MORAZEN Surabaya

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Overall Ratings & Reviews MORAZEN Surabaya

Traveloka (3,087)
Other sources (26)
8.9
Very Good
From 3,087 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.8

Location

9.1

Service and Facilites

9.0

People often mention about MORAZEN Surabaya
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Staff Friendliness (180)
Distance to City Center (164)
Bedroom (156)
Room Space (148)
Ambiance (143)
Bathroom (143)
Hotel Area (143)
Variety (142)
Taste (141)
Family Friendly (133)
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Traveler Reviews MORAZEN Surabaya

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40
Customer reviews
Theofanny K.
icon-Leisure
Leisure
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9.7
/10
Reviewed 3 day(s) ago
The staff is very friendly and helpful.
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Yoli e. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Perfect stay in Surabaya, very recommended.
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Accommodation's Reply
23 Aug 2026
Dear Ms. Yoli E. N., Thank you for taking the time to share your wonderful review. We are delighted to know that you had a perfect stay with us and truly appreciate your recommendation of MORAZEN Surabaya. Your kind words are greatly appreciated and serve as wonderful motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another wonderful stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Had a wonderful stay at Morazen Surabaya. The location is great and very convenient, making it easy to get around and explore the area. The room was clean, comfortable, and nicely maintained. The service was also excellent—friendly and helpful staff throughout our stay. Breakfast had a good variety and was delicious. Overall, a very pleasant experience. Would definitely stay here again! Highly recommended.
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review. We are delighted to know that you had a pleasant stay at MORAZEN Surabaya and enjoyed our convenient location, clean and comfortable rooms, excellent service, and delicious breakfast selection. Your kind words about our friendly and helpful team are truly appreciated and serve as great motivation for us to continue delivering exceptional service and memorable experiences to all our guests. We are especially pleased to hear that you would choose to stay with us again. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another wonderful stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
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Marselina C.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff [is] very friendly and [the] room [is] good and [the] food [is] good.
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Accommodation's Reply
07 Aug 2026
Dear Ms. Marselina C, Thank you for taking the time to share your wonderful review. We are delighted to know that you enjoyed our friendly staff, comfortable room, and delicious food during your stay with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
W***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I had the best experience at Morazen.
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Accommodation's Reply
03 Aug 2026
Dear W***a, Thank you for your wonderful review. We are truly delighted to know that you had the best experience during your stay at MORAZEN Surabaya. Your kind words are greatly appreciated and serve as a wonderful motivation for our entire team to continue delivering exceptional service and memorable experiences for every guest. We sincerely look forward to welcoming you back to MORAZEN Surabaya in the near future. Salam hangat, Trio Hotel Manager
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Rezeki R. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Everything is gooddddddsssssssssss
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Accommodation's Reply
28 Jul 2026
Dear Rezeki R A, Thank you for taking the time to share your wonderful review. We are delighted to know that everything about your stay was good and that you had an enjoyable experience with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another outstanding stay in the near future. Warm regards, Trio Hotel Manager
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
My first time staying at Morazen, the most impressive thing was the friendliness of the hotel staff. Room service was also excellent, with prompt response when ordering drinks or food delivered to your room. The room was also clean.
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Accommodation's Reply
31 Jul 2026
Dear Mr./Ms. R*i, Thank you for choosing Morazen as your first accommodation and thank you for taking the time to share your wonderful experience. We are delighted to hear that the friendliness of our staff was a highlight of your stay. Your compliments on the prompt room service, the delivery of food and beverages, and the cleanliness of the room are a source of pride and motivate our entire team to continue striving for the best possible service. Positive feedback like yours means a lot to us. I will pass on this compliment to the entire team to express our gratitude for their genuine dedication to serving all guests. We hope to welcome you back to Morazen and provide you with an equally memorable, or perhaps even better, stay. Sincerely, Trio, Hotel Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I really enjoyed my staycation here. I really enjoyed it. The food was delicious, and perhaps they could add more variety. The TV channels could also be expanded. Overall, it's okay.
