommending The Zuri Hotel Palembang as your accommodation in Palembang. We will look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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A***a

10.0

/10

Reviewed 3 week(s) ago

Very impressive, favorite hotel

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Accommodation's Reply

17 May 2025

Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you felt satisfied and comfortable while staying at our hotel. Thank you for your perfect star rating. We will look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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A***a

Staycation

10.0

/10

Reviewed 3 week(s) ago

All the best services and facilities

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Accommodation's Reply

17 May 2025

Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you feel comfortable and satisfied with the hotel facilities that we have provided. Thank you for your 5/5 star rating. We will look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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K***N

10.0

/10

Reviewed 3 week(s) ago

The staff is friendly, the act of service is very good for cleaning the room, the food is delicious and there are many choices. The best✨🫰🏻

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Accommodation's Reply

20 May 2025

Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you feel comfortable and satisfied with the best facilities and services that we have provided during your visit to our hotel. Thank you for your 5-star rating! We will look forward to your next visit with a more memorable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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B***a

Staycation

9.7

/10

Reviewed 3 week(s) ago

It's nice. Location, facilities, especially the breakfast. Too bad the room is too simple.

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Accommodation's Reply

16 May 2025

Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you feel comfortable and satisfied with the hotel facilities that we have provided. We will look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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A***s

10.0

/10

Reviewed 3 week(s) ago

The hotel is nice, the location is nice. The hotel is in the center, it's easy to go anywhere.

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Accommodation's Reply

16 May 2025

Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you feel comfortable and satisfied with the hotel facilities that we have provided. Thank you for your perfect star rating! We will look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)

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