Hotel Shalva Jakarta

Explore Hotel Shalva Jakarta
8.4
Very Good
From 4,416 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Hotel Shalva Jakarta
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Distance to City Center (58)
Staff Friendliness (55)
Ambiance (55)
Bedroom (54)
Bathroom (43)
Surroundings (40)
Accessibility (37)
Room Space (37)
Taste (37)
Hotel Area (32)
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Traveler Reviews Hotel Shalva Jakarta

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Customer reviews
Verified Traveler
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Business
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10.0
/10
Reviewed 2 week(s) ago
Highly recommended to stay here
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Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you were satisfied with the service and the friendliness of all our hotel staff. Your satisfaction and comfort are our top priority. Thank you for your trust in Chalwajakarta Hotel. We hope to welcome you back in the future. Sincerely, The Management Team, Chalwajakarta Hotel
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F***n
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
Location is superb near to Thamrin City and serenity. Staff are friendly & accomodating.
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Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with our service and the friendliness of all our hotel staff. Guest satisfaction and comfort are our top priority. Thank you for your trust in Chalwa Hotel Jakarta. We hope to welcome you back again in the future. Sincerely, The Management Team, Chalwa Hotel Jakarta
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s***u
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Leisure
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8.5
/10
Reviewed 9 week(s) ago
The location always makes this hotel a favorite for me and my family.
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Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you were satisfied with our service and the friendliness of all our hotel staff. Guest satisfaction and comfort are our top priority. Thank you for your trust in Chalwa Hotel Jakarta. We hope to welcome you again in the future. Sincerely, The Management Team, Chalwa Hotel Jakarta
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s***u
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Leisure
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7.2
/10
Reviewed 9 week(s) ago
It's always a pleasure to stay here, especially considering its proximity to Thamrin City. It's easy to get around, and there are plenty of eateries nearby. There are, of course, drawbacks, especially since getting to and from the hotel often involves traffic jams, so you rarely get dropped off directly in front of the lobby. Instead, stay at the closest and easiest location, as that would waste a lot of time.
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Accommodation's Reply
28 Jan 2026
Dear Valued Guests, Thank you for choosing Chalwa Hotel Jakarta as your family's accommodation during your trip to Jakarta, and for taking the time to share your valuable feedback. We are committed to maintaining our high standards of service and facilities for all our guests. We hope you will give us the opportunity to serve you again in the future. We will continuously strive to improve our services to ensure you have a memorable experience throughout your stay at Chalwa Hotel Jakarta. Sincerely, Front Office Manager
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Z***r
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5.8
/10
Reviewed 11 week(s) ago
staff was friendly but the room was not satisfactory. There were stain on the chairs. No extra pillow. Bathroom only provided with toothbrush, shampoo and shower gel. Electrical outlet uses indonesia's socket, so need to bring your international adaptor; my fault. the towel does not absorb water after shower. Full Stop
2 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness of the room, the condition of the facilities, and the comfort that did not meet your expectations. This is a matter we take very seriously. We have forwarded your feedback to the relevant team for immediate evaluation and improvement. We appreciate your honesty and hope to provide better service in the future. Sincerely, The Management Team, Chalwa Hotel Jakarta
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IDA R.
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10.0
/10
Reviewed 11 week(s) ago
The Dharma Wanita women and I stayed at the Shalva Hotel, which I booked through the app, for eight rooms. We were very pleased with the hotel's strategic location, proximity to shopping centers, and the very affordable price we booked through the app. We hope to stay again. Thanks.
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1 people find it helpful
Q***y
icon-origin-TRAVELOKA
8.3
/10
Reviewed 13 week(s) ago
The room kinda smell and toilet a bit dirty. But location very near thamrin city walk distance but be careful of the road. Service and their bellboy very helpful.
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 13 week(s) ago
My subscription stays, close to everywhere
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R***i
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Business
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8.8
/10
Reviewed 13 week(s) ago
I really like it, even though the lobby is a bit narrow, the room is spacious and close to the shopping center. If possible, the price could be lowered again.
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F***A
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Business
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9.7
/10
Reviewed 13 week(s) ago
The food here is delicious. Only the floor of the room I stayed in was a bit damaged. Otherwise, it was satisfactory.
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F***h
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5.0
/10
Reviewed 13 week(s) ago
disappointing. unhygenic. very bad service. old broken facility (no water heater, no wifi, no hairdryer (only by request - to be used 30 mins). not recommended.
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R***a
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Transit
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8.5
/10
Reviewed 14 week(s) ago
Overall everything is okay, close to everywhere
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Verified Traveler
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Business
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8.5
/10
Reviewed 15 week(s) ago
This hotel is in a good location, good price, breakfast is good enough, room clean. Recommended for business trip/transit
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Lusi M.
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Leisure
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9.7
/10
Reviewed 15 week(s) ago
all good, the staffs were so friendly and helpful , the room was comfortable and the hot water were running ,the meals was good especially the porridge...yummy , the ambience was good near from any mall in Central Jakarta only one thing which was the cleaniness in bed room still need some improvement as for example , in the room where I stayed, the dust so thick on the both bedside lamp, i hope the manager see this review as a based for improvement we were so happy stayed 1 nite in the Shalva Hotel and will do that again in the future if we have a chance
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1 people find it helpful
E***a
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6.7
/10
Reviewed 15 week(s) ago
The sheets need to be changed.. there is no doormat in the bathroom.. the towels don't absorb water..
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1 people find it helpful
Verified Traveler
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Business
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8.5
/10
Reviewed 16 week(s) ago
Quick check-in by showing voucher reservation. Staff very helpful, room clean, location really strategic. Recommended
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Siti A.
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8.5
/10
Reviewed 17 week(s) ago
The room was okay, the staff was friendly. It's just that the toilet wasn't very clean in my opinion.
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M***d
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Business
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6.6
/10
Reviewed 17 week(s) ago
There are lots of mosquitoes in the room, bro, the hotel restaurant isn't ready for us, so we have to go out to find food.
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R***d
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Business
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8.5
/10
Reviewed 17 week(s) ago
The room is too dark. The TV was on (no channels). There were no towels ready.
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1 people find it helpful
K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Thank you, it's clean and comfortable. The service is very friendly and fast. It's close to the shopping center.
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