Dear Ms. Susie A., This is a welcome message from The Suriya Palembang Hotel. Thank you for your feedback. We apologize for any inconvenience caused. Please be informed that our hotel conducts daily pest control using a rotating system in each room to maintain the cleanliness and comfort of all our guests. We continue to take your feedback into consideration so that we can improve our inspections and management. Thank you for your trust. Sincerely, Jon Hendry (General Manager)

Dear Ms. N*i, Thank you for your wonderful stay at The Zuri Palembang and for your honest feedback. I apologize for the limited breakfast menu options, the inconsistent taste of the Pempek Kugo, and the delayed beverage refills at 9:00 AM during your stay on September 29-30, which did not meet our standards. I have followed up on this feedback with the Food and Beverage team to improve our Standard Operating Procedures (SOP) for beverage taste and refill processes during peak breakfast hours. We hope you will return to provide a better experience for us. Sincerely, Yon Hendri - General Manager, The Zuri Palembang

Dear Mr./Ms. J**_t, Thank you for your feedback regarding your stay in The Zuri Hotel Palembang Please accept my sincere apologies for the inconvenience you experienced. The issue with your room key replacement at the reception and the slow elevator is far from the service standard we strive to provide at The Zuri Palembang. I understand how frustrating it must have been when the key still did not work upon reaching your room. I have personally addressed this with our Front Office and Engineering teams to ensure our key encoding procedure is double-checked and our elevators are inspected for optimal speed and performance. We are also re-training our team on responsiveness and genuine guest care. I have personally addressed this with our Front Office and Engineering teams to ensure our key encoding procedure is double-checked and our elevators are inspected for optimal speed and performance. We are also re-training our team on responsiveness and genuine guest care. I hope you will give us another opportunity to restore your confidence and provide you with the seamless stay you deserve. Warm regards, Yon Hendri - General Manager, The Zuri Palembang

Dear Valued Guest, The Zuri Palembang Hotel would like to express our gratitude for your feedback. We apologize for any inconvenience caused. Please be informed that our hotel conducts daily pest control using a rotating system in each room to maintain the cleanliness and comfort of all our guests. We take this feedback into consideration and will continue to improve our inspections and management. Thank you for your trust. Sincerely, Jon Hendry (General Manager)

Dear Mr. Niken D.P., Sincerely yours, The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to know you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Valued Guest, Warm greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Mr. Mohammad R, Sincerely yours, The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to know that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Valued Guest, Warm greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Valued Guest, The Zuri Palembang Hotel would like to express our gratitude for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Ms. Indra, With our deepest respect from The Zuri Palembang Hotel, we sincerely thank you for your positive review and feedback. We are delighted to hear that you had a pleasant stay at The Zuri Palembang Hotel. Thank you for your support and we hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Dewi R, this is the warmest greeting from Zuri Palembang Hotel. Thank you for your positive review and valuable feedback. We are delighted to hear that you had a wonderful time at Zuri Palembang Hotel. Thank you for choosing our hotel, and we look forward to seeing you again soon. Thank you. Jon Hendry (General Manager)

Dear Valued Guest, Warm greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Valued Guest, Warm greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Valued Guest, Warm greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Ms./Mrs. Apam See, Sincerely yours, From The Zuri Palembang Hotel. Thank you for your feedback. First, we apologize for the inconvenience caused by the noise from the air conditioner in your room. Our technicians have inspected and repaired your room, and the air conditioner is now functioning normally and quietly. Secondly, regarding your luggage, we apologize for the incident. We are unsure of the exact cause of the damage. However, our team has done its best to assist with the repair, and your luggage is in good condition and ready for use again upon check-out. Your feedback is invaluable in improving our services in the future. Sincerely, Jon Hendry (General Manager)

Dear Ms. Jelanee P, Sincerely yours from The Suriya Palembang Hotel. Thank you so much for your 5-star rating and positive review. We are delighted to hear that you enjoyed your stay at The Suriya Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Valued Guest, We are honored to receive your kind words. Thank you for your trust. We hope to be chosen by you again for a memorable stay in the future. Sincerely, John Hendry, General Manager. (Reply dated September 28, 2026)

Dear Ms. Putra, Sincerely yours, The Suriya Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to know that you enjoyed your stay at The Suriya Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Valued Guest, Warm greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)

Dear Valued Guest, Warm greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry (General Manager)