Dear Mr/Mrs Elly, Thank you for choosing our hotel as a place to stay for you and your family while in Singkawang. Thank you also for taking the time to share your experience during your stay. We apologize for the shortcomings and inconvenience during your stay at our hotel. Regarding the Superior room which is located on the top floor, before making a reservation Mr/Mrs Elly has confirmed the type and location of the room to the hotel and we have clearly informed you. We have also informed you that there is no lift in the hotel area. We also need to inform you that the hotel never provides accommodation other than the reservation made by the guest. And after we checked, there were 2 different reservations side by side with your reservation at check-in with Standard room accommodation. For more information, please contact the hotel contacts that are available. Your suggestions and comments are very valuable for us to improve our services and facilities in the future. Once again, thank you for visiting and we look forward to welcoming you and your family back at Hotel & Villa Gunung Jempol Singkawang.

Dear Mr / Ms Herman, Thank you for choosing our hotel as a place to stay for you and your family while in Singkawang. Thank you also for taking the time to share your experiences during your stay. Sorry for the shortcomings and inconveniences while staying at our hotel. Regarding drinking water, our hotel provides refillable drinking water for each room. If there is no drinking water in the room, you may contact the Receptionist or Room Service to immediately provide drinking water. Then for more information about booking rooms and other things, you can contact our Receptionist. Your suggestions and comments are very valuable for us to improve our services and facilities in the future. Once again, thank you for visiting and we look forward to welcoming you and your family back to Hotel & Villa Gunung Jempol Singkawang.