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Accommodation's Reply
25 Jul 2026
Dear D***A, Thank you for taking the time to share your experience at MORAZEN Surabaya. We are delighted to know that you truly enjoyed your staycation and that you had an overall pleasant experience with us. It is also wonderful to hear that you enjoyed our food. At the same time, we sincerely appreciate your valuable suggestions regarding the variety of our menu and the selection of TV channels. Guest feedback like yours is very important to us, and we will certainly share it with the relevant teams as we continuously strive to enhance our guests' experience. Thank you once again for your kind review. We look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay. Warm regards, Trio Hotel Manager MORAZEN Surabaya
w***m
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Overall, it's very good. Thank you for the good service, and keep it up.
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Accommodation's Reply
25 Jul 2026
Dear W***M, Thank you very much for your kind review and for choosing MORAZEN Surabaya. We are truly delighted to know that you had a very good overall experience during your stay. Your appreciation for our service means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering the highest standards of hospitality. Thank you as well for your encouragement. We will continue to maintain and improve the quality of our service to ensure every guest enjoys a memorable stay. We look forward to welcoming you back to MORAZEN Surabaya in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
Yopie H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Staff extremely friendly and nice, good service.
1 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Yopie H, Thank you for sharing your kind review and for choosing MORAZEN Surabaya. We are delighted to know that you found our staff to be extremely friendly and that you enjoyed the service throughout your stay. Your appreciation means a great deal to our team and encourages us to continue providing warm hospitality and exceptional service to every guest. We truly look forward to welcoming you back to MORAZEN Surabaya on your next visit. Warm regards, Trio General Manager MORAZEN Surabaya
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice and comfortable stay at Morazen Surabaya 😍, delicious breakfast with lots of choices ☺️, if I go to Surabaya I will come back to stay here again 🥰
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Morasen Hotel Surabaya. We are delighted to hear that you enjoyed your stay and appreciated our varied breakfast options. Such positive reviews encourage our entire team to continue striving to provide the best service and experience for all our guests. We are pleased to know that you will choose Morasen Hotel Surabaya again when visiting Surabaya. We look forward to welcoming you back in the future and providing you with an even better or comparable stay experience. Sincerely, Trio, Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Our favorite hotel is like a second home for our family. Friendly staff, easy access, delicious and plentiful food. Keep up the excellent service, Morazen!
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for your wonderful review and continued trust in Morasen Hotel Surabaya. We are proud to know that our hotel has become like a second home for you and your family. We are delighted to hear that the friendliness of our staff, convenient accessibility, and the quality and variety of our food have provided you with a memorable stay. Such compliments and support motivate our entire team to continue striving for the best service. Thank you for your well wishes and encouragement. We will continue to strive for sincere service and create memorable experiences for all our guests. We hope to welcome you and your family back to Morasen Hotel Surabaya again. Sincerely, Trio, Hotel Manager
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Ilman G.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Keep it up, comfortable for business trip.
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Accommodation's Reply
18 Jul 2026
Dear Ilman G. Thank you for taking the time to share your kind review. We are delighted to know that you found your stay at MORAZEN Surabaya comfortable and well-suited for your business trip. Providing a relaxing and convenient experience for our business travelers is one of our top priorities, and it is truly rewarding to know we met your expectations. Your encouraging words inspire our team to continue delivering the warm hospitality and quality service that our guests deserve. We sincerely look forward to welcoming you back to MORAZEN Surabaya on your next visit to Surabaya. Warm regards, Trio Hotel Manager
Ibnu A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
A nice and clean hotel. It's close to the city center, making it easy to get around. The facilities are good, it's kid-friendly, and coincidentally, there was a bag-coloring activity for the kids during our stay.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Ibnu A, Thank you for taking the time to share your experience at Hotel Morasen. We are delighted to hear that you were impressed with the hotel's cleanliness, excellent location, facilities, and family-friendly atmosphere. We are also pleased that the coloring activities for children added fun and provided a wonderful experience for your family. Thank you for your compliments. Such positive reviews encourage our entire team to strive to provide the best service and experience for all guests. We hope to welcome you and your family back to Hotel Morasen soon. Sincerely, Trio, Hotel Manager
