NV
Nguyen V. M. K.
6.1
/10
Reviewed 5 week(s) ago
I arrived at 1:45 PM and there wasn't a soul in the reception area. I waited for over 20 minutes and still no one came until I called the hotline, at which point someone finally came out. The staff were unprofessional, and check-in was very slow. The room was damp, the walls smelled musty and damp, and there was no hot water until I asked for it. Overall, the hotel was terrible and didn't deserve a 3-star rating. The breakfast was okay.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest,
Thank you very much for choosing to stay at our hotel and for your valuable feedback.
We apologize for the inconvenience caused by the waiting time during check-in, the delays in the check-in process, and the issues with the room condition and hot water. We are deeply saddened that these issues did not meet our hotel's service standards.
We will forward your feedback to the relevant departments and use it to improve our services in the future.
We also appreciate your compliments regarding the breakfast. We hope to welcome you back again. We will do our best to ensure your satisfaction during your next stay.
Thank you.
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