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Explore Grand Cititel Hanoi Hotel

Traveloka (42)

Other sources (284)

8.3

Very Good

From 42 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.1

Meal

7.8

Location

8.4

Service and Facilites

8.1

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Traveler Reviews Grand Cititel Hanoi Hotel

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Customer reviews

Do Hieu N.

8.5

/10

Reviewed 34 week(s) ago

If only the toilet had a spray nozzle, it would be great.

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t***n

9.7

/10

Reviewed 35 week(s) ago

Everything is very OK. I like the location because it is not noisy and at night it is nice to walk around the French area. There is a cruise trip to Halong Bay and the hospitality is also good

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V***a

Leisure

10.0

/10

Reviewed 64 week(s) ago

Good food, everyone who stayed here was satisfied. The location is also quite strategic, not too far from the old quarter for walking.

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1 people find it helpful

Carlos E Velez

6.7

/10

Reviewed 69 week(s) ago

I booked this hotel because it has a really good review, but what I found were dirty halls and walls, no matter that the rooms were clean and the attention was excellent, the exterior appearance and the corridors were bad. The room was not as showed in the picture and the view was to a wall from another building. No what I expected for what I paid and for what was offered.

3 people find it helpful

Accommodation's Reply

24 Apr 2024

Dear Carlos, We hope this message finds you well. We recently came across your review regarding your stay at our hotel, and we wanted to extend our sincerest apologies for the discrepancy between the expectations set by the reviews and the actual experience you encountered. First and foremost, we would like to express our gratitude for highlighting the cleanliness of the rooms and the excellent service provided by our staff. Your positive feedback in these areas is greatly appreciated, and we are delighted to hear that our team members were able to make your stay pleasant. However, it deeply concerns me to learn about the issues you faced with the cleanliness of the halls and walls, as well as the external appearance and corridors of the hotel. Please rest assured that your feedback has been shared with our housekeeping and maintenance teams for immediate attention and improvement. We take the cleanliness and maintenance of our entire premises seriously, and we are committed to rectifying these shortcomings promptly. Regarding the room not meeting your expectations and the view not aligning with the images presented, we truly understand your disappointment. We strive to provide accurate representations of our accommodations, and it is regrettable that we fell short in this regard. We assure you that we will revisit our room presentation and work to enhance the accuracy of the information provided to future guests. We genuinely value your feedback, as it allows us to address areas of concern and make necessary adjustments to elevate the overall guest experience. Your satisfaction is of the utmost importance to us, and we are dedicated to ensuring that your future visits meet and exceed your expectations. In light of your feedback, we would like to extend a heartfelt invitation for you to reach out to us directly if you plan to visit us again. It would be a pleasure to personally oversee your reservation and ensure that your next stay with us is truly exceptional. Once again, we apologize for the inconveniences you faced and appreciate your constructive criticism. Your feedback is invaluable to us, and we are committed to making the necessary improvements to regain your trust and confidence in our hotel. Thank you for bringing these matters to our attention, and we look forward to the opportunity to restore your faith in our services. Warm regards, Customer Care Team

Tan Dung Tran

8.5

/10

Reviewed 76 week(s) ago

Phòng sạch sẽ và mới, giá cả phải chăng, đáng trải nghiệm

2 people find it helpful

NGUYENQUOCHIEU

5.2

/10

Reviewed 104 week(s) ago

Receptionist attitude is not good, does not greet guests, is not happy and has no guidance for customers

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1 people find it helpful

E D S.

9.7

/10

Reviewed 127 week(s) ago

I stayed for 3 nights at the hotel and was most comfortable throughout. The staff was kind and very helpful, particularly in helping to arrange transportation. I'd be happy to stay again at the hotel.

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Khanh K.

6.0

/10

Reviewed 137 week(s) ago

Bad hotel, 4 stars, wifi can't come in, drinkers spill food in the hallway from evening, but by noon the next day, no one has cleaned it yet

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1 people find it helpful

Ben

7.9

/10

Reviewed 280 week(s) ago

Staff do not voluntarily pay a deposit for guests! Everything is ok, the room is clean but the check-in procedure is a bit long. I have booked a superior room type and been upgraded to a deluxe room. On the day of check-in, I was required to deposit VND 500,000 and to print a deposit invoice but there was no confirmation from the hotel (according to my experience at other hotels, they will have a confirmation of collection). deposit to customers), my staff checked-in for me very politely and properly. Until check-out, the procedure for me is a friend of another staff. This friend gave me her ID card and told me the check-out procedure is complete. By now I have forgotten to pay VND 500,000, and have prepared to leave the hotel. Fortunately my companion reminded me that I could go back and get my deposit back. I have noticed that the file of the ID card holds the deposit receipt from the customer. So when I get the identity card for me certainly there is no problem not forgetting to return customers deposit but because of dishonest staff. The employee did not seem to have forgotten that when I mentioned this, he did not apologize for his mistake. You quickly return the deposit as if you know I will return to the request. * According to experience from my companion who has fallen into this case 1 time, once forgot to take back the deposit and the other hotel was silent. My case if not prompted would have cost me 500k already. So I recommend that everyone at the cititel hotel do not forget to get their deposit back.

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3 people find it helpful

Vng T.

Romantic

6.2

/10

Reviewed 287 week(s) ago

I had an urgent need to check out soon I had called the hotel phone number before they told me to just talk and the check-out will get a refund of 50% or more. On the day I checked in, I checked in the room and need 1 million deposit, I asked if the next day I checked out early, you said just go to the front desk to check out. The next day I checked out early at around 10am, you said your money to cancel the room will not be returned. So what does it mean when everyone says one thing?

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4 people find it helpful

Thy H.

9.7

/10

Reviewed 292 week(s) ago

The hotel is clean, nice, the breakfast is delicious, the staff are enthusiastic. Will come back and stick with when coming to Hanoi.

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1 people find it helpful

NGUYEN K. C.

Backpacking

6.3

/10

Reviewed 308 week(s) ago

Meals and accommodation are ok, but they don't support bathing after checking out

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2 people find it helpful

yulius a. p.

Business

9.4

/10

Reviewed 311 week(s) ago

Room is clean. ambience quiet nice. only the location little bit distance with the main road need to go through narrow alley to go to the lobby hotel.

1 people find it helpful

Tran M. N.

Romantic

9.7

/10

Reviewed 326 week(s) ago

The hotel is very good, location central area convenient to surrounding spots, enthusiastic staff

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Truong T. H.

Romantic

8.5