The Zuri Palembang

Explore The Zuri Palembang

Overall Ratings & Reviews The Zuri Palembang

Traveloka (9,174)
Other sources (14)
8.7
Very Good
From 9,174 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.8

Location

9.0

Service and Facilites

8.8

People often mention about The Zuri Palembang
All
Distance to City Center (269)
Ambiance (246)
Staff Friendliness (241)
Bedroom (239)
Accessibility (203)
Variety (203)
Bathroom (195)
Hotel Area (195)
Room Space (194)
Taste (191)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Zuri Palembang

Number of reviews per page
20
40
Customer reviews
siti a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Beta Hotel, Ms. Tita (reception) is very friendly, the room is also spacious, and the food is delicious🥰
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 May 2026
Thank you so much for your review. We are delighted to hear that you enjoyed your stay with us. Such support and appreciation mean a great deal to our entire team. We hope to welcome you back again for an even better experience next time. Sincerely, John Hendry, General Manager
Translated by Google Icon
See original
Teja S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Highly recommended for staying
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 May 2026
Thank you for leaving a review. Your valuable feedback will be of great help in our future improvement. We look forward to your return. Thank you. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
Sri M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Every time we go to Palembang, we always choose Hotel Zuhri. The rooms, staff, and breakfast are all really delicious...👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, John Hendry, General Manager
Translated by Google Icon
See original
Profile Picture
jupriyadi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Will be here again. Excellent ✨✨✨✨✨
Find this review helpful?
Accommodation's Reply
13 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
B***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious. The service is friendly and communicative. Breakfast offers a wide selection, suitable for all ages.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
12 May 2026
Thank you so much for your 5-star review and compliments. We are delighted to know that your experience with us was positive. This positive feedback will motivate our entire team to always strive to provide the best service. We hope to welcome you back again on your next visit. Sincerely, John Hendry, General Manager
Translated by Google Icon
See original
F***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Okay, very close to the mall and central to the city.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 May 2026
Thank you very much for your review and compliments. We are delighted to know that your experience with us was satisfactory. This positive feedback will encourage our entire team to always strive to provide the best service. We hope to welcome you back again on your next visit. Sincerely, John Hendry, General Manager
Translated by Google Icon
See original
Fitry J. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Nice, spacious room and very comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 May 2026
Thank you so much for your five-star review. We are deeply grateful that you chose our hotel and trusted in our choice. We are delighted to hear that you enjoyed your stay. We sincerely hope to welcome you back again. All of our staff will continue to strive to create many wonderful memories with all our guests. Thank you. Jon Hendry General Manager
Translated by Google Icon
See original
Fadhilah D. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were very helpful, Ms. Tita and Mr. Yahya were very friendly receptionists, the hotel was spacious and beautiful, and the food was delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 May 2026
Thank you for your review. We greatly appreciate your trust in choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. We hope to welcome you back again for an even more meaningful stay. Sincerely, John Hendry, General Manager
Translated by Google Icon
See original
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is friendly, the facilities are good, and the breakfast is delicious and has lots of variety.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 May 2026
Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. Your support and satisfaction motivate us to continue providing the best service. We hope to welcome you back again soon. Sincerely, John Hendry, General Manager
Translated by Google Icon
See original
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable and fun, the children love the clean and comfortable room situation, and the sports and swimming areas are very nice and beautiful.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 May 2026
Thank you so much for your five-star review. We are deeply grateful that you chose our hotel and trusted in our choice. We are delighted to hear that you enjoyed your stay. We sincerely hope to welcome you back again. All of our staff will continue to strive to create many wonderful memories with all our guests. Thank you. Jon Hendry General Manager
Translated by Google Icon
See original
Nurhasanah
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Recommendations for a staycation with family
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 May 2026
Thank you for your review. We greatly appreciate your trust in choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. We hope to welcome you back again for an even more meaningful stay. Sincerely, John Hendry, General Manager
Translated by Google Icon
See original
HENICA F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Please fix the pool because my child was injured by the broken and cracked ceramic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 May 2026
Thank you for your interest and feedback. We apologize for the inconvenience caused, particularly the incident that resulted in your child being injured due to the cracked and broken pool tiles. The safety and comfort of all our guests is our top priority, and this is a matter of utmost importance to management. We have forwarded this report to the relevant team for urgent and thorough repairs and restoration. We hope your child recovers quickly, and we look forward to welcoming you back for a better experience in the future. Sincerely, John Hendry, General Manager
Translated by Google Icon
See original
R***n
icon-Business
Business
icon-origin-TRAVELOKA
7.2
/10
Reviewed 2 week(s) ago
The check-in and check-out process took a long time, and there was no 200 thousand rupiah deposit either.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 May 2026
Thank you for your review. We apologize for the inconvenience you experienced, particularly the check-in and check-out process which took longer than expected. This is an issue we take seriously and will investigate immediately to ensure faster and more efficient service in the future. Regarding the 200,000 Rupiah deposit, please be informed that this is hotel policy as a guarantee during your stay and will be refunded upon check-out if there are no additional charges. However, we understand that this information should have been clearly stated from the outset to avoid any inconvenience. Thank you for your feedback. We will continue to strive to improve the quality of our service to provide a better guest experience in the future. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
Profile Picture
indah m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Always here and always perfect
Find this review helpful?
Accommodation's Reply
05 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
Dwi K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything's good, comfortable and clean, staff was really nice and helpful. Thank you.
Find this review helpful?
Accommodation's Reply
05 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
m***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Overall, everything is okay. The best hotel. Thanks.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
R***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Okay, everything's fine, no problems or anything bad. Hope you're having a great time.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
A***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The male front desk staff member, I forgot his name. He was the best because he was really helpful.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
S***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
For a hotel in the city center at this price, it's okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
gio f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Best hotel, delicious food, spacious and clean rooms, beautiful views, friendly service, friendly receptionists, the best.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 May 2026
Thank you for your review. We greatly appreciate your feedback, which will help us improve in the future. We look forward to welcoming you again. Sincerely, Jon Hendry, General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40