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
This is my second time staying here, and it never disappoints. Thank you, Morazen.
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Accommodation's Reply
13 Jul 2026
Dear L*a, Thank you for choosing Morazen as your accommodation again. We are honored to welcome you a second time and we are delighted to hear that your experience met your expectations once again. Your appreciation and trust motivate our entire team to strive to provide the best service to all guests. We hope to welcome you back to Morazen again and provide you with another memorable or perhaps even better stay. Sincerely, Trio, Hotel Manager
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PUPUT N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
When I go to Surabaya, I often stay here. It's centrally located and affordable. The lobby smells great, the rooms are clean, and the food is varied. The staff is friendly ❤️
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Puput N. Thank you for your wonderful review and for choosing MORAZEN Surabaya as your preferred place to stay whenever you visit Surabaya. We are delighted to know that you enjoy our central location, affordable rates, fragrant lobby, clean rooms, varied breakfast selection, and, most importantly, the warm hospitality of our team. Your kind words truly mean a great deal to us and serve as motivation to continue providing memorable experiences for every guest. We sincerely appreciate your continued trust and loyalty. It is always our pleasure to welcome you back, and we look forward to making your next stay just as comfortable and enjoyable. Warm regards, Trio Hotel Manager
Fenti
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Comfortable, clean rooms, strategic location near shopping areas 😍
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Accommodation's Reply
07 Jul 2026
Dear Mr. Fenti, Thank you very much for your positive review and rating. We are delighted to hear that you enjoyed the comfort and cleanliness of our rooms, as well as the hotel's excellent location near various shopping malls. Your review is an encouragement to our entire team to provide the best service to all guests. We hope to welcome you back soon for another memorable, or perhaps even better, stay at Morasen Hotel Surabaya. Sincerely, Trio, Hotel Manager
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Murniaty S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly and the location is excellent. The rooms are clean and spacious, although they're standard rooms. There are plenty of food outlets nearby, and everything is close by. There's a mall just 300 meters from the hotel.
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Accommodation's Reply
07 Jul 2026
Dear Mr. Murniati, Thank you for taking the time to share your experience with us. We are delighted that you were impressed with the friendliness of our team, the cleanliness and spaciousness of the rooms, and the excellent location of the hotel, which is close to many restaurants and shops. Such positive reviews are an encouragement to our entire team to provide the best service to all our guests. We appreciate your trust and hope to welcome you back for your next stay for an even more memorable, or perhaps even better, experience at Hotel Morasen Surabaya. Sincerely, Trio, Hotel Manager
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I***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Everything is okay, especially the request for a non-smoking room.
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Accommodation's Reply
07 Jul 2026
Dear Mr./Ms. L*r, Thank you for your positive review. We are delighted to hear that you were satisfied with your stay, especially that we were able to provide a non-smoking room as requested. Providing comfort and meeting the needs of our guests is one of our top priorities. We appreciate your trust and hope to welcome you back soon for another memorable stay at Hotel Morasen Surabaya. Sincerely, Trio, Hotel Manager
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A***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Very impressive, luxurious facilities worthy of 5 stars.
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Accommodation's Reply
04 Jul 2026
Dear A***E, Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to learn that you enjoyed the warm welcome from our team, the pleasant ambiance of our hotel, and the overall atmosphere upon your arrival. It is truly rewarding to receive your kind comments about our facilities, cleanliness standards, and the beautiful city views from your room. We continuously strive to create a comfortable and memorable experience for all our guests, and knowing that we succeeded in making your stay enjoyable is very encouraging for our entire team. We are especially grateful to hear that your experience was seamless and met your expectations throughout your visit. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another exceptional experience at MORAZEN Surabaya in the near future. Warm regards, Trio Hotel Manager
Number of reviews per page